Mark D. Petti

***** ******* **** #*** ****** City, Ca 91604 330-***-**** acq2om@r.postjobfree.com

General / Operations Manager – Sales / Office Leadership

Results-driven and resourceful professional with exemplary qualifications and experience to lead and manage day-to-day sales operations, plan and execute strategic sales, business development, and account management initiatives, and recruit, develop, and motivate sales teams in competitive markets to drive revenue growth. Eager to contribute diverse talents toward collaborating with a growth-oriented organization to achieve aggressive sales goals and to deliver business improvements. Utilize well developed interpersonal and communication skills to establish positive working relationships and consensus with peers, staff, customers, and all levels of management.

Currently Employed as a Sales Manager for a Solar Company in Downtown San Diego.

Summary of Qualifications

High-energy and accountable individual who excels in challenging, demanding, and competitive environments recognized for high ethical standards, problem solving, troubleshooting, integrity, and professionalism.

Execute effective sales, marketing, and account management strategies/plans, deliver professional sales and training presentations, and use various methods/techniques to develop, retain, and support customer-base.

Seasoned leadership skills to clearly and effectively align strategy with business operations, manage large and multi-faceted projects, initiate change, and improve processes to enhance performance and bottom-line results.

Areas of Strength

Sales and Business Development Recruiting/Training/Management Accelerating Revenues/Profits

Project Management/Facilitation Allocating/Managing Resources Building Rapport/Relationships

P&L/Budgets/Financial Oversight Operations/Process Improvement Prioritize and Manage Workflow

Leadership/Mentoring/Coaching Market Penetration/Sales Growth Analyzing/Resolving Problems

ESTIMATING AND JOB COSTING

Professional Experience

Sales Operations, Solar Alliance of America 2014 – 2015 Present

Maintain full responsibility for driving and delivering a high level of customer satisfaction, revenue growth, and productivity by providing day-to-day operational oversight. Oversee and manage functions involving sales and marketing, customer service, contracts, scheduling and logistics, procurement, and sales training and leadership.

Leverage excellent planning, coordination, and organization skills to oversee a diversity of activities as well as provide recommendations to improve productivity, quality, and efficiency of business and sales operations.

Reinforce company strategy by clearly communicating overall vision and mission to the sales team and support staff and by establishing and monitoring aggressive business objectives, goals, and performance measures.

Collaborate with executive team and staff to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate aggressive sales, revenue, and profit objectives.

Prioritize, delegate, and manage human and physical resources, identify, track, and monitor employee morale and skills, establish and assess objectives, and provide regular employee feedback, coaching, and training.

Contribute to sales strategies and operational success by evaluating results, improving systems/techniques, analyzing and responding to feedback, and by developing in-depth knowledge of the competitive landscape.

Lead in a manner that inspires confidence, fosters performance excellence, and generates energy and personal commitment among team members to the company's overall objective, core values, and business strategies.

Ensure the complete development, training, and management of sales representatives and staff, recruit and hire new sales team members, and oversee the establishment and achievement of individual performance goals.

Professional Experience (Continued)

Sales Manager, Dun Rite Construction, CLEVELAND, OH 2007 – 2014

Held accountable for displaying a high degree of initiative, relationship building skills, and market and industry knowledge to implement sales strategies and act as an assistant superintendant. Applied well developed skills to generate new business and drive sales growth, negotiate subcontractor agreements, and support operational goals.

Exhibited a strong aptitude for identifying customer requirements and selling points, providing expert advice, meeting individualized client needs, and utilizing effective selling techniques to increase productivity.

Managed all phases of the sales development lifecycle including prospecting (networking, cold-calling, and referrals), approaching and presenting solutions, closing sales, and performing post-sale follow-up tasks.

Proactively developed and managed accounts with the goal of maximizing all opportunities to grow existing customer base, increase new/repeat business, and to improve customer satisfaction, retention, and loyalty.

Cultivated a reputation for successfully driving sales and account growth, closing new business in a competitive marketplace, and for maximizing profitability and increasing revenue in line with company sales objectives.

Expertly assisted customers with the resolution of issues/questions in a timely manner with the goal of adhering to all customer service standards and delivering complete satisfaction throughout the entire sales process.

Upheld a positive image of the company while actively contributing to customer service objectives and quality standards by evaluating results, identifying needs, and analyzing and responding to customer feedback.

Vice President of Sales and Marketing, Titles Etc., Inc., Cleveland, OH 2000 – 2007

Achieved highly aggressive sales objectives/goals through the effective hiring, training, and leadership of sales and marketing staff, executing innovative strategies to market products and services throughout the region, and by actively supporting expansion of the business from 3 employees to over 20 employees and subcontractors.

Analyzed key performance indicators, monthly activity reports, and financial statements to assess progress in the achievement of operational goals and revised objectives in accordance with current business conditions.

Managed all staffing requirements including recruitment, hiring, training, evaluating, conflict resolution, and terminations. Implemented performance incentives and expectations and conducted team building meetings.

Produced timely and accurate reporting and analysis of sales operations activities and account management strategies while also serving as the go-to person for product, customer, demographic, and market knowledge.

Established credibility as an effective developer of solutions to day-to-day business challenges and employee training issues as well as for being an agent for change to attain goals and improve performance metrics.

Partnered and worked with sales team to ensure performance met or exceeded expectations and continuously developed and maintained detailed knowledge of market trends, competitive landscape, and customers.

Supported company success and revenue growth by inspiring, training, and motivating sales team, resolving problems/issues, and by promoting an environment that consistently achieved/exceeded sales expectations.

Additional Experience:

Executive Operations Manager, Prospect Title Insurance Agency, Inc., Cleveland, OH (1996 – 2000)

Education

Business Administration College Coursework, Cuyahoga Community College, Parma Heights, OH

AKRON University, Akron OH

Computer Skills:

Microsoft Office Suite, Sales CRMs, Salesgenie, AccuLynx, Pictometry, and Sales Reports/Forecasts/Analysis

Contact this candidate