SHAUNA WILLIAMS

***** ***** ****** **.

Cypress, TX 77429

281-***-****

acq66t@r.postjobfree.com

PROFILE

A detailed-oriented, dedicated and experienced professional who works well independently and as a strong team member. Top performer with a track record of consistently meeting or exceeding sales goals, operational goals and customer expectations.

CORE COMPETENCIES

Excellent Customer Service Strategic Planning Process Management

Account Management New Business Development Sales Management

PROFESSIONAL EXPERIENCE

February 2014-Present ProBuild Millwork Houston, TX

Administrative Assistant

Manage all accounts payable and receivable responsibilities.

Communicate directly with customers and vendors to answer questions and resolve issues.

Process weekly payroll for all employees.

Compile and process information for daily cash sheet.

Create and maintain deposit accounts for customers.

Manage and replenish office supply inventory.

Scan returns and inventory purchase orders into DocMan.

Maintain file room and make sure that documents are retained for the appropriate amount of time.

Complete other administrative duties as requested by the general manager.

2010-2014 Chase Bank Sugar Land, TX

Assistant Branch Manager

Acquired, retained, and further developed customer relationships.

Guided customers in meeting their personal financial goals by discovering their needs through face to face interactions.

Utilized professional relationships with bank partners such as Business Bankers, Loan Officers, and Financial Advisors.

Opened products including Checking (personal and business), Savings, Certificate of Deposit, and IRA accounts.

Performed additional duties include servicing ATM, mastering operational excellence, processing teller transactions, and handling heavy cash.

Registered with National Mortgage Licensing System (NMLS)

2009-2010 Sharpstown Middle School Houston, TX

Volunteer – Resource Math, Math Lab, 8th grade Science

Observed cooperative discipline in the classroom.

Practiced and developed classroom management skills.

Provided a challenging academic environment.

2008-2009 BBVA Compass Houston, TX

Branch Associate

Delivered an exceptional customer experience while uncovering sales referral opportunities.

Performed a variety of duties involving paying out, balancing and receiving transactions within assigned delegated authorities.

Managed heavy cash handling, servicing ATM, and mastery of operational excellence.

2007-2008 Platinum Bank Lubbock, TX

Accounting Assistant

Managed accounts payable responsibilities.

Initiated and completed wire transactions.

Compiled data and generated reports for monthly Board of Directors meetings.

Maintained daily spreadsheets of Fed Fund activity at correspondent banks.

2007-2007 Wells Fargo, N.A. Lubbock, TX

Lead Teller

Performed all teller duties which included heavy cash handling, referrals, and processing client transactions.

Provided supervisor level transaction approval.

Trained tellers and maintained referral processes for success.

Responded to customer inquiries and provided solutions to issues.

Handled a variety of complex transactions.

Responsible for compliance, audit operations and regulatory issues.

EDUCATION

2003-2006 Texas Tech University Lubbock, TX

Rawls College of Business

Bachelor of Business Administration in Management, Cum Laude

GPA: 3.5

Dean’s List- Fall 2003, Spring 2004

President’s List- Spring 2006, Summer 2006, Fall 2006

2006-2006 Buskerud University Honefoss, Norway

Certificate in International Entrepreneurship

GPA 4.0

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