Delitha G. Sparks

POB *****

Cleveland, Ohio ****8, 216-***-****

Email: acq7k7@r.postjobfree.com

FORMAL EDUCATION: CAPELLA UNIVERSITY: (08/2015 - 08/2018), Doctoral of Public Administration (DPA)

NOTRE DAME DE NAMUR UNIVERSITY: (05/13 – 05/15), Masters of Public Administration (MPA)

CLEVELAND STATE UNIVERSITY: (08/10 - 05/13), MAJOR: Psychology, Bachelors of Arts in Science MINOR: Nonprofit Administration.

CUYAHOGA COMMUNITY COLLEGE: (06/08 - 05/11), MAJOR: Psychology, Associates of Liberal Arts

COMPUTER SKILLS: Microsoft Office Suite, Excel, PeopleSoft, Power Point, Windows, (ICD-9) coding, EICMS, CRISE, Word Perfect, XP,

Lotus, GroupWise, JAVA, Visual++, C++, Rumba, Orvis, Oracle, Corel, SPSS, Arc-GIS, Esri, LAN/WAN computers

desktop, laptop

PROFESSIONAL MANAGEMENT: Ability to train, review, supervise and authorize all federal, state, and local public/private aid programs, government contracts, and budgeting. Union steward leadership, campaign management, business management, and organizer ability to apply applications of performance management for development, directing implementing, supervising, communications, contract procedure administration,

interpreting policy, managing negotiations, servicing public, private, and local government sectors and notary public

EXPERIENCE:

07/14-11/14 CUYAHOGA COUNTY DEMOCRATIC HEADQUARTERS, Cleveland, Ohio (CUYAHOGA COUNTY)

VOLUNTEER

Political campaign management- campaign management, accomplished volunteering with telephone bank, compiled, distributed, maintained, received, and verified election literature for candidates, materials, early voting initiative, and other assignments as needed

08/07-12/09 GOA INC & BAGS @ GAILS, Cleveland Ohio, RETAIL/SALES, CONTRACT & VENDOR SERVICES

DIRECTOR OF OPERATIONS - BUSINESS OWNER

Demonstrated and professionally balanced day to day tactical responsibilities, while strategically building out and strengthening hr infrastructure Conducted, managed, negotiated facilitated & administered salary benefits, solved and handled employee relations building a strong company culture framework. Compiled, evaluated, solved current compensation and bonus structures, and utilized, verified compensation market competitiveness analysis. Recruited, and implemented human resource information system. Structured appropriate application for managing hr department at a high-growth start-up company to effectively work through company growing pains, led, planned, prepared, and presented the department with the ability of tracking employment records, initiated working closely with employees to enable success. Planned, developed, organized, designed, directed & administered human resource functions, hired, on-boarding, interviewed, evaluated, screened, staffed, team development, labor relations, and training. Responsible as a systems manager for functional interpretation of system changes and enhancements for the collection & expenditure processing & reconciliation and disbursement returns, initiate users responses, developers, interface partners, & other entities and directed by regulatory changes. Coordinates and manages multiple tasks related to Audit Readiness/Steadiness initiatives. Participated in presentations and briefings to higher level management and maintain project related information using industry-standard as well as homegrown tools and systems. Provide Life Cycle Management expertise and has continuing responsibility of ensuring major system efforts are proceeding according to user needs and selected organization methodologies. Identified requirements and monitors the development of methods for the achievement of assigned systems interface or integration with other financial and non-financial systems. Participate in the preparation of functional specification and other documentation to be used by data systems analysts, end users of the system, and information technology specialists. Participate in the preparation of technological and economic feasibility studies such as economic analyses for existing or potential new systems for use in making major management decision.

