Jessica R. Scott

**** ********** ***** ***** # ****

Baldwinsville, NY 13027

315-***-****

acq51i@r.postjobfree.com

PROFESSIONAL OBJECTIVE:

To secure a position as a Hotel front desk representative in order to utliize my administrative, marketing, and interpersonal skills with accuracy and efficiency while maintaining a motivated, productive, and goal oriented environment for the entire professional team on board while maintaining extensive customer loyalty.

QUALIFICATIONS:

•Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.

•Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction.

•Advanced computer skills in MS Office Suite, Medent and other applications/systems.

EMPLOYMENT:

Metanoia Skin Care Studio Syracuse NY

Sales and Marketing/ Esthetician October 2013-Present

SALES/EVENT PLANNING EXPERIENCE:

•Schedule travel arrangements and calendar management.

•Organized events by researching and choosing a venue, staying within budget and hiring of staff and vendors to ensure a successful event outcome.

•Analysis market area to establish and adjust selling prices by monitoring costs, competition, and supply and demand.

•Adapting to the demands and needs of the customer promoting a higher volume of sales.

•Successful advertising resulting in an increase of sales.

•Process and created letters, proposals and contracts in an accurate and timely manner.

Monroe Wheelchair Syracuse NY

Branch Operations Manager November 2013 - March 2015

MANAGEMENT RESPONSIBILITIES:

•Coordinate, managed and monitor the working of various departments in the organization.

•Improved processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.

•Organized recruitment and placement of required staff. Established organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervised staff. Monitor and evaluate employee performance.

•Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provided technical support where necessary.

•Monitor, managed and improved the efficiency of the support services such as Human Resources, Accounts and Finance.

SJH Cardiology Associates Liverpool NY

Office Administrator February 2007 - June 2013

ADMINISTRATIVE SKILLS:

•Performed Administrative and Office Management duties necessary to support staff and Physicians.

•Developed innovative and flexible solutions to bring about change within the office.

•Solve conflicts between staff members and address patient complaints and concerns.

•Credential physicians, also assisted with the renewal of D.E.A License and New York State License.

•Developed and revised forms to match changing business needs, instituted procedures to improve efficiency.

•Implemented electronic paperless chart system, trained and supervised staff.

• Enter billing charges into patient accounts.

•Comply with HIPAA rules and regulations in the distribution and handling of patients medical records.

EDUCATION:

Buffalo State University, Buffalo NY Bachelor of Science degree in Business Administration 5/2002

Continental School of Beauty Mattydale, NY Licensed Esthetician 10/2013

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