SUMMARY

SAP AG certified solution consultant in SAP SD and SAP CRM modules.

PMP Trained with hands-on Project Management experience.

Proven business professional with more than 21 years of combined experience including more than 13 years in SAP CRM, OTC, MM, WM, GTS, CS, SOLMAN consulting and eight years Sales and Marketing

Successfully lead 6 end-to-end implementations in SAP OTC, CRM Sales Modules

Worked on SAP R/3 Versions 4.6B, 4.6C, 4.7, ECC 6.0 and CRM versions 5.0, CRM 2007 (6.0) and 7.0 with Ehp1

Extensive experience in Pricing and Routines,, ATP Check, Variant configuration, Logistics Execution, EDI/Idoc, Material Listing / Exclusions, Product Substitution, Credit Control, User Exits

SAP CRM/ ECC Integration, Sales Agreement & Contract, Business Partner, Product Master Data, Pricing, Credit Check, Release Order processing.

Knowledge of ABAP debugging, SQL Queries.

In-depth understanding of strategic, techno/functional challenges with expertise in managing business process development, configuration, client management and enterprise wide business transformation

Consulting experience include legacy system analysis, business blueprinting, gap analysis, system configuration, integration testing, user training, Post Go-Live support

Proven ability to work with senior level business managers and understand the key business drivers that impact their satisfaction

Resourceful, self-starter, and self-motivated with aptitude to self-train and adapt to new market trends, requirements, and idea.

EXPERIENCE

Organization

Designation

Duration

Delta Systems

SAP Consultant

11/2012 onwards

Deloitte Consulting

Sr Consultant

07/2010 to 09/2012

Accenture Services P. Ltd

Team Lead

10/2009 to 07/2010

Satyam Computer Services Ltd.

Project Lead

01/2005 to 10/2009

Hindustan Cables Ltd.

Deputy Manager/Core Team Member

07/1995 to 01/2005

Videocon International Ltd.

Sales Officer

07/1993 to 07/1995

PROFESSIONAL EXPERIENCE

Syncreon Inc, Auburn Hills, MI 09/2013 – 07/2015

OTC and PTP Solution Architect

Syncreon is a global contract logistics and supply chain management company that uses its asset-light business model to provide specialized transportation, inbound, outbound, and fulfillment logistics services. These services are fully integrated into their customers' supply chain and final end-client delivery.

Project: Europe Rollout

SAP reimplementation across Europe. The modules implemented were OTC, MM, FI, CO.

SME for OTC and MM Module

Requirement gathering, Blueprinting session

Designed OTC and MM process, Pricing for service Industry

Global Intercompany process setup, Integration with any 3rd party Freight forwarder

External system integration thru EDI/IDOC

PO approval workflow design and development

Account Determination, Output Forms, Intercompany Billing, Resource Related Billing

Rollout for Europe ( GB, HU, IE, DE)

ABAP debugging for production support tickets

Global Production Support.

Ikaria, Inc., Hampton, NJ 05/2013 – 09/2013

OTC+CRM SME

Project: Apex Implementation

Apex SAP implementation project in Ikaria is aimed at replacing legacy system. The modules being implemented are OTC, MM, PP, FI, CRM, PM, QM, and CS.

SME for OTC and CRM Module

Designed highly customized CRM IC to meet Ikaria specific requirement

Designed highly customized Pricing and Billing Process

CRM Service integration with OTC and CS

SAP CRM – CTI for call processing, montoiring and closing.

SAP CS – Call Management, Service notification, Service Order, Sales Order, Invoicing.

Design and Development of external interface with third-party system - Master Control for statutory reporting and quality control

Design and Development of Route planning and integration with Mobile Device (Mobitor) for Delivery Drivers

Bug and Gaps identification in the OTC and CRM processes that were designed by implementation partner

Conducted playback sessions and User trainings

SAP America - Support, Houston, TX 11/2012 – 05/2013

SAP OTC Pricing Lead

Project: HA2SA Remediation

SAP pricing remediation of Hierarchical access (HA) to Standard access (SA) as a result of court judgment.

