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Manager Customer Service

Location:
United States
Posted:
August 03, 2015

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Resume:

Thomas Wester

**** ********** **

Gainesville, FL

Phone: 703-***-****

Cell: 352-***-****

acq2k3@r.postjobfree.com

Summary

Result oriented store manager offering a comprehensive management background, including 22 years as a store manager, 35 years in the grocery retail field. Areas of expertise include shrink, customer service, business management and building ID sales. Highlights

• Forecasting

• Performance tracking and evaluation

• Decisive leader

• P&L management

• Team building

• Natural leader

• Business management Employee

engagement

• Exceptional time management skills

• Strong public speaker

• Project analysis

• Leadership mentoring

• High volume manager

• Managed of 320 employees

• Shrink professional

• Trouble shooter

• Merchandiser

• grocery buyer

• P&L Analysis

Accomplishments

• Increased year-over-year sales by 15 % in 2009,2010

• Store manager of the year 2001,2005,2011

• Managed beach/ski resort stores high volume

• Awards for highest percent of increased ID sales

• Awards for outstanding store conditions

• 1st in the division for shrink and gross profit results 2011

• Numerous service Awards

Experience

Safeway

Store Manager

George Town Washington DC

High volume market

Over all store responsibilities

Managing shrink and profit results

Managing a staff of 12 managers and 320

employees

Recruited and hired staff as needed

Managed 5 other markets as a store manager

Managed stores in Colorado, Virginia

October 2010-

2014

Kroger

Store Manager

March 2008 to September 2010

Managed stores in Tenn, Colorado,

Managed a Market Place Store

Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis.

Compiled and synthesized relevant business data such as financials, performance. Sweetbay/Kash- n- Karry

Store Manager

Merchand i ser

Tampa, FL

January 2000 to May 2008

Managed the day-to-day tactical and long-term strategic activities within the business. Capitalized on industry changes to maximize company revenue.

Identified key growth opportunities for the business.

Managed the day-to-day tactical and long-term strategic activities within the business. Managed 13 stores as a district merchandiser

Managed 3 different markets as a store manager

Publix

Ast Store manager

Tampa, FL

High volume market

Cross trained in all departments

Customer service

December 1989 to February 1998

Education

Land O Lakes High

school High School

Diploma

Land O Lakes fl, Pasco

HCC community collage



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