Devin M. Rumer ***** Magnolia Blvd. apt **

Valley Village, CA 91607

419-***-****

acq2n7@r.postjobfree.com

Education

The Ohio State University August 02

BA Psychology

Defense Language Institute, Foreign Language Center July 98

Presidio of Monterey, CA

Intermediate training in Spanish Linguistics

Work Experience _

Healthnet, Woodland Hills, CA short-term contract June 2014-Sep2014

Helpdesk

Level 3 helpdesk, included utilizing ticketing systems to mitigate issues. Windows 7/8. Upgrades, printer issues. 3000+ users local and remote. Active Directory

Igmas Technologies, Woodland Hills, CA May2013 – May2014

Helpdesk Technician/ System administrator

Remote server administration serving primarily hotel chains throughout the US including Hyatt, JDV/Commune and Highgate. Mitigated issues with Opera, Exchange, Google Apps, various 3rd party email account. Resolution of PMS and POS systems (Micros, Timelox, Opera). 400+ properties.

Proactive Communications Inc., Afghanistan

VSAT Engineer, Communications Department Head April 11 – January 12

Worked in Afghanistan as a Satellite Engineer and Helpdesk Technician. Duties included configuring, deploying and fixing equipment; HP laptops, network printers, Motorola radios, Cisco switches and routers and all related satellite hardware. Worked directly with civilian and military personal in austere conditions developing LAN management and configurations. Civilian personal upwards of 180 and military of 300+. Secondary duties to include consultation to military communications, AFN (armed forces network), cabling of all network connections and 24 hours communication capabilities.

Installation of 1.4 -3.8 meter satellite dishes

K-u and C band (BUC’s and LNB’s)

Certificate of Appreciation – US ARMY

CISCO routers/switches/phones

Self-Employed Los Angeles, CA October09 – February 10

Computer Consultant

Repair, upgrades and consulting, configured wireless connections and security.

CBS /SHOWTIME Los Angeles, CA February 08 – October 09

Helpdesk/ System Administrator

Worked directly supporting Executives (Radford & Studio City locations)Remote access to correct errors, install software and fix general issues. Ghost imaging pc’s for deployment. Hardware/software upgrades and updates. MAC, Windows XP, Vista, MS applications, third party software applications. Pc backup and imaging via Symantec. Multiple locations, approximately 3000 users. ITIL Certified.

Medimmune Wash. D.C. May 06 – February 07

Helpdesk Technician/System Administrator

Remote access to correct errors, install software and fix general issues. When remote access was unavailable, personal visits were scheduled. Blackberry setup, Macintosh, Windows XP, Vista, MS applications, third party software applications. Approximately 3000 users in different locations.

Alliance Computer Services Lima, OH May 05 – February 06

Network Specialist

Operating System repair, wireless networking and security were the main services provided for local businesses and private individuals. System and application training were also taught on a group and individual level. Website design and maintenance was a secondary but needed service.

Siemens Orlando, FL September 04 – May 05

Helpdesk Technician/ ID Coordinator

As the primary ID coordinator for SAP, duties required me to communicate effectively with technical and nontechnical personnel in the US as well as India and Germany. This ensures users would be able to access multiple system applications securely and efficiently troubleshooting of laptops and desktop computers and daily server tape backups. Networking and installation and upgrades to servers were required on a weekly and monthly basis.

Hewlett Packard, Orlando, FL July 04- September 04

Computer Technician

Install new computers into various Schools in the Orlando area and cleared data from older pc’s. Systems required profile migration to ensure data remained intact. New computers were networked and tested for reliability in the pre-existing mainframe.

The Ohio State University, Lima, OH August 03- March 04

Network Administrator/System Specialist

Employed by the Ohio State University Technology Services Department to increase network security on the server and at individual workstations due to increasing security needs. Specialized in integrating MAC’s into a windows environment.

Implemented network-wide scans to detect and repair infected systems

Created user friendly software manuals

Trained staff and faculty members on recent software and hardware.

The Ohio State University, Lima, OH December 01 – January 03

Computer Technician

Experience includes, troubleshooting hardware and software problems, networking, and maintaining both PC (Win 95, 98, Me, 2000, XP) and Macintosh Systems (OS 8.2 – OS 10.3). Duties required a working knowledge and expertise of Microsoft Word, Excel, PowerPoint, Entourage, Outlook, MS operating systems, Eudora, McAfee, Norton, and various other software packages. Taught specific Macintosh and PC applications to faculty for use in classrooms to increase and facilitate student/teacher relations and interaction.

Setup, operated, and maintained audio-visual equipment during national and local conferences in both university and business settings.

Supervisor: Jerry Haudenschield 419-***-****

United States Marine Corps June 97 – February 99

Cryptologic Linguist, Signals Intelligence

Linguistics required conversational and writing skills in designated language (Spanish). I was entrusted with responsibility and leadership due to meritorious increase in rank. Trained and familiar with joint service training including the Army, Navy, Air Force, and Marine Corps, as well as FBI and U.S. State Department foreign service personnel. Trained in physical security procedures, combat tactics as well as individual and crew served weapons and small arms.

Top Secret Clearance

Honorable Discharge

Represented the United States Marine Corps during annual multi-cultural day.

Supervisor: Gunnery Sergeant Michael Thomas 831-***-****

Computer skills:

Operating Systems: Windows 3.1, 95, 98/Me, 2000, XP, VISTA, 7/8

Windows 2000 Server, 2003 Server

Macintosh 8.2 – 9.2, OSX-10.3

UNIX/Linux

Software: MS Office 97, 2000, 2003, XP, 2007 and 2010/11 (PC and Mac)

Norton Utilities (PC and Mac)

McAfee, Norton, Microtrend

Adobe

Exchange

Active Directory

BES (Blackberry Enterprise)

Opera PMS

Micros POS

Active Directory

Hardware: Cisco Switches

Cisco Routers (Direct X and Comtech)

Cisco Canopy, Air Bridges

Riverbed, Fortigate

Blackberry, various models, setup (BEZ, install, etc)

Network Printers: Epson (Inkjet), Hewlett Packard (Inkjet and LaserJet) Xerox

Networking: Cat 5/6 Networking via routers and repeater hubs

Network Wiring (Cutting and splicing)

10/100/1000mbps Routers, Hubs, and Switches, Wireless

Certification ITIL

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