HA2SA Pricing remediation for large SAP customers following SAP best practice

Engaging Global SAP customer about HA2SA discussion

Pricing Remediation Project planning for Global SAP customers across OTC, CRM and GTS module

Identification, analysis, and conversion of Hierarchical Access to Standard Access across module

Development of White list solution to overcome ‘99’ access limit

Implementation on custom notes for White list solution and ‘999’ access

Testing and Deployment of White list solution

Post remediation, Performance Verification of customer SAP System

HA compliance check after remediation/White list deployment

Final Sign off for HA Compliance

Univar, Seattle, WA 11/2011 – 11/2012

OTC Team Lead

Univar is a leading global chemical distributor. Univar Europe serves customers from all industries across the spectrum, from pharmaceutical and food right through to coatings and chemicals.

Project: SAP Roll Out

SAP ECC 6.0 roll out to various geographies with US template.

SAP ECC 6.0 system configuration to suit the different geographies in Europe

Rush Order, Cash Sales, Material Determination, Product Substitution, Delivery Scheduling, Billing, Intercompany process, Output determination, Text Determination, Account determination, Customer master and Partner determination

Configuration related to Route Determination, Shipment and Shipment Costing, ATP, Scheduling Agreement.

Work allocation and coordination with offshore team

Pricing configuration and VOFM Routine development, Integration with any 3rd party systems for shipping.

Requirement finalization for various third-party interface, its development and testing

BPP, Configuration guide preparation

CHARM management using SOLMAN

Cameron Corporation, Houston, TX 07/2010 – 10/2011

SAP OTC/CRM Functional Lead

Cameron is a leading provider of flow equipment products, systems and services to worldwide oil, gas and process industries.

Project: Optimus

SAP ECC 6.0 and CRM 2007 reimplementation with business process redesign.

Conducting Requirement gathering workshops for OTC and CRM processes

Business Process redesign as per BBP

GAP and Fit Analysis, FS preparation for FRICE Objects and help the technical consultant to understand the requirements

Integration requirement workshops with other modules

CRM and OTC System configuration using SOLMAN

SAP SD / CRM Pricing configuration and related development

Set up the Baseline configuration and Organization model in CRM

CRM Service System configuration – Installed Base, Service Order, Repair, Loan and Returns Process

CRM Contract Management, Release Order, Credit check, Availability check.

Cutover preparation and post go live support

Identifying and mitigating risks in the functional onsite and offshore delivery model

EyeMed, Mason, OH 11/2009 – 06/2010

SAP CRM/OTC Functional Lead

EyeMed Vision Care is one of the leading managed vision care organizations in the industry. It offers a vision care program to over 120 million members for their vision care needs.

Project: Constituent System Initiative

Custom module development for health insurance in collaboration with SAP

Organizing meetings with client team for requirement gathering and solution design

Functional Specification preparation based on Use Case and Solution Inventory for Membership Area

Designing of Provider Master using BP functionality of CRM 2007

Philips Healthcare, Bangalore, India 04/2009 – 10/2009

SAP OTC Lead

Project: SAP Support

The Production support covered USA and Europe locations.

KT session for offshore team in India

Managing cultural issue while relocating AMS to India

Managing ticket allocation in team

Attending high priority tickets related to Variant configuration, Warranty Management, Returns and Loan, Incoming IDocs, Enhancement related to EDI setup between PP and SD system

SAP Customer Service related enhancements, Call Management, Service notification, Service Order, Sales Order, Invoicing.

ABAP debugging for resolving program related tickets

Altera Corporation, San Jose, CA 09/2008 – 04/2009

SAP OTC Solution Architect

Project: Go Direct

As part of Go Direct Project, Altera changed the OTC Logistics process to address the major customers directly instead thru distributors.

