Professional Profile

Solid customer service background for 7+ years

Exceptional time management and organizational skills

Excellent communication skills assisting customers, co-workers and management

Recognized for being accommodating and flexible, always willing to assume additional responsibilities and tackle new challenges

Ability to multi-task with attention to details

Professional Experience

The School District of Philadelphia Philadelphia, PA September 2012 - Present

Noon Time Aide

Assisted security and teaching employees by monitoring about 150 students in an elementary school setting

Maintained a safe environment for all personnel and students in the school building by observing activities and reporting concerns

Verified identification of visitors to ensure safety of building

OCE Business Service Philadelphia, PA September 2009 – January 2012

Service Center/Mail Clerk

Provided customer service to clients to meet their needs in shipping and receiving

Responsible for organizing inventory and documentation of packages, materials, and certified mail

Distributed packages and supplies to departments in a timely manner

OCE Business Service Philadelphia, PA September 2006 – September 2009

Office Service Representative

Distributed mail, packages and copy jobs upon request to various building staff

Provided quality customer service to clients entering and exiting establishment

Maintained records and documents to ensure a professional work environment

Bivac (North America) Philadelphia, PA June 2003 – October 2005

Auditor, Facility Manager

Maintained reports and company files regarding pay roll, attendance, and performance to ensure accurate company records

Trained staff of four people to audit supplies and keep accurate records

Demonstrated computer knowledge by entering, accessing, and retrieving data

Aacys Temporary Service Philadelphia, PA April 2002 – December 2002

File Clerk

Kept records of materials; either filed or removed, using company computers

Ability to sort information chronologically, alphabetically, and numerically

Gathered and filed materials from various departments and employees

Distributed freight and materials to separate departments

Temple University Hospital Philadelphia, PA March 2000 – January 2001

Shipping/Receiving Clerk

Requisitioned and maintained inventory of used materials in order to maintain production demands

Provided excellent service to both suppliers and customers

Distributed freight and materials to separate departments

Education

New Choices Career Development Philadelphia, PA

Certificate

Universal Workforce Development Center Philadelphia, PA

Business Services: Front Desk Operations Certificate

Temple Adult Education Program Philadelphia, PA

General Equivalency Degree

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