Qualifications

A highly conscientious, motivated and detail-oriented professional with years of management experience in the sales, food and beverage and mortgage industries. Excels at developing and maintaining client relationships. Outstanding customer service skills. An in-depth knowledge of asset management, financial analysis, budgeting, project planning, and vendor management. Strong marketing background. Experience managing, developing, and training staff.

Professional Experience

The Mint Museum 2010 - 2015

Charlotte, NC Events Manager

•Strategically sell event space for two distinct Mint locations, hosting weddings, corporate functions, community events such as the Charlotte Hadassah Breast Cancer celebration and the Creative Loafing Best of Charlotte 2013 preview party.

•Manage and facilitate successful internally-driven events such as ArtFusion, Mint to Move, Community Day, Taste of the Mint, CineMás Latin Film nights, and exhibition preview galas.

•Develop and execute event plans for day-of arrangements of vendors, wedding parties, in addition to facilitating the actual event. Oversee the Mint Operations team to ensure a successful event, from set-up to clean-up.

•Contribute to the development of the annual budget and marketing efforts of the Mint’s Special Events department.

Firebirds 2010

Charlotte, NC Trainer

•Trained new employees on customer service techniques, computer operating systems, work ethics, time management skills, and total menu knowledge.

New Start Credit 2009

Fernandina, FL Account Executive

•Advised clients about best approach for underwriting and decisions about programs best suited to their individual financial situation.

The Wolf Group 2007 - 2009

Amelia Island, FL Account Executive

•Advised high net-worth clients about best approach for underwriting and decisions about programs best suited to their long-term financial situation.

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The Ritz Carlton 2007

Amelia Island, FL Trainer

•Trained new employees on customer service techniques, computer operating systems, work ethics, and time management skills, according to the Ritz Carlton world-class customer service philosophy.

State Industrial Supply 2005 - 2007

Charlotte, NC Customer Support Manager

•Maintained client accounts with strong focus on customer needs.

•Continued to develop relationships towards procuring the next opportunity.

Equifirst 1996 - 2005

Charlotte, NC Account Executive

•Delivered sales presentations to loan officers, mortgage brokers and key stakeholders.

•Utilized consultative sales approach to match clients with appropriate loan programs.

•Coordinated submission of loan documents in accordance with all local and national statutes.

•Promptly addressed all underwriting and documentation issues.

•Attended industry-related seminars, trade shows and conferences.

•Procured, established and maintained client accounts, demonstrating a high level of professionalism and attentiveness to customer needs.

The Speedway Club at Charlotte Motor Speedway 1987 – 1996 Concord, NC Assistant Manager

•Managed service staff of 40, including employee scheduling, human resource issues, and administration of payroll.

•Effectively managed food operations, including catering sales, food and beverage purchasing and inventory, food preparations, budgets and accounting, and customer relations.

•Prepared service manuals and inventory control procedures for banquet/catering department.

•Recruited, hired and trained staff for flexible scheduling.

•Facilitated banquet/catering functions for as many as 4,000 guests during race week.

Education

Brevard College Brevard, NC Business Development Degree

Central Piedmont Community College Charlotte, NC Restaurant/Hotel Law, Marketing, Hospitality Service and Industry

Mingle School of Real Estate Charlotte, NC Certified R-1, R-11, R-111 Appraisal Certificate

References Available Upon Request

References

Hillary Cooper Director of Advancement and Communications The Mint Museum 500 South Tryon Street Charlotte, NC 28202 704-***-**** acq2dg@r.postjobfree.com

Janet Woodson President/Owner La tea da’s Catering 115 West 7th Street Charlotte, NC 28202 704-***-**** acq2dg@r.postjobfree.com

Rhonda Stokes Director, Family Business Center Wake Forest Family Business Center – Charlotte Campus 200 North College Street Suite 150 Charlotte, NC 28202 704-***-**** acq2dg@r.postjobfree.com

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