Lan P. Nguyen

Philadelphia PA ***** acq2jz@r.postjobfree.com

Summary of Qualifications

Highly motivated, creative professional with proven success in process improvement projects through implementation of lean six sigma methods. Received training in leadership role with CEO and CMO at Jeanes Hospital of Temple University Health System (TUHS). Possess excellent management, collaboration and public relations skills in diverse areas of business arena. Quick learner, capable of understanding organization goals, builds and lead teams to contribute immediately to organizational/financial goals and objectives. Seeking a challenging management position with a focus on finance and process improvement in the healthcare or related industry.

Professional Experience

Administrative Resident, Jeanes Hospital 05/2014 - present (TEMPLE UNIVERSITY HEALTH SYSTEM)

Responsible for process improvement projects based on Lean Six Sigma methodology in Radiology, Cardiology and Emergency Departments. Evaluated revenue, reimbursement and proposed staffing models, workflow and business opportunities for each department.

Team leader for five CATH laboratory technologists charged with resolving poor inventory management to reduce inventory loss. I designed a new inventory system using 5S and DMAIC models of Lean methodology; proposed and obtained approval from CEO for a new inventory coordinator position, with projected savings of $100,000 in inventory expenses.

Project leader for identifying new business opportunities for Radiology department to increase the revenue and improve the workflow efficiency. I coordinated a ten-member team consisting of six MRI and CT technologists, two managers and two directors from Radiology department. I performed value stream mapping and used fish bone diagram of Lean methodology to analyze the workflow. I also applied financial modeling to analyze the staffing costs in parallel with inpatient and outpatient volumes for MRI and CT laboratory services. I proposed a business plan to the senior leadership team and obtained approval for hiring additional four technologists to extend MRI services during weekend periods to meet outpatients’ needs with estimated monthly revenue increase of $50,000.

As head of a process improvement project with Emergency Department staff, including physicians and in-charge nurses, I mapped out the ED throughput process and identified the root cause for delay in transporting patients from ER to the nursing units. Delay in delivering patients’ reports and transportation time were impacting the ED throughput. I applied value-mapping process, DMAIC model, Spaghetti diagram of Lean methodology and intensive statistical analysis of the data extracted from Medhost, Bedready to clearly understand the ED throughput. Based on this analysis, I designed a Lean plan and presented to the senior leadership team to improve ED throughput. Implementation of this plan reduced patient transport time from one hour to thirty minutes.

Working closely with physicians’ practice managers on pre-certification protocols, I led strategic planning for Pre-Admission Testing (PAT) department to minimize the reimbursement loss. As a result, the PAT department’s loss was significantly reduced with monthly estimated gain of $100,000.

Utilizing financial modeling to understand Medicare, Medicaid reimbursement, I provided support to the decision making of senior leadership team, including CFO, in contracts negotiation with the payers.

Adjunct Instructor, TEMPLE UNIVERSITY 01/2013 – 01/2015

Trained more than 150 mathematics and science certified teachers serving Philadelphia and suburban areas.

Mentored undergraduates in Research Methods as part of their independent studies in experimental biology and chemistry.

Graduate Assistant, TEMPLE UNIVERSITY 09/2011 - 01/2013

Worked on three research projects in developing highly conducting materials, Multi-walled Carbon Nanotubes (MWCNTs), for applications in nanotechnology.

Won the best poster award at American Chemical Society (ACS) annual meeting in Philadelphia.

Trained undergraduates in conducting advanced scientific research focused on nanotechnology.

Accounting Manager, VIET KIEN THANH, Ltd. (Vietnam) 09/2000 – 01/2007

Audited and prepared financial statements, monthly tax reports to Tax Department of HoChiMinh city, Vietnam.

Managed the company assets of $2M.

Worked closely with sales and accounting department in sales forecasting and expense control.

Prepared budgets, financial analyses and presented to Board of Trustees.

Ensured overall operating accuracy with cash management in accordance with company guidelines.

Resolved pending complex financial issues with customers and oversee implementation of customer service initiative programs.

Performed revenue analysis in support of business growth and increase.

Audited annual reports prior the submission to Tax Department.

Education

TEMPLE UNIVERSITY

Master of Business Administration – Health Sector Management & Finance, MIS Awarded 05/2015

FOX SCHOOL OF BUSINESS

Master of Arts, Chemistry Awarded 01/2013

COLLEGE OF SCIENCE & TECHNOLOGY

Bachelor of Science, Chemistry Awarded 05/2011

COLLEGE OF SCIENCE & TECHNOLOGY

Recipient, W.W. Smith Fellowship for Academic Achievement, 2010

Summer Undergraduate Research Fellowship, 2009

Recipient, Best Poster Award, American Chemical Society Annual Meeting, 2007

Bachelor of Secondary Education Awarded 05/2000

COLLEGE OF EDUCATION, Ho Chi Minh City, Vietnam

Recipient, Best Teacher Award & Merit Scholarship, 2000

Accounting Certificate Awarded 05/2000

HoChiMinh city School of Business, HoChiMinh city, Vietnam

Technical Skills and Certifications

Lean Six Sigma Master Black Belt Certified Awarded 07/2014

(IASSC Accreditation Number: 01-1041)

Working towards obtaining IMA’s Certified Management Accountant (CMA).

Generated financial models and templates utilizing Excel spreadsheet, including Pivot Tables, Vlookups and Macros.

Bloomberg Essentials Certified in Equity and financial modeling.

Experienced with waterfall and Agile Project Planning.

Designed and implemented relational databases utilizing MS Access, Excel, SQL.

Experienced with Visio (wireframes and workflows), Medhost, Bedready and Soarian.

Prepared presentations utilizing PowerPoint and other Microsoft Office Applications.

Obtained basic knowledge in programming languages: Javascript.

Other languages: Vietnamese (native), French (basic).

Volunteer Experience

Science judge at Philadelphia Science Festivals and public schools’ science events.

Consultant for non-profit start-up organizations at Fox School of Business.

Volunteers at Jeanes hospital – patients’ buddies.

Teaching assistant at “Girls Who Code” program at Temple University.

Science Instructor at ExxonMobil Bernard Harris Science Summer Camp.

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