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Customer Service Developer

Location:
Denver, CO
Posted:
August 10, 2015

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Resume:

Steve Hughes

acq6iu@r.postjobfree.com

LinkedIn: https://www.linkedin.com/pub/steve-hughes/29/bb5/a45

719-***-****

Castle Rock, CO

Awards:

- 2008 MDA Team Award for Administrative/Technical Support to the Warfighter

- 2008 MDA Joint Meritorious Unit Award

Web/SharePoint Development/Design

Web Application Development: Content Administration: DRUPAL, SharePoint

SharePoint Designer Workflows/Forms; InfoPath Designer

JavaScript, HTML, CSS, JQuery

Active Server Pages (ASP), VBScript

ColdFusion MX, Dreamweaver MX, Flash MX

MS Visual Studio 2003, 2005, 2008 & 2010

Systems Development Life Cycle (SDLC)

Adobe Create Suite (Photoshop & Image Ready)

Web Content formatting/Publishing/Writing

Office 2010-2013 (Proficiency in MS Word, Ms PowerPoint, MS Excel, MS Outlook, MS FrontPage, MS Access)

Reporting/Database Administration & Development

PL/SQL, T-SQL, Stored Procedures

SSIS, PowerPivot Design

SSRS/PowerView (Power BI, Reporting Services)

MS SQL Server 2000, 2005, 2008 RS, 2012 MS Access

Data cleansing, schema development, and database creation tuning, update and maintenance.

Web Site/Network Administration

Web services, SOAP, WSDL

LAN, WAN, TCP/IP, IIS, Apache server

Windows XP, Windows 7, Windows Server

Experience:

01/2015 – 07/2015 – Web/SharePoint Developer/Consultant: Marquam Group

SharePoint Developer/Consultant responsible for developing OOTB as well as custom solutions using Nintex Forms/Workflows, SharePoint Designer Workflows and InfoPath Forms. Daily duties include developing custom and OOTB solutions for clients based on requirements using Nintex Workflows and Nintex Forms, JavaScript, CSS, MS Access, SharePoint Designer 2007/2013, InfoPath as well as daily SharePoint maintenance duties, Out-of-the-box and custom development.

06/2013 – 12/2014 – Web Developer/Admin: Kaiser Permanente

WebSite collection Administrator/Development for NCAL BIO. Responsible for administrating/developing OOTB as well as custom solutions for 3000+ Users. Daily duties include custom web development, content type, list and library development using JavaScript, HTML, CSS, MS Access, SharePoint Designer 2007/2013, InfoPath as well as daily Web/SharePoint maintenance duties, Out-of-the-box and custom development.

01/2013 – 06/2013 – Software Engineer: Pitney Bowes

Client Support with the development and configuration and deployment of customized software solutions. Responsible for configuration, deployment and support for mission critical web based products in Pitney Bowes. Worked as part of a team which supports complex Internet based applications in development and Production environments. Excellent coordination, communication and project management skills. Coordination, planning and oversight for deployments. Write deployment documents and plans. Create requirements documents for network configuration. Provide requirements to remove any manual steps required in daily operation. Escalate recurring system issues or alerts so that they get fixed.

05/2011 – 01/2013 – Associate: SharePoint Admin/Developer – Booz Allen Hamilton

Web Administration and Development and deployment of project/software solutions using tools, including Microsoft InfoPath, Microsoft Visual Studio, Dreamweaver, SharePoint Designer 2007/2010, JavaScript, CSS, Cold Fusion, HTML, Microsoft SharePoint, Microsoft Project Server, and Microsoft SQL Server. Assist with software life-cycle development, including design, coding, and software documentation. Support system and hardware integration, testing, and maintenance on development and integration tasks. Analyze, learn, and use new technologies adopted by clients with minimal assistance. Meet project deadlines in a timely manner

03/2011 – 04/2011 – SharePoint/Web Developer – Omnitec Solutions

Web/SharePoint Administrator/Development using Out-of-the-box Web parts and Customized Web parts using Visual Studio 2008, HTML, ASP, JavaScript, CSS

Maintain existing Web portals using Visual Basic and VBA

09/2010 – 02/2011 - Senior Consultant/SharePoint Portal Manager/Developer – APG technologies (REMOTE)

SharePoint Portal Administrator/Developer for classified and unclassified MDA UMKO & CMKO portals.

Develop Out-of-the-box Web parts and Customized Web parts using Visual Studio 2008, ASP.NET, JavaScript, CSS, HTML

Administrator for SharePoint UMKO/CMKO Users and Groups, which includes granting permissions throughout the portal site using Active directory and Kerberos authentication

Create SharePoint lists, links, Document Libraries, and views and deploy UI for consistent “look and feel”.

Collaborate to ensure Portal security is maintained through Active directory using Remedy tickets

05/2006 – 09/2010 - BMDS Senior Systems Analyst/IST System Engineer - General Dynamics IT

System Administrator for the Asset Management System for the Missile Defense Agency (MDA) and the Ballistic Missile Defense System (BMDS) Community.

Developed Integrated Scheduling Tool (IST) for BMDS Asset Management community to help streamline the efficiency of the AM Community. MDA user interface tools include MS Visual Studio 2008, .NET framework, Adobe Photoshop, HTML, CSS, JavaScript and ASP.NET/Visual Basic programming and SQL Server 2000.

Member of technical contract team that supports government for the BMDS Asset Management function performed in Colorado Springs.

Work closely with communities within the BMDS including JFCC-IMD, C2BMC, STRATCOM and NORTHCOM.

Implement asset management procedures as prescribed by MDA and USSTRATCOM directives

Work closely with the MDIOC to develop, operate and maintain the hardware and software suite that supports the BMDS Asset Management schedule and schedule data repository

Implement training solutions using Computer Based Training (CBT) technologies using MS PowerPoint, Adobe Flash, and Adobe Photoshop.

Ensure the Asset Management system is properly configured and that information is adequately secure

Responsible for access control and training for the BMDS Asset Management System and tool sets

Develops and maintains six month, eight week (BOS), weekly (WAM) and daily (SCR) detailed event schedules to include daily maintenance/updates

02/2006 – 05/2006 - ASP Web Developer - Modis (Compassion International-3-month contract)

Responsible for full life cycle software development including analysis, design, code, test and delivery.

Developed COTS using Software and Internet Technology tools such as ASP, SQL, VBScript, Photoshop, Flash, Web Services, StarTeam, Content Management System and Visio.

Developed web pages using ASP, JavaScript, Flash, CSS, HTML, .Net, and other technologies

11/2005 – 02/2006 - BMDS Information Manager/Portal Developer - SYColeman, Schriever AFB, CO.

Developed and Maintain portal web site (both classified and unclassified) using SharePoint Portal Tools and administration

Develop and maintain BTC web site (both classified and unclassified) using ASP, .Net technologies

Develop and maintain Access databases for BTC Employment Courses

Led Configuration Management team to determine best approach to CM architecture

Developed and Evaluated Computer Based Training (CBT) tools such as Macromedia Captivate, Dreamweaver, Flash, Authorware.

06/2005 – 10/2005 - Systems Analyst - ASRC Communications, Schriever AFB, CO.

Support assessment and characterization of the Ground-based Midcourse Defense (GMD)

Developed and maintained BMDS database and websites (both classified and unclassified) using RDBMS

Support AFOTEC Test Team as a GMD Data Collector/Analyst

Develop classified BMDS test case scenarios and orbital events utilizing STK visualization tools

Support Operational Test Agency (OTA) Missile Defense Agency (MDA) evaluation efforts

Support network/software troubleshooting with OTA user accounts and printer problems

10/2004 – 06/2005 - Interactive Media Developer - Space Foundation, Colorado Springs, CO

Design, develop, implement and maintain software for foundation’s web sites

Troubleshoot, debug and develop new software code using the following tools:

oColdFusion MX, PostgreSQL, .Net, C#, Flash MX, JavaScript and Linux Web server software

08/2003 – 09/2004 - Web Developer - Colsa Corporation, Colorado Springs, CO

Create, design, test and maintain dynamic database driven applications for Space & Missile Defense Command (SMDC) using ASP, VBScript, SQL Server

Graphic Design skills used to create logos and banners for web sites

Developed databases, writing automated SQL scripts/procedures, database configuration, performance analysis/tuning, troubleshooting performance problems, backup/recovery, security, database server installation, and user management for mission-critical database systems

MS Access 2000, ASP, Visual Basic, SQL, .NET, C#, and SQL Server 2000, Photoshop, & Dreamweaver MX

06/2003 – 08/2003 - Help Desk Support - TAC Worldwide, Colorado Springs, CO

Provide remote technical support to users running Windows 2000, Microsoft Office Packages, and other custom software applications

Provide password resets for users for NT network, VAX servers and mainframe computer accounts in accordance with strict policies and procedures

Install and configure standard software packages, assist users in network navigation, perform password resets, troubleshoot printer activity and perform other duties in supporting users

05/1999 – 06/2003 - Web Developer/IT Support - HPCCOM, LLC, Colorado Springs, CO

Support Web-based software applications for government and commercial customers with extremely strong emphasis on dynamic websites

Develop applications in ASP, ColdFusion, SQL, VB, C#, JavaScript and HTML with MS Access/SQL Server backends

Responsible for editing online content, answering inbound customer phone calls in regards to various network problems and configuration issues using technologies and protocols such as TCP/IP, Windows XP/2000 and others

Customers: Air Force Space Command, Southern Command, Northern Command, STRATCOM, SI International, Stewart Environmental

Graphic Design skills used to create logos an banners for web sites

1986 – 1999 - Customer Service Rep - Mesa, AZ

Spent 10+ years in customer service industries in a call center environment

Companies include: GFS Inc, Progressive, PacifiCare, Cigna, American Express, Discover Card, Factual Data Corp

Developed exceptional communication and people skills

Education

Trident (Formerly Touro) University International, Cypress, CA., Bachelor of Science in Computer Science, Degree March 2005 – Graduated Magna Cum Laude

Mesa Community College, Mesa, AZ. Associate Degree in Business Communications, May 1986



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