03/00-07/07 BOARD OF COUNTY COMMISSIONERS, Cleveland, Ohio, EMPLOYMENT & FAMILY SERVICES, (CUYAHOGA COUNTY)

CASE MANAGER

Applied, developed, advised, devised, calculated & designed effective interviewing techniques, screened, monitored, and distributed federal, state & community funds & healthcare benefits. Supervised, reviewed, updated & follow-up on case banks & budget, team building, conducted assessments, home visits, public relations, child care authorization, counseled, administered, implemented, researched federal, state, and local community resources. Collaborated with community partners & government officials, prepared reports, referrals, and enforced, facilitated policy & procedure. Conducted and prepared state hearings, passport, waiver, directed, instructed, prepared compliance, implemented employment programs, corrective actions, interact with government agencies, pilot projects, social & human services, children & family services, child support, foster care. Reviewed, researched and enforced court order documents, maintained confidentially, elected union steward and representative, composed correspondence, outreach, strategically planned & communicated, operated software & hardware. Identified requirements and monitors the development of methods for the achievement of assigned systems interface or integration with other financial and non-financial systems. Participate in the preparation of functional specification and other documentation to be used by data systems analysts, end users of the system, and information technology specialists. Participate in the preparation of technological and economic feasibility studies such as economic analyses for existing or potential new systems for use in making major management decision.

06/99-02/00 THE CLEVELAND CLINIC FOUNDATION, Cleveland, Ohio, DEPARTMENT OF PSYCHIATRY/PSYCHOLOGY–P57 (PRIVATE SECTOR) MEDICAL OFFICE MANAGER

Responsible for planned strategies, coordinated activity, sourcing, supervised & advised office staffed, operated procedures. Monitored OSHA regulations, prepared budget & traveled, authorized prescriptions, researched, solved, verified healthcare coverage, supervised and trained summer intern staff. Purchased, evaluated, communicated, prepared proposals, public relations, marketing psychiatry products & serviced federal, state, & local programs, prepared, organized, designed & presented strategies, luncheons, financial reports, created communication networks with departments, social services, and other local agencies. Medical billing, operated hardware, software, coordinated and conducted management studies, explored, reviewed, researched and interpreted information.

Delitha G. Sparks, BA, MPA

PAGE 2

03/97-06/99 BOARD OF COUNTY COMMISSIONERS, Cleveland, Ohio, DEPARTMENT OF HUMAN SERVICES, INTAKE, (CUYAHOGA COUNTY) ELIGIBILITY SPECIALIST

Managed, directed, initiated, and interviewed, coordinated, trained, reviewed, explored, researched, and administered budgets. Designed, created & setup case banks, disbursed federal, state, and local medical, cash, and food stamp programs. Identify (Medicaid/Medicare) eligibility, passport, and waiver to eligible families. Created, instructed, transferred cases to ongoing units, reviewed, implemented, referrals, researched & explored housing programs administered policy and procedures. Interpreted & integrated regulations, policy & procedure, attended internal & external meetings, enforced penalties, operated hardware, software. Follow-up, reviewed, administered benefits to clients for social security, emergency assistance, and government healthcare programs to support the needs of eligible families. Identified requirements and monitors the development of methods for the achievement of assigned systems interface or integration with other financial and non-financial systems. Participate in the preparation of functional specification and other documentation to be used by data systems analysts, end users of the system, and information technology specialists. Participate in the preparation of technological and economic feasibility studies such as economic analyses for existing or potential new systems for use in making major management decision.

06/94-02/97 GEORGIA DEPARTMENT OF REVENUE, Atlanta, Georgia, SALES & USED TAX DIVISION, CONTRACT UNIT, (STATE OF GEORGIA) CONTRACT SPECIALIST

Advised, led, participated, represented, administered effective interviewing techniques & trained taxpayers, researched & authorized sales and used tax bonds. Processed notices of a retainage; composed correspondence, public relations, interpreted and administered federal, state, and local regulations, new tax laws, reviewed contracts, bills, and levies. Enforced policy, procedure & regulations for Georgia contractual laws, Coordinated and processed releases of tax notifications for revenue, Coordinated, researched projects. Trouble-shoot & evaluated taxpayers information, meet and greet clients. Presented and tracked all incoming and outgoing revenues; operated hardware & software for the division. Identified requirements and monitors the development of methods for the achievement of assigned systems interface or integration with other financial and non-financial systems. Participate in the preparation of functional specification and other documentation to be used by data systems analysts, end users of the system, and information technology specialists. Participate in the preparation of technological and economic feasibility studies such as economic analyses for existing or potential new systems for use in making major management decision.

