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Customer Service Maintenance

Location:
Montgomery, AL
Posted:
August 06, 2015

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Resume:

Anthony Baxter

Graphic Artist and Experienced Administrative Professional

acq4b5@r.postjobfree.com

Experience

Game Technology Administrator(Project Coordinator) at Creek Casino Montgomery January 2013 - Present (2 years 5 months) - Base Salary $41,000

Maintain all gaming device master information in gaming related systems

Coordinate all gaming floor related projects with department personnel and inter-departmental personnel to ensure proper and accurate execution

Production and completion of forms, reports and notifications detailing changes to gaming floor and gaming devices

Administer technology specific projects and tasks such as gaming machine software upgrades, server upgrades (IT included), hardware upgrades, etc

Develop and analyze reports related to game performance based on management criteria

Perform analyses and investigations with various department personnel to identify variances and discrepancies between source and end user systems and interfaces

Responsible for improving and maintaining all master information to gaming devices and related technology including data consistency across properties, data completeness and accuracy within the “home” property, timeliness of updates to changed data

Actively communicates game technology issues, status and projects to all affected games personnel and other departments

Maintain professional communication and positive working relationships with all gaming and regulatory personnel. This includes communicating with business partners and companies

Responsible for adhering to internal standards as well as company and departmental expectations

Work effectively with all other casino personnel to ensure guest satisfaction and service quality

Must keep abreast of new and or improved gaming devices, software, hardware, parts etc

Protects all system related assets and other physical assets, as appropriate within the games department

Game Technician/Supervisor at Creek Casino Montgomery January 2010 - January 2013 (3 years ) - Base Salary $36,000-$39,000

Regularly manage scheduling of department personnel

Record and analyze reports from various departments regarding issues and malfunctions with gaming machines

Correspond with various departments to research and investigate, discovery and resolve exceptions related to gaming machines

Daily maintenance of work station and equipment

Ensure proper daily maintenance of gaming machines and components

Develop team members knowledge-base to improve efficiency and dependability

Develops and implements repair and maintenance procedures in order to pro-actively identify or prevent future equipment failures

Maintain inventory of gaming components, tools, software and miscellaneous accessories as well purchase necessary quantities of required materials with respect to monthly, quarterly and yearly budgets

Pro-actively research project requirements prior to execution to ensure accurate action and completion devoid of error

Direct and delegate responsibilities during day operation and during large enduring projects

Ensure safety and cleanliness in work areas at all times

Ensure adherence to company and departmental policies

Work closely with vendors and external field technicians 1. Assists with the installation and maintenance of electronic bingo machines Skills & Expertise

SQL Server Express (novice)

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Infopath

Microsoft Access

Microsoft Windows OS

Linux OS

HTML\CSS

Project Management

Graphic Design (Logos, Print Layout, Web Design, Product Design)

Microsoft Publisher

Adobe InDesign

Adobe Illustrator

Adobe Photoshop

Adobe Dreamweaver

Adobe Flash

OpenOffice

LibreOffice

Google Drive

Bally SDS

Bally Asset Matrix

Stratton Warren

Bally Live Floor View

Tableau

MicroStrategy

Computer Hardware

Computer Hardware Troubleshooting

Computer Repair

Computer Hardware Installation

Computer Hardware Assembly

Computer Software Installation

Computer OS Installation and Maintenance

Customer Service

Public Speaking

Research

Creative Writing

Woodworking

Home Improvement

Team Building

Programming Python (novice)

Education

Auburn University at Montgomery

Bachelor Business/Graphic Design, Graphic Design (2010) First Place Workers With Disabilities poster contest (2008) References

Gary Schrader

251-***-****

acq4b5@r.postjobfree.com

Don Mullin

334-***-****

acq4b5@r.postjobfree.com

Desmond Kent

334-***-****

acq4b5@r.postjobfree.com



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