Requirement gathering, FS preparation, Solution design

Prepared Functional Specifications for Interfaces and Enhancement for SD-LE

Custom Development for Bar Coded - Packing and Shipping Labels

Shipping Process change w.r.t. Ship Labels and ASN

Set up for HU management

General Motors, India 04/2008 – 09/2008

SAP Project Manager and OTC Lead

Project: SAP Rollout for new plant

Coordination of Requirement gathering from business side

Template customization to suit new production unit

Business signoff for deliverables

Project timeline adherence, Vendor Management

Status reporting to stakeholders, Risk identification, mitigation, and reporting

Solutions to OTC-related issues

Institute for International Research, Dubai, UAE 09/2007 – 03/2008

SAP OTC Implementation Lead

Project: SAP IS Media Implementation

In order to ensure the seamless integration within the Informa Group, IIR Dubai too opted to implement SAP.

Configuration of System to map OTC Org Structure, Master Data, Basic Functions, Variant configuration, Variant Pricing

Functional Spec. for custom Output Forms & Reports, Integration with Legacy accounting system CODA, Subscription based billing

Data Migration; preparation of Test Data, Test plans, Test scripts

Unit, Integration, Regression Testing

Altera Corporation, San Jose, CA 07/2006 – 08/2007

SAP OTC Functional Lead

Project: SAP Implementation (Offshore Project)

Altera Corporation opted to implement SAP in phases thereby mapping all the business functions to SAP from legacy system.

Configuration of System to map OTC Org Structure, Master Data, Basic Function (Pricing, Account Determination, Output, Partner, Text, Credit Management, Routes) Sales, Shipping and Billing Functions, Copy Control, Inter-company STO, Account determination, Customer master and Partner determination

Design and development and testing of Allocation program

Preparation of the Functional Specification for custom enhancements like Individual Line Item Delivery, Product Allocation, Collective Billing, Workflow for Order Change and Return, Output Forms, Reports

Multi country intercompany process design and testing

Pricing, Material listing, Open sales order & Contract conversion

Data Migration; preparation of Test Data, Test plans, Test scripts

Unit, Integration, Regression Testing

Oman Polypropylene, Oman 02/2006 – 06/2006

SAP OTC Implementation Lead

Project: Green field SAP Implementation

Gathering and analysis of the Business requirements from client

Preparation of Blue Print Document

ATP configuration, Rush Orders, Third party Sale

Designed enhancements for payment of Agent Commission

Applied Materials, Santa Clara, CA 01/2005 – 01/2006

SAP OTC Functional Consultant

Project: First Time Price Accuracy and SAP Upgrade from 4.5B to 4.7

The scope of the project is as follows:

1.Pricing calculations would be based on the price flag (along with other additional fields to be introduced into T9PCD table), per the enhanced T9PCD table

2.Modified pricing programs to allow upload of ECO specific code in Material Master

3.Parts classified as ECO parts would be hard blocked for pricing calculations

4.Modify the extract program ZMDW005M so as to extract the modified table T9PCD and newly created table ZV029 to KW

5.Custom pricing report

Analysis of the Business requirements, Preparation of the Functional Design Document and Functional specifications

To create the Test Plans and run the test scripts in Test Lab of Quality Centre to check the functionality of the business script

To create various Sales and Distribution components like VA01, VA02, VA03, VL02N, LT03, LT12, VT01N, IW51, IW31, and others in QTP 8.2 which in turn are used for creating Test plans in Quality Center 8.2

Validation in Pre-Production and Training servers

The configuration and testing of new security profiles, executed in both the 4.5B & 4.7

Hindustan Cables Ltd., Bangalore, India 01/2002 – 12/2004

SAP Implementation Manager

Project: SAP Implementation and Production Support

HCL initiated SAP implementation for all its Production Units.

Lead the implementation of the SAP system across all production units

Requirements gathering by conducting workshops, Blueprint review and signoff

Cutover data validation and signoff

Implementing strategies to meet the quality standards pertaining to SAP standards

UAT and End user training and production support

NON-SAP EXPERIENCE

Hindustan Cables Ltd., Bangalore, India 07/1995 – 12/2004

Deputy Manager (Marketing)

Videocon International Ltd., Varanasi, India 07/1993 – 07/1995

Sales Officer

EDUCATION

MBA Marketing, Banaras Hindu University, Varanasi, India

CERTIFICATION/TRAINING

SAP CRM Certification

SAP SD Certification

PMP Training

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