Eric Young, B.A. – Learning Specialist & Facilitator

**-**** ******* *****, ********, Ontario L6H 5C3 acq29g@r.postjobfree.com 905-***-**** LANGUAGE EDUCATION INTERNATIONAL BUSINESS CUSTOMER SERVICE & CLIENT RELATIONS Highly-adaptable and analytical Learning Specialist who delivers training solutions that engage learners, fosters skill development, and supports business initiatives. Consults with clients, identifies performance gaps, and recommends best practices to increase profitability through employee training and development. 14+ years of international experience designing content-based materials and leveraging technology to facilitate learning that helps to ensures success. A trusted advisor to senