LENA L POWELL

M: 786-***-**** acq7ty@r.postjobfree.com

EXECUTIVE SUMMARY

Over 15 years of professional experience in areas of Human Resources, Training & Development and Payroll. A recent MBA graduate in Business Administration and Human Relations with the ability to communicate effectively and demonstrate a high level of detail, interpersonal, organizational and customer service skills.

WORK EXPERIENCE

NUCO2 Stuart, FL

Contract Administrator/Team Leader 12/2012 to 5/2015

Maintain contracts administration database, spreadsheet, and assignment log, ensuring all contracts assigned to team are processed and accounted for in JDE system.

Process and submit weekly and monthly reports on contracts received and rejected, ensuring compliance rules and regulations are followed.

Review, interpret, and input contract data to create, renew, and maintain customer records within customer billing system

Work in coordination with Sales and Operations Departments to ensure accurate customer set up, assets count, and locations are entered accurately.

Prioritize department workload to ensure productivity goals and deadlines are being met and processed in a timely manner.

Ensure contracts received are compliant are completed thoroughly for processing

Correct, amend, and append customer data to create and maintain customer records within company's system, while ensuring activation/deactivation, and corrected billing and credits are applied

Nations Health Fort Pierce, FL

Senior Quality Analyst 09/2008 to 12/2011

Assisted with the recruiting and selecting of employees by preparing and placing job openings, and advertisements.

Participated in recruiting process, including interviewing and recommending candidates for employment.

Created and trained employees for an on-the-job refresher course to ensure associate knowledge and skills are appropriate to meet department expectations

Achieved and maintained key performance metrics, including customer retention of 96%, employee retention of 87%, increased employee morale, and schedule adherence and attendance

Serve as subject matter expert in operations and policies, and provide guidance, knowledge, and constructive feedback to associates and team leaders.

Participated in "new hire" orientation including coordinating and facilitating training for quality representatives.

Monitored, tracked, and evaluated associate performance using a combination of monitoring systems or other related technology, side-by-side observations, and performance reports

McKinley Financial Services Fort Lauderdale, FL

Executive Administrator Assistant 11/2006-5/2008

Prepared and modified documents including correspondence, reports, drafts, memos, and emails

Managed day-to-day operations, reviewed incoming correspondence, and replied or rerouted as appropriate

Compiled, reviewed, and analyzed data for incorporation into reports, timelines, tables, graphs, correspondence, and presentations

Managed new employee orientation, development, and training

Calculated time and attendance for payroll processing

Managed business relationships with current and new commercial vendors and agents that yielded increase of 75% of new agents and products and services offered

Talk America Telecommunications Sunrise, FL

Human Resource Generalist 12/2004 to 08/2008

Performed direct / collegiate / agency (or other relevant) full life-cycle recruiting.

Administered testing and interviewing for applicants, review background checks, employment verification, and reference checks.

Managed new employee orientation, development, and training

Assisted with the recruiting process including; posting job announcements, prescreening applicants, and administering assessments.

Prepare employment packages and correspondence, screen employment calls, answer inquiries regarding posted positions and scheduled appointments.

Demonstrated a basic understanding of Payroll, OSHA, FMLA, Disability Leave, Workers Compensation, Benefits, and Employment Law (including National Labor Relations Act, Dept. Of Labor, Fair Labor Standards Act, ERISA, HIPAA

Demonstrated knowledge of and prior experience with web-based applicant tracking systems (e.g. Taleo)

ComPuPay Payroll Services Doral, FL

Payroll Specialist/Client Service 10/2001 to 09/2004

Provided business owners / employers with timely and accurate set up of new client payroll accounts.

Managed client, company and employee changes in a timely and accurate fashion.

Created and managed 45-60 small business accounts including new employee, payroll and account processing.

Support incoming client calls regarding payroll software and general client payroll needs.

Provided customer support for web based reporting services.

Analyzed client needs and provide proper recommendations for product features and enhancements to ensure complete customer satisfaction

EDUCATION

American InterContinental University Schaumburg, IL

Master of Business Administration 05/2015

American InterContinental University Schaumburg, IL

Bachelor of Business Administration: Human Resources 07/2010

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