Curriculum Vitae

Neelam Sharma

***/** **** ***** ********

Shiv Garden Shivpuri Gurgaon

Mob: +91 - 783-***-****

Email: acq3jg@r.postjobfree.com

Objective

A position in esteem organization providing the opportunity to make a strong contribution to organizational goals through continued development of professional skills.

Educational Qualification

10th passed from Haryana Board in 2004.

12th passed from Haryana Board in 2006.

B. A – passed from Agra University in 2012.

Technical Qualification

Basic knowledge of computer (MS Word, MS Excel, MS PowerPoint, Internet etc.)

Course Information & Communication Technology for 6 Months.

Currently working with Apra Auto (P) Ltd. as a ASST.CUSTOMER CARE MANAGER.(April 2014 to till date)

Looking after All Concern & Resolution.

Attended the Dissatisfied Customer.

Make Weekly and Monthly Reports.

HO,RO and W/S Complaint Closer.

Maintain Monthly Review Report.

Punch All Workshop Concern And Query in Talisma.

Maintain All Purchase item For All departments. In Workshop

worked in Himgiri Hyundai as a customer relation officer.(Jan-2013 to April-2014)

Doing PSF calling & PSF concern resolution.

Making DSI & SOP daily report & monthly report.

Doing Call Campaign Calling & Report

.

Looking after All Concern & Resolution.

Attended the Dissatisfied Customer

Attended the Dissatisfied Customer

Make Weekly and Monthly Reports

HQ Complaint Closer

All Customers Care Reports Handling.

Experience:-Worked as a customer relation executive in VOLKSWAGEN FRONTIER AU TO WORLD (June-2011 to Dec-2012)

Key Responsibility:

Service Reminder Calling for Customer.

Camp Calling.

Home Visit Calling.

All Customers Care Reports Handling

Arrange Pickup & Drop.

Appointment sheet Maintain & Advisor vise sheet Maintain. Workshop Board Maintain.

Appointment sheet & Turn up sheet Reporting to CRM

KEY-SKILLS ATTRIBUTES

A good team player with flexible approach to work.

Hardworking, honest and dedicated to work.

Get well along with colleagues

Language Known

Hindi & English

Personal Information

Name : Neelam Sharma

Husband’s Name : Mr. Bharat Sharma

DOB : 11/03/1988

Currant salary :25,000-% in-hand

Sign Date

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