06/88-05/94 UNIVERSITY OF MARYLAND @ BALTIMORE, Baltimore, Maryland, OB/GYN CLINIC, WOMENS HEALTH CENTER, (STATE OF MARYLAND) DEPARTMENT MANAGER

Provided effective leadership, team building, supervised human resource management functions, sourcing, reviewed & prepared staff performance evaluations. On-boarding, collaborated with community partners, monitored project management for client operations, presented public relations, mediated, public sector meetings, private providers, designed, created & planned strategy, consulted, compiled department budget, supervised professional and support staff (24), facilitated, developed, communicated and regulated policy, procedure of the department, accounting (AP/AR), attended meetings presented by Mayor Schmoke monitored, write, updated grant review & specifications of revenue. Managed & forecast long-range operations according to program. Coordinated and administered federal, state, and local PWC, Medicare/Medicaid billing. Hire, trained, staffed, managed LAN/WAN, administered and distributed hardware, monitored, used, verified data entry (icd-9) coding operators, software. Responsible as a systems manager for functional interpretation of system changes and enhancements for the collection & expenditure processing & reconciliation and disbursement returns, initiate users responses, developers, interface partners, & other entities and directed by regulatory changes. Coordinates and manages multiple tasks related to Audit Readiness/Steadiness initiatives. Participated in presentations and briefings to higher level management and maintain project related information using industry-standard as well as homegrown tools and systems. Provide Life Cycle Management expertise and has continuing responsibility of ensuring major system efforts are proceeding according to user needs and selected organization methodologies. Identified requirements and monitors the development of methods for the achievement of assigned systems interface or integration with other financial and non-financial systems. Participate in the preparation of functional specification and other documentation to be used by data systems analysts, end users of the system, and information technology specialists. Participate in the preparation of technological and economic feasibility studies such as economic analyses for existing or potential new systems for use in making major management decision.

05/85-05/88 TEXAS DEPARTMENT OF HUMAN SERVICES, Arlington, Texas, AGED & DISABLED DIVISION, (STATE OF TEXAS)

WORD PROCESSOR SUPERVISOR/FORMS LIAISON OFFICER

Provided effective leadership, planned strategic operations & supervised and staffed word processing staff (6), team building, processed, facilitated departmental state forms, government contracts, collaborated with department heads, presented to community leaders, manuscripts, flow charts, spreadsheets. Generated, governed transmittal’s and 4116’s for healthcare benefits, Medicare/Medicaid aged and disabled claims for senator’s approval. Processed, prepared passport & waivers, composed, designed & developed correspondence, coordinated, created, devised, revised and authorized state forms. Processed, prepared, computed and setup travel, budget for the department. Trouble-shoot, solved, verified, related, received hardware/software. Identified requirements and monitors the development of methods for the achievement of assigned systems interface or integration with other financial and non-financial systems. Participate in the preparation of functional specification and other documentation to be used by data systems analysts, end users of the system, and information technology specialists. Participate in the preparation of technological and economic feasibility studies such as economic analyses for existing or potential new systems for use in making major management decision.

05/83-05/84 PARKLAND MEMORIAL HOSPITAL, Dallas, Texas, DIVISION OF MATERNAL CHILD HEALTH (ICU) NURSERY

CLERICAL SPECIALIST

Provided responsible leadership and guidance for the operations of the maternal child care office, maintained, used records in accordance to policy, rules and regulations for the special care nurseries staff, processed and presented confidential correspondence, collaborated, and facilitated for the intensive care unit. Monitored office staffed and the operations of the critical care babies, reported, maintained child abuse, reported infant fatalities, follow-up of office procedures and operations, staffed, and maintained time and attendance reports, clerical duties, random assignments are authorized.

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