Continued

BOBBY CLAY

acq2wu@r.postjobfree.com 619-***-****

AREAS OF EXPERTISE

Typing Speed 50 WPM

Organization/Multi-tasking

Customer Service and Technical Support

Inbound/Outbound Call Center

Administrative and office support, reception

Ability to train, motivate and supervise others

FDARegulations and Compliance

SAP Business One experience

Microsoft Office (Word, Excel, PowerPoint)

Marketing

Internet, Email and Chat support

Social Media (Twitter, Facebook, Instagram)

Fast-paced, customer-driven environments

Time-sensitive issue resolution

PROFESSIONAL EXPERIENCE

RISEN PHOENIX PRODUCTIONS, LLC San Diego, California 02/2014 - PRESENT Marketing Assistant and Technical Administrator

§ Provided technical support and administrative assistance to owner and president.

§ Analyzed and summarized the sales of products, and created analytical trending reports.

§ Responsible for all travel and meeting arrangements, including car and hotel reservations.

§ Managed budget and expense reports, maintained vendor relationships.

§ Researched customer leads and managed web site contacts using SalesForce and SAP.

§ Updated and maintained website, Facebook, Twitter, Instagram and Tumblr accounts,

§ Evaluated website traffic reports and developed SEO tags and keywords

§ Distributed promotional materials and generated leads at local events and concerts.

§ Responsible for all office purchasing, maintaining cell phone accounts, copiers and printers.

§ Assisted withminor IT functions and problemsolving of website issues. MASTBIOSURGERY San Diego, California 08/2007 02/2014 Customer Ser vice Super visor AND MARKETING ASSISTANT

§ Recognized as a leader, mentor and team coach.

§ Processed incoming orders, to include shipping fulfillment.

§ Handled all customer service escalations.

§ Supervised three Customer Service Representatives.

§ Packaged International orders, completing customs documents and commercial invoices. BOBBY CLAY Page 2

§ Prepared and mailed daily A/R invoices and collected on past due accounts.

§ Developed Customer Service training manual and training program.

§ Reconciled distributors' inventory to ensure accountability and traceability.

§ Supported marketing department with trade showcoordination and attendance.

§ Designed sales and marketing materials, sales aids, and product presentations.

§ Issued RMA's as needed to facilitate return of field inventory and product recalls.

§ Created reports in Microsoft Excel, utilizing Pivot Tables, Charts, Graphs, and Formulas.

§ Prepared, reviewed and distributed daily sales reports to sales managers and distributors.

§ Conducted weekly meetings with staff to review sales and peformance goals. RYAN S PET SUPPLIES Phoenix, Arizona 04/2006 to 06/2007 Billing Associate and Customer Ser vice Rep.

§ Prepared and processed sales invoices, credit card payments, and billing issues.

§ Contacted customers to obtain and verify payment information.

§ Advised custoimers of product availability and order status.

§ Trained new staff on customer service and billing processes.

§ Helped with development and distribution of training documents and support materials.

§ Obtained freight quotations and UPS and FedEx shipping rates.

§ Authorized CODshipments, received cash and check payments.

§ Collected payments from customers with past due accounts.

§ Recognized as a team leader and motivator.

DEFENSIVEDRIVING.COM HOUSTON, TX 03/2004 to 04/2006 Customer Ser vice and Suppor t Representative

§ Provided support to students taking online/video defensive driving course.

§ Handled 60-80 calls per day.

§ Researched and resolved customers technical and login issues.

§ Performed billing maintenance and responded to cancellation requests and disputes.

§ Prepared office documents, training materials and provided essential office support.

§ Processed, verified, printed and mailed course completion certificates.

§ Conducted NewHireorientation and side-by-side training.

§ Achieved top ranking for call performance (efficiency and effectiveness). STORERUNNER NETWORK San Diego, CA 07/1999 to 03/2004 Customer Care Coordinator

§ Provided customer service via inbound telephone calls and emails.

§ Assistedmanagers with monitoring, coaching and training.

§ Created Customer Care FAQ s and Customer Care training guides.

§ Handled escalated calls and inquiries.

§ Consistently met performance goals and sales quotas.

§ Presented benefits program to members and facilitated employee meetings. EDUCATION

Continued

§ Bachelor of Science in Business,Marketing, 2012

University of Phoenix, San Diego, CA

§ Associate of Arts in Business, Communicat ions, 2010 Axia College of the University of Phoenix, Phoenix AZ

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