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Customer Service Manager

Location:
Reston, VA
Posted:
August 03, 2015

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Resume:

ANEES MIKHAIEL

***** ****** ***** *****, *********, VA 20151

Phone: 703-***-****, Email: acq2nv@r.postjobfree.com

INFORMATION TECHNOLOGY (IT) PROFESSIONAL

Objective-oriented individual with 10+ years of experience in technical, operational and administrative positions. Demonstrated history of success in working with diverse customers in governmental, corporate, and healthcare organizations. Considerable experience and familiarity with electrical engineering and networking disciplines, which is complemented by accounting and finance experience.

Technical Skills:

Microsoft (MS) Office, MS Windows Operating Systems (OS), ALIS (CICS), FAMIS, BPOL, A+, Lawson, Lotus 1-2-3, DMV, CentOS, OpenMSN, Webadmin, MediaShout,

Areas of Expertise:

Desktop Support

AudioVisual

Network Cabling

Customer Service

Leadership/Supervision

Resource Management

Training & Development

Efficiency Improvements

Accounts Payable (AP)

Budget Administration

Documentation

EDUCATION

BS, Business Administration, University of Cairo, Egypt, 1987

Graduate Coursework (30 hours), Networking, Strayer University, Arlington, VA 2002

Two years of coursework at the Wireless and Electronics Institute, Cairo, Egypt, 1990

PROFESSIONAL EXPERIENCE

2006 – 2008 : St. Mark Coptic Orthodox Church & Little Flock Christian School

Computer Technician/Desktop Support

Technology/AudioVisual Specialist

Managed the technical and administrative needs of 40 faculty/staff members and supported students with daily tasks in Windows Servers and Linux Servers environment. Resposibilities included:

Supports organizational values including ethical conduct and high integrity in all actions.

Responding to calls from user to identify and resolve hardware, software, communications and networking problems related to end-user computing applications.

Configured computer hardware and software for school classes.

Insured that proper security policies and features were implemented for various system users.

Managed all system elements which included troubleshooting problems; installing, configuring and testing new and updated releases of software capabilities and computing equipment.

Performed upgrades to PC hardware, including installing CPUs, I/O NIC cards, hard disks, ribbon cable, hard drive, RAM, memory chips, CD-ROM, and software applications.

Instalation and configuration management of various network elements.

Maintained the Backup system and Security cameras server and DVR.

Provided LAN and Server maintenance as well as desktop support

Installaion of new hardware elemenets including CAT5 cables in offices, routers and wireless access points.

Maintained Computer/telephone/Audiovisual equipment and software inventory.

Managed Audiovisual for services such as live streaming, and classroom projection.

2004 – 2006: EG&G TECHNICAL SERVICES, Manassas, VA

Finance Clerk II

Performed diverse accounting and financial roles, which included:

Coding and paying invoices from purchase orders.

Maintained cost record for the government-seized properties.

Reviewed source documents/invoices and reports;

Input s collections, audits documentation, posts revenue and sold dispositions.

Submitted notification reports to warehouses and track receipt of documentation.

Input claims and delivery of documentation/reports in a clear and concise manner.

Performed costs analysis calculations, edits and reconciliation’s of expenses and revenues, claims, refunds, and direct expenses.

Used Government mainframe system and internally approved automated data processing programs to perform assigned duties.

2002 – 2004: INOVA HEALTH SYSTEM, Falls Church, VA

Accounts Payable (AP) Processor

Participated within a team in processing an average daily volume of $200,000 in invoices for 13 INOVA locations.

Prepared interface files for payments by check and electronic funds transfer (EFT).

Administered payroll-related activities including reimbursements for permanent and temporary employees.

Reconciled corporate credit card statements for accounts held by each INOVA manager and approved payments in accordance with each department’s policies.

Maintained relationships with six vendors providing diverse products and services, which included whole health insurance, medical and facility supplies, and records storage.

Ensured timely reimbursement of business expenses in accordance with departmental and organizational policies and guidelines.

1997 – 2002: FAIRFAX COUNTY GOVERNMENT, Fairfax, VA

Administrative Assistant III, Department of Tax Administration (DTA)

Performed diverse accounting and administrative roles, which included maintaining financial records and files for personal property, business, and real estate taxes related to individual and business accounts.

Received and verified the accuracy of tax payments and entered information in the DTA database.

Processed petty cash expenditures, issued cash refunds, received deposits, and ensured safekeeping of funds for multiple DTA agencies.

Provided in-person and telephone assistance in resolving tax payers’ issues.

Performed collections activities in order to eliminate delinquent accounts.

Served as an IT support person, providing set up and troubleshooting assistance for a 120 member staff.

Trained multiple new hires, several of whom have advanced successfully to supervisory positions.

Developed a strong working knowledge of the Virginia Tax Code and Fairfax County Tax Codes and Ordinances.

Managed activities including cashiering, making bank deposits, and performing daily reconciliations.

1996 – 1997: CRESTAR BANK, Springfield, VA

Teller

Performed daily financial operations including customer withdrawals, check cashing, deposits, and travelers and cashier check issuance.

Monitored daily transactions averaging $30.000.

Maintained multiple accounting ledgers, statements, and journals and prepared financial statements and reports.

1994 – 1996: BOSTON MARKET COMPANY, Burke, VA

Assistant Manager

Managed a staff of 15 to 20 employees, providing comprehensive training and ensuring achievement of corporate goals. Promoted following initial training to mange a high volume store generating $1+ million in annual sales.

Managed budget formulation and execution and maintained records of expenditures.

Coordinated monthly activity report preparation and developed profit and loss (P&L) reports.

Scheduled employees’ work hours and provided ongoing training and development.

Managed cash flow, made bank deposits, and managed inventory acquisition and maintenance.

Achieved optimal organizational effectiveness by reducing labor while increasing efficiency.

OTHER EXPERIENCES AND SKILLS:

Seven years of experience in positions held abroad performing cost accounting for a construction firm, financial accounting for an investment brokerage.

Fluent in Arabic language.

Producers Workshop at Fairfax Public Access

Production Assistant class at Fairfax Public Access

Training at LOGOS Christian TV Channel

REFERENCES:

Will be provided upon request.



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