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Customer Service Manager

Location:
Albany, NY
Salary:
85-100,000
Posted:
August 03, 2015

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Resume:

VIRGINIA I. ROBERTS

**** ******** *****

Saint Louis, Missouri 63112

314-***-****

acq2bq@r.postjobfree.com

Dear Sir or Madam:

Your organization came to my attention, as I researched for opportunities that would offer a challenge to my skills and education. I am very interested in interviewing for a position in the field of Administration Management/Operations.

A review of my enclosed resume will reveal that I have many years of experience in administration and office management in a public and nonprofit environment. In addition, I have over ten years of excellent interpersonal skills as it relates to dealing with a large variety of people from many arenas. I also possess a strong work ethic and desire to excel.

Several of the requirements for this position I employ on a daily basis in my present position. I have included a "Statement of Knowledge," which will give detailed information of my previous work experiences and responsibilities.

I have over nineteen years of supervisory administrative skills. I was previously employed as the Finance Officer for the City of Brentwood. I was responsible for managing the processing of payroll for the city, accounts payables and human resources. My skill set also includes detailed experience with working government reporting for federal funding purposes.

I have over ten years of previous work experience with program development; organizational development; strategizing and analysis. Working with leadership teams to develop policy and process implementation. Working with other viable agencies throughout the community and the metro area to develop and implement collaborative programs.

I have obtained my Master of Business in Business Administration from Lindenwood University.

I am confident that I have a great deal to offer in contributing to the success of your operation and I would very much appreciate an opportunity to meet with you personally at a mutual convenient time. In the interim, I thank you for your time and consideration of this inquiry.

Respectfully,

Virginia I. Roberts

Virginia I. Roberts

5922 Oakherst Place

Saint Louis, Missouri 63112

314-***-****

acq2bq@r.postjobfree.com

PERSONAL BRAND STATEMENT

I am deliberate about the direction and path of my future. I exhibit strength and boldness through my organizational and supervisory administrative skills and creativity. I have a continual drive for excellence and seek challenges that employ growth.

SUMMARY OF QUALIFICATIONS

Superlative management, executive administrative, personnel management skills

Knowledge of various software packages; Microsoft Office Suite; Fundware and F9 Reporting

Over twelve years of supervisory management skills

Over five years of financial accounting experience; processing payroll and accounts payables

Over ten years of human resource experience

Highly developed oral and written skills

Over ten year of event planning and coordinating experience

EXPERIENCE

Content Coordinator

Elsevier Inc.

January 2015 - Present

Provide developmental and administrative support to editorial teams to facilitate acquisition, development and/or timely publication of high-quality products. Record keeping, including maintenance of financial records for projects and follow-up, author and reviewer contact and some manuscript involvement. Creation and maintenance of files for each project associated with assigned editorial team, maintenance of office supplies and office equipment, and updating reports. Prepare contract requests and revision proposals and track through approval process. Draft, finalize and mail written communication to ensure timely flow of information. Responsible for the accounts payables for the Content Development Group; inclusive of processing and logging invoices in the appropriate shared drives.

Office Manager

Neighborhood Assistance Corporation of America (NACA)

March 2014 – September 2014

NACA is a national non-profit homeownership, HUD-certified housing counseling and community advocacy organization. Started in 1988, NACA has a tremendous track-record of successful advocacy against predatory and discriminatory lenders.

The Office Manager is responsible for the overall workings of a NACA Office. The Office Manager is responsible for both management of the office and administrative work. I provide leadership and undertake supervisory duties in relations to all the office staff to ensure the smooth and productive running of the office and the application of the NACA standard of customer services. In this role I was responsible for human resources; staffing, on-boarding new hires, and training. The Office Manager manages the day-to-day operations of the administrative staff, mortgage consultants, and real estate agents; five direct reports. I work closely with the Regional Coordinator and national staff for office and program support. The Office Manager also conducts weekly staff meetings to ensure company information is shared in a timely and effective manner and goals are being met; community outreach and event planning throughout the year.

Finance Officer

City of Brentwood, City Hall

April 2007 – June 2013

Responsible for payroll for City Hall Staff of 225 employees; Brentwood Police and Fire Dept., Public Works, Parks and Recreation, Judicial and Legislative; Human Resource Facilitator; prepare EOM paperwork for accountant

Responsible for the administrative office operations for the City of Brentwood; accounts payable.

Customer Service Representative; assisting customers daily

Facilitate all human resource functions for the City of Brentwood; staffing, new hire orientation; on-boarding.

Office Manager/Executive Administrative Assistant

Jobs and Employment Support Services (JESS)

December 2006 -April 2007

Administrative support to the Executive Director

Schedule and provide logistical support development and operations activities

Maintain databases to support development and operations for government reporting

Implement and maintain agency records system for personnel and clients.

Responsible for office operations and management; supervision of secretary, receptionist, security and teacher's aides.

Assisting with financial reporting; accounts payables and receivables record keeping.

Human Resources; orientation and on-boarding new hires.

Village Clerk/Asst. Court Clerk

Village of Bel-Ridge, City Hall

June 2004 - September 2006

Supervise and monitor receipt book and bank deposit

Responsible for payroll for City Hall Staff; Bel-Ridge Police Dept. and Board Members; Human Resource Facilitator; prepare EOM paperwork for accountant

Assist with grant application submission process; process and complete all forms supplied by the State and publish all articles for special meetings and public hearings

Process applications for occupancy permits, liquor licenses, business licenses, merchant licenses and vending machine licenses

Responsible for the administrative office operations for the Village; accounts payable and accounts receivable; employee and police dept. payroll

Customer Service Representative; assisting customers daily

Responsible for board meeting minutes; ordinances and resolutions

Assist Court Clerk with traffic court; etc.

Human Resources; orientation and on-boarding new hires.

EDUCATION

Columbia College, Columbia Missouri

Bachelor of Science in Business Administration

Lindenwood University, St. Charles Missouri

Masters of Business in Business Administration

Graduation Date March 2013

REFERENCES

References available upon request.



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