ABEL PATRICK ASSIZO

***** ******** *****, ************, **, 20879

240-***-**** ● acq5ub@r.postjobfree.com

Profile

IT specialist with 6 years of experience. Currently attending DeVry University for a Bachelor of Science in Computer Information Systems. Has 3 years of experience as a IT support technician. Genuinely dedicated to providing quality client support. Has extensive knowledge with software and hardware including software development, programming, networking, and computer troubleshooting.

Skills

Programming Languages: Visual basic, Java, C++, SQL, Powershell, Python, OOAD, SDLC

Database and server: MS Access, Oracle, MySQL, Active Directory, MS Exchange, Office 365

OS and software: Windows OS, Mac OS, Linux, UNIX, MS Office, OpenOffice

Remote access: VMware, LogMeIn, MS Remote Desktop, Cisco AnyConnect, VPN

Education

DeVry University, VA

Bachelor of Science in Computer Information Systems

Concentration: Information Systems Security, Systems Analysis and Integration and Health Information Systems

Anticipated graduation: 05-2016/ GPA: 2.92

National Polytechnic Institute (INP-HB), Ivory Coast

Associate Degree in Computer Science

Concentration: Systems Analysis and Integration

Graduated: 06-2004

Employment

Surge Support Specialist

Alta IT Services (Subcontractor NIAID/NIH), Rockville MD, 05/15 – Present

Imaging and encryption of MS Windows and Mac based PC’s

Wiping of PC’s and mobile devices

Coordinate and install MS Lync phones

Provide training to MS Lync phones users

Prepare site installation and test reports

Develop hardware installation schedules

Organize and direct hardware installations on site surveys

Coordinate surplus of equipment through inventory management

IT Inventory Clerk

The George Washington Medical Faculty Associates, Washington DC, 02/15 – 03/15 (Contract)

Handled IT assets inventory in the Washington metro area for EPIC system deployment

Tracked and updated IT assets movements and configuration

Help Desk Support Technician

ABC Imaging, Washington DC, 08/13 – 02/14

Resolved 15-25 tickets daily using ABC Imaging proprietary web based ticketing software

Provided user support over the phone, by email or through remote access of client workstation or server

Created or deleted users using Active Directory or .csv and .txt files

Maintained accurate logs of all related support requests including procedures used to resolve them

Remotely installed and maintained ABC Imaging proprietary software on servers and client workstations

Remotely configured and troubleshoot printing devices

Gave instructions and directives to field technicians for onsite issue resolutions

Worked with third party support teams to resolve compatibility issues with ABC Imaging software and applications

Worked with development team to improve company’s proprietary software and web based applications

Provided support for Microsoft office Suite, Adobe Acrobat and OpenOffice

Computer Systems Field Technician

Full Circle Solutions Inc. (contractor IGT), Hanover MD, 02/12 – 06/13

Serviced and maintained over 1300 gaming systems and related equipment

Installed and maintained fiber optic and WAP telephone lines to ensure communication between gaming systems, casino server and Maryland State Lottery Agency server

Installed IGT gaming systems and game themes using Advanced Video Platform (AVP)

Troubleshoot gaming devices hardware

Document all services rendered using SAP

Cashier

Wal-Mart, Germantown, MD, 08/09 – 02/12

Assist customers check out their items with excellent customer service

Computer Specialist

Ministry of Defense, Ivory Coast, 04/04 – 05/08

In charge of the software development life cycle of an information system designed to computerize all Ivorian soldiers related child support and inheritance cases for the Ivorian Military Court. The system was implemented using MS Access.

Imaging of computer systems

Installed computer hardware and software

Provided user support for MS Windows based systems

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