Arthur G. Johnson
Woodbridge, VA. 22192
Phone 703-***-****
Fax 703-***-****
acq2zj@r.postjobfree.com
OBJECTIVE: Seeking an Information Technology related position, where I will be able to work in a professional environment. I am a team player, work well on my own and strive to enhance my skills and increase my knowledge as an I.T. professional.
EDUCATION:
DEVRY UNIVERSITY, ARLINGTON, VA - 2001- 2005
BACHELORS OF SCIENCE - COMPUTER INFORMATION SYSTEMS
GRADUATION DATE - FEBRUARY 2005
Courses included:
Connectivity
Object Oriented Programming
Structured Analysis with Design
Business Systems
Contemporary History
Programming Logic and Design
Advanced Database with Lab
Advanced Database with Lab
Object Oriented Analysis and Design
Software/Hardware Experience:
Windows XP, Vista
Win 7
Visio Flow Charting system
Microsoft Visual Studios. NET 2003
Microsoft Word
Microsoft PowerPoint
Microsoft SQL Server
Microsoft Excel
Notepad
C++
Microsoft Access
WordPad
Java
Microsoft Outlook Express
Type 55+WPM
Database Design
IDirect software(iBuiler, Imonitor, iSite)
Secret Clearance
CCENT certified
Remedy Ticketing system
EMPLOYMENT
Noc Operator: June 2013 – June 2015
UltiSat
Gaithersburg, MD
1. Monitor satellite communications networks to ensure that networks are available to all system users
2. Document and resolve data communications problems
3. Develop and follow troubleshooting procedures in an effort to resolve problems
4. Contacts users to correct and maintain network operations
5. Escalate problems as needed to engineering staff
6. Records daily network statistics
7. Open, update, and close trouble tickets
8. Update documentation to record new equipment installed, new sites, and changes to configurations
9. Coordinate installation and commissioning of communications equipment
Operations Specialist: Aug 2005 – Feb 2013
InmarsatGov.
Herndon, VA
1.Isolate and correct network related problems using iDirect tools (iBuilder, iMonitor, and iSite)
2.Manage network activities (Solarwinds) and record trouble ticketing system (Remedy)
3.Perform activations, deactivations, downgrades and upgrades of various VSAT terminals
4.Train new employees for various shifts
5.Provide in-depth technical information to customers
6.Went to Mississippi and Louisiana to provide support for Hurricane Katrina
7.Obtained CCENT in January 2011
8.Work on various troubleshooting documents and daily reports.
9.Work on various IP Equipment and Protocols (TCP/IP, routing, configurations, OSPF)
Martial Arts Instructor,
Nichol’s Defense Academy: September 2002-present
Alexandria, VA
1.Maintain student enrollment records, utilizing computer and database.
2.Design Graphs and promotional flyers for academy.
3.Certified Instructor for Fairfax County Park Authority.
4.Teach adult and children’s self-defense classes.
Recreation Assistant: June 2000- August 2002
Sosa Community Center
Ft. Belvoir, VA
1.Issued recreational equipment to civilians and military members
2.Worked with RECTRAC information system to make reservations and check inventory of items
3.Transported equipment to various sites for event set up
4.Maintained and repaired recreational equipment such as tents, ski’s, canopies
5.Attended seminars on skis and snowboards