SUMMARY

Highly motivated solutions architect with 14 years of experience in CRM and Integrated ERP Software; Professional with extensive experience in system analysis and application development; Additional experience in managing projects for organizations of various sizes from 10 to 250 users; Well-versed in taking a project through all stages of development, from design to implementation; Excellent organization and communication skills.

ENVIRONMENT

Windows, Android, iOS, UNIX, C#, JavaScript, ASP .Net, Python, HTML5, PHP, C/C++, Uniface

EXPERIENCE

Imperus Technologies Corp., Mississauga, Ontario Oct 2014 – Present

Senior Business Analyst

•Work with business units across the company to define and refine business development requirements.

•Coordinated the requirements with key stakeholders and prepare clear and detailed business requirement documents.

•Identified opportunities for business process improvements, as well as propose options for those improvements and facilitate their implementation if required.

•Designed logistic dashboards to monitor shipments from order to delivery.

•Setup JIRA projects to manage development activities, and ensure tasks ownership and completion.

•Lead the development of e-commerce technology for PUSH notifications on targeted deals to Mobile App. Of special consideration was Mobile Strategy, Concept Exploration and Competitive Advantage with regard to m-commerce - mobile wallets, coupons and offers as well as location-based marketing.

•Architected the E-Commerce website casina.com for online real-money bingo games using a Commerce Server 2009 accelerator built on SharePoint 2007.

Blinco Systems, Inc., Toronto, Ontario July 2010 – Oct 2014

Solutions Architect

•Recommended, designed and implemented process changes as required to support the new solution, including ERP, CRM, Ecommerce and Business Intelligence.

•Monitored each step of ERP and CRM systems to ensure maximum efficiency and fast transitions between orders, shipping, invoicing, and delivery.

•Developed or managed technical aspects of application software, user interfaces, and third-party components.

•Developed or assisted with business and functional requirements, project scope, estimates of effort and duration.

•Continuous scoped management and definition as project redefines itself

•Translated functional and business requirements into technical requirements.

•Established technical standards for the technical framework.

•Conducted, assisted with and or managed unit and system testing.

•Built and maintained relationships with the project business stakeholders.

•Assisted in preparing RFP, RFQ and other bid response documents.

Blinco Systems, Inc., Toronto, Ontario Nov 2005 – June 2010

Senior System Analyst

•Provided analysis and software development for companies doing international procurement and distribution.

•Managed entire project lifecycles, including planning, design, production, and testing of multiple projects.

•Successful and timely delivery of numerous projects, in collaboration with several departments.

•Championed multiple Uniface upgrade projects, training and mentoring support personnel along the process.

•Lead continuous improvement to Uniface coding and test practices across applications.

•Trained and mentored the development team in advanced/latest Uniface deployment methodologies, streamlining the application release deployment process.

•Initiated cross-training with other departments to improve work flow and streamline project completion.

•Monitored project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.

•Analyzed requirements, developed and designed solutions that were achievable, acceptable and consistent with customer expectations.

•Designed, created and implemented tests for the release of warehouse management.

•Designed Relational Databases and design models, in Sybase and or Oracle.

•Lead the development of a CRM system and the development of an ERP solution by integrating new features and enhancements to existing modules.

•Provided technical writing, usability consulting, and training services for Uniface clients that included Honda Trading America, Atalanta Corp, Shinsho America, Finica, and J. F. Braun and Sons.

•Lead multiple implementation processes: Installation, Modification, Data Migration and Employee Training.

Blinco Systems, Inc., Toronto, Ontario Sept 2000 – Oct 2005

Software Engineer

•Designed and managed customized systems for global supply chains, including real time, accurate product costing, transportation control, product control and inventory management, multiple EDI applications, highly integrated accounting with operations, and issues like pricing, promotions, marketing, advertising and commissions.

•Successfully implemented foreign exchange control, logistic and booking system for Honda Trading America, completed this project efficiently and promptly, with excellent quality.

•Designed and developed a supply chain system for JF Braun & Sons, Inc. Deployed in 7 months, a record keeper for the company.

•Implemented full financial functions including AR, AP, Claims, all with G/L account posting and validation for Shinsho American Corporation.

•Lead the migration of the price management components into the Uniface application bringing fast track of order pricing and control.

•Took part in enhancement and maintenance of Uniface's Integrated Design Facility.

•Setup and managed Compuware License Manager (DLM)

Vitamins Inc., Michigan City, IN USA 1995-1998

Process Engineer

•Managed project funding including full cost estimates/analysis. Supervised a maintenance team and made PM schedule. Analysed/Solved equipment failures and production problems.

•Programmed simulation software using Java in the Windows environment.

•Improved the production process, yielding 15% more product.

EDUCATION

Brock University

-B.Sc. Computer Science 2000

University of Alabama

-M.Sc. Chemical Engineering 1995

SKILLS

10+ years in Uniface programming, JAVA, Oracle DBA, C/C++, Citrix.

10+ years of solutions architect and systems analysis experience with a geographically distributed e-commerce company.

10+ years in supply chains and international procurement and distribution.

10+ years in inventory control and warehouse management systems.

Database design and analysis

Strong understanding of all business and IT aspects of e-commerce and in particular online payments processing.

Significant exposure to cross functional business analysis across diverse business units such as operations, customer support, security, finance, marketing, advertising.

REFERENCES

http://ca.linkedin.com/pub/chong-zhang/65/b3a/571/

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