MALLORY R. DEKOVESSEY

Brick, NJ 201-***-**** acq2o7@r.postjobfree.com

Driven and energetic professional services administrator with strong background in client-oriented industries. Organized, focused, and diligent employee with a proven track record of discretion and reliability. Effective communicator, relationship builder, and creative thinker. Excels in both team and self-directed environments to exceed expectations.

WORK EXPERIENCE

Yorktel Eatontown, NJ

Video Conference Coordinator June 2013 – Present

Schedule and support video conferences for more than 15 Fortune 500 companies

Administer clear application instructions to international clients many of whom have English as their second language

Efficiently and professionally respond to troubleshooting and implementation requests

Handle confidential client information

Ran and organized the overnight shift as the only Tier 1 employee in Managed Services

Maintained customer satisfaction through seamless coordinating with coworkers across the other shifts

Successfully transitioned to day shift with more responsibility, such as renewals for specific clients

Thoroughly trained all new hires on US, APAC and EMEA shifts

Work Out World Wall, NJ

Certified Personal Trainer and Sales Associate May 2012 – Dec 2013

Sales/Personal Trainer

Recognized as top-5 Sales Trainer in the Company and as top-3 Personal Trainer at the Wall location

Increased sales by 60% within the first 4 months of hire

Built client base of over 20 clients within first month, 100 clients within three months and continued to achieve management sales goals

Created personalized fitness plans for clients and built long-standing customer relationships

Hollywood Tans Central NJ Locations

Regional Manager Aug 2005 - Jan 2013

Human Resources, Marketing & Sales

Enhanced company revenue through innovative management and marketing techniques including ads, websites, posters, and coupons

Built and motivated dynamic teams

Managed 30 employees across three different salon locations in Brick, Hoboken, and Middletown, NJ.

Conducted sales training, organized inventory, created employee schedules, and processed product orders for all three locations

The Mill Spring Lake Heights, NJ

Event Manager Aug 2011 - May 2012

Managed schedules for catering, weddings, and other private parties

Led marketing efforts by creating and implementing special events and managing charitable donations

Edited communications, menus, and event schedules for accuracy, spelling, and grammatical errors

EDUCATION

Kean University Union, NJ

Bachelor of Science in Management – 3.4 GPA Aug 2005 - Dec 2009

ADDITIONAL

Weichert Real Estate School Brick, NJ

Real Estate License of New Jersey August 2009

Personal Training Certifications

CPR/AED April 2011/June 2014

Smart Fitness Personal Trainer May 2012

TRX (Suspension Training) August 2012

TECHNICAL SKILLS & PROFICIENCIES

Microsoft Office - Outlook, Word, Excel, PowerPoint

Greenshot and TMS Advanced Graphics Control

myVRM Scheduling and Workflow Automation Software, Codian, and Cisco Telepresence Server

Contact this candidate