PROFESSIONAL SUMMARY

Former JPMC employee – Mortgage banking domain knowledge

Experienced supporting testing environments and testing applications throughout the SDLC

Partnered closely with the application development team to help design “DSR” which was the current program used in Default Department at the time of my departure from JPM

Possess exceptional organizational skills.

Extensive background in full life-cycle of software development process including: requirements gathering, design, coding, testing, debugging and maintenance

Motivates teams and creates team-based atmosphere to meet goals and deadlines: identify common objectives, establish and communicate specific expectations and stress attention to detail

COMPUTER SKILLS SUMMARY

Databases: SQL, Access,

Software: Excel, MS Word, MS Project, MS Visio, Crystal Reports, SPSS

Systems: Windows NT, 95, 98, 2K, XP, Vista, Visual Studio 2006, 2008, 2010

Servers: SQL Server 2008, 2010

Languages: C++, Java, C#, SQL, SSIS

AREAS OF EXPERTISE

End-to-End Testing

Quality Assurance

Evaluation and Testing

Repair of Peripherals

End User Training

Tech Lead

PROFESSIONAL EXPERIENCE

Customer Marketing Analyst

Saks 5th Avenue, Columbus, OH October 2014 – May 2015

Deliver enhancements and changes to transactional emails, including final validation of campaigns

Assist in the development of new technical integrations, including data feeds, API requirements, template designs and 3rd party integrations

Participate in requirements sessions and deliver customer marketing for omni-channel initiatives

Execute omni-channel marketing campaign testing, including set-up with vendor partners and insight analysis

Assist in the execution of lifecycle marketing, including cross-channel orchestration, personalization and relevancy

Coordinate with cross functional and vendor teams to ensure flawless marketing campaign delivery; including database targeting & data quality, legal, web design, copywriters, etc.

Effectively manage 3rd party vendor relationships to ensure alignment with campaign planning and deployment, achieve efficient process flows and strategize future initiatives

Quality Control Analyst

JP Morgan & Chase January 2012 – July 2014

Worked internally as a liaison with Quality Control Specialists and Information Technology Specialist to provide problem-solving and reporting issues and/or procedure.

Responsible for ensuring the management of deployment of both software and data to the organization’s development, stage, and production environments

Manage code changes and software updates for team projects using TFS Visual Studio 2010

Work with project teams to define the content of software packages to be deployed, implement software systems that automate deployment and verify system configuration, and manage the routine deployment of software and data

Packaging builds for release, ensuring appropriate project documentation is available for each new build or release, and supporting a continuous integration environment.

Coordinate with software engineers to identify configuration items. Conduct process management, issue tracking, version control and release management

Determine what tests will be needed, write descriptions of tests, test writing guidelines, editing process, deadline for tests

Document test strategy, test plan/process, test cases, etc. Track defects and ensure they are worked through to completion

Collaborate with testing groups to understand at a high-level their testing processes, environments, data need, testing requirements and testing schedules

Actively manages project defects and provide defect status reporting

Conduct regular testing meetings with project groups to coordinate, gain status and work through issues

Track and report test status and metrics across project test teams

Tech lead on multi-million dollar project involving several lines of business to develop an improved process for optimizing internal/external Group payments.

Using C# or through the creation/enhancement of stored procedures, SSIS packages enhanced/corrected several maintenance tickets at the request of the business

Ensured high data quality through regular quality checks

Senior Production Analyst

JP Morgan & Chase January 2011 – December 2011

Prepared foreclosure documents for execution through extensive research and data collection and solves challenges to workload drivers.

Prepare Line of Business specific weekly reports and analysis comparing actual performance to the forecast.

Prepared transparent standard KPI reports and analyzed the data to support business needs

Handled small projects, presented results and met deadlines by collaborating multiple projects

Documented business requirements to depict user needs with complimentary technical requirement

Lead Technician Consultant

JP Morgan & Chase September 2009- December 2010

Learned IS/IT policies, standards and procedures to support consistent solutions delivery and effective implementation

Remotely troubleshot banker’s PC’s, scanners, printers, pin-pads and MICR’s in order to help branch sustain quality of business

Ordered replacement parts for printers and assured devices were working properly before technicians left branches.

Reimaged PC’s using Radia and installed drivers associated with individual PC’s

Assured seamless transition of conversion from WAMU to Chase by working remotely with field technicians, providing them with detailed plan of the day and making sure tasks were completed in a timely manner

EDUCATION

Jackson State University Jackson, MS c/o 2003

Bachelor of Business Administration/Marketing

DeVry Keller Graduate Institute Columbus, OH Projected 2016

Master Information Management System

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