Leday J. Hayden

*** **** ****** ****** ****

Richmond, Va 23228

804-***-****

Email:acq2pa@r.postjobfree.com

Objective: To Develop High quality Service Skills that would be beneficial years from now to help me pursue a degree in accounting. I’m currently seeking a Customer Service position that strive myself to accomplish major goals that are challenging as well as rewarding.

Skill Set:

•Ability to perform effectively and prompt in a constant changing environment.

•Proficient in Microsoft Word, Excel, spreadsheet, and Outlook

•Adept In customer Service policies and procedures

•Communicate using professional and courteous language with first class etiquette.

•Competent and efficiently productive working independently and with teams.

•Uses good listening skills, probing questions to determine root cause of the concern, and paraphrasing to check for understanding.

•Ability to read, comprehend and carry out simple instructions, short correspondence, and memos furnished in written, oral, diagram, or schedule form

•Ability to effectively present information in one-on-one and small group situations to clients, customers, and other employees of the organization

Experience:

Halligans Bar N Grill Aug. 2013 –March 2014

Customer Service representative

•Provide the highest quality of service to our customers

•Assured Cleanliness of the complete store

•Preparation of foods for the following day

•Maintain respectable communication skills with customers as well as employees

•All prepared Foods are to be set With Day Dots

•Make table is to be flipped and clean at Close

•Recognize and adhere to all sanitation, safety, and security policies and procedures to provide a safe environment for all.

•Clean, slice and prepare produce to meet business demand.

•Temper and label products with discard date as directed.

•Set and communicate production levels of all products to meet business demand without over producing.

•Monitor holding times of products and discard expired products.

•Clean, organize, and restock all stations.

•Clean utensils, equipment, walls and floors.

•Maintain a cooperative, harmonious working relationship with management and fellow team members.

•Ensure personal appearance meets company standard and displays professionalism at all times

S &S Electrical

Electrical Helper: June. 2015- Aug 2015

•Make sure supervisor has all tools and equipment.

•Cut in Recepticals and fans boxes to the main panel box.

•Make sure measurements are correct for the workers can put up the drywall.

T- mobile : Customer Service Representative Oct. 2012 - Mar. 2013

• Provide the highest quality of service to our customers

• Responsible for taking all in bound calls directed to me

• Sending out information packets to beneficiaries for phone plans

• providing information on prices if the beneficiaries chose to go with our plan

Panera Bread Nov. 2009 – Oct. 2012

Customer Service representative

• Provide the highest quality of service to our customers

• Assured Cleanliness of the complete store

• Preparation of foods for the following day

• Maintain respectable communication skills with customers as well as employees

Education: Lloyd C Bird High School - Chesterfield, Va Graduated 2011 with a standard Diploma

ITT Technical Institute

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