Safdar Zaman - http://ae.linkedin.com/in/safdarzaman Voice : 971*********

Gardens, Building 74, Dubai, UAE Email: acq2in@r.postjobfree.com

OBJECTIVES

Looking for a challenging & multi-tasks oriented position, which provides the opportunities to fully utilize my skills and abilities

Professional Experience

Company: Nakheel PJSC (Real-Estate, Leasing, Hotel and Leisure Industry)

Role: Head IT Strategy, Security, Risk and Governance

Duration: August 08 - To date

Created and implemented five year IT Strategy which realized the projected ROI and innovation, the strategy reduced the IT Budget expenditure by 53.3% over four years and enhanced the business revenue by 25%.

Implemented PMO office methodologies, executed thirty five projects and realized the strategy objectives of business competitiveness, technology innovations, consolidations and overall reduction in OPEX by 35.4%

Implemented customized Security, Enterprise Architecture (TOGAF) and governance frameworks COBIT, ITIL, ISO27001, PCI, NIST, COSO, ISO 27001:2013,ISO 20000-1:2011, ISO22301 :2012 and PMI guidelines along with policies, processes, procedures and KPI(s). Due to above mentioned maturity, IT acted as an advisory and enabler for business. Achieved A+ rating on multiple Audits on aforementioned standards implementation

Rolled out and implemented IT Services SLAs with the business processes (BPM Governance) these SLA(s) resulted in the huge business services enhancements and services availability by 99.97%

Implemented contracts governance, executed more than forty five contracts these contracts were governed by milestones, KPIs, service points, liabilities and indemnity clauses

Implemented ERP and Applications data ownerships, accounts provisioning and de-provisioning processes, these processes ensured no accounts, Delegation of Authority and privileges creep

Optimized, Managed and negotiated master licensing agreements with Microsoft, HP, Oracle, ARC GIS, AVAYA, Infor EAM etc. through consolidations and cloud licensing model which reduced cost by $2m.

Projects Executed

Data Centre Upgrade with IT Virtualization Project converted more than 140 physical servers to ten virtual servers, used HP matrix and Hyper V

Corporate Services Migration : Set up of Microsoft infrastructure and services including Exchange, AD, Forefront, SCOM, SCCM, SCSM, DPM, FIM, ADRMS, Symantec and SharePoint, successful migration of more than 16 TB of exchange and archive data from the parent company

Infrastructure Security : Managed IT Security Project upgraded the procedures, processes and rolled out technologies including Riverbed, F5 load balancer, Juniper, Web sense, Iron port, SEIM solutions

Oracle Upgrade: Successful rollout of R12 Oracle project with Oracle EXADATA data base and sun servers, the upgrade project enhanced the oracle services and reduced the licenses and operational cost, closed worked with implementation partner, Oracle licensing and Oracle ACS teams from the solution architecture to rollout

Infor EAM, BI and GIS: Successful roll out of the Infor EAM FM and Aseet management solution, Qlik View BI and Arc GIS solutions across business units, controlled and managed the project right from proposals inception to services roll out

Managed the IT Governance and Data Governance project and successfully gained the ISO27001, COBIT, PMI, PCI, Lean Six Sigma and ITIL certifications post independent certification audits

Company: United Bank LTD (Multinational Bank)

Role: IT Program Manager

Duration: May 07 – July08

Key Projects and Activities

Call Center with banking CRM integration was implemented, the customers experience rating and the agents productivity was enhanced by 25% while operational business cost was reduced by more than 25%

Managed and rolled out cash deposit and SWIFT processing with automated reconciliation processing, the project enhanced transaction revenue by 35% and reduced services time by 36%

Directed and rolled out Bank debit card and Anti-Money Laundering program, this program added the debit card and AML services to portfolio with the loyalty programs and met the central bank compliance directive

Directed Auto Cheque Clearing project in the bank to meet the central bank directive, the project reduced the manual check clearing service time by 65% with automated daily cheques clearing on daily basis

Data Center revamp project with disaster recovery infrastructure which met and exceeded the RTO and RPO

Achieved A plus Audit rating on all IT banking Audits on PCI, ISO27001, ITIL and COBIT standards

Company: Abudhbai Company of Oil for Onshore Operations (Oil Industry)

Role: Project Manager

Duration: December 04-May 07

Key Projects and Activities

Implemented BPM structure and documented “as-is” business processes across core functions, drafted and automated the “to -be” processes which reduced the time to deliver the services on average by 45%.

Lead the project of E Drilling system, the project not only automated also reduced cost of extraction by 20%

Implemented the EPMS, project management methodology, the project standardized the project processes

implemented SLA (s) with business and vendors which availability, response and resolution time by 30% over two years

Lead the security project and implemented the data classification, data governance, data confidentiality and integrity controls, three factor authentications, IDS / IPS, VPN and VLANS and data access controls, these activities enhanced the ADCO audit rating from Major non-conformances to just advisory comments

Company: Auto Ltd. (Financial Industry)

Role: Senior System Analyst /Senior Consultant

Duration: Sep02-Dec04

Key Projects and Activities

Liaising extensively with clients. Analyzing clients’ existing systems. Translating client requirements into highly specified project briefs. Identifying options for potential solutions and assessing them for both technical and business suitability.

Assigned the tasks of conducting research, analysis and financial modeling for clients engagements

Developed and delivered presentations as well as deliverables for client engagements

Handled the tasks of providing support and training to a team of consultants

Monitored and supervised projects, and also recommended necessary changes

Handled the tasks of analyzing data and installing various products

Company: Netsol Ltd

Role: Software Engineer

Duration: Jan 00- Sep 02

Key Projects and Activities

Responsible for the programming of development and maintenance phase of the project.

Responsible for revision of codes, output and documentation.

Responsible for taking care of enhancement and fix the bugs reported by the users.

Review test plans for the efficiency and validity.

From design I worked development cycle of project until it reaches at its implementation cycle.

Responsible for the quality aspects in code development by my team and me

Responsible for the coding of the various project assigned to my team in programming language C, C++, JAVA,C#,VB.net,ASP and JSP

In projects many times I was responsible for the designing, developing and testing the whole project.

EDUCATION:

University of Engineering and Technology, Lahore, Pakistan

Bachelors of Electrical and Communication Engineering A Grade

CERTIFICATION:

PMI Certified Project Management and Program Management Professional - PMP, PGMP

Certified Lead Auditor for ISO 27001:2013,ISO 20000-1:2011, ISO22301 :2012

Certified in the Governance of Enterprise IT – CGEIT

Certified Information System Auditor – CISA

Certified Information Security Manager – CISM

ITIL Foundation – ITIL V2, V3

WORKSHOPS AND AWARDS

Recognized as expert in Big Data, PMO, Governance, Strategy, Audit, customers experience and Security at below events

http://www.dcdconverged.com/conferences/middle-east/speakers/safdar-zaman

http://www.itp.net/603219-acn-investigates-people-processes-trump-technology

http://www.bigdata-me.com/speakers.html#d903cb56-759e-27b8-7d13-554a21a04ce1

http://mena.cloudworldseries.com/speaker/safdar-zaman/

IT Virtualization project, Real Estate deployment Project and Business Enablement IT of the year projects

ADDITIONAL INFORMATION

Technologies Projects and Software:

HP Matrix and Virtualization Matrix Architecture and Operations with Hyper V

Microsoft SHAREPOINT, ADRMS, LYNC, SCOM, SCSM, FIM, SCCM, BI and ORCHESTRATOR implementations

Oracle ERP 11g and R12 systems and upgrades with HP and Oracle EXADATA infrastructure

Avaya Call Center, ARC GIS and INFOR EAM

Oracle BI solution and Qlikview, strategic BI reporting’s across forecasting trends

Symantec, CCTVs, Access Controls, Web Sense, DMZ, Iron Port, F5, Riverbed, Nessus, Metasploit, SEIM

Ms Word, Ms Excel, Ms Access, Ms PowerPoint, Ms Project, Visio, ARIS, Oracle BPA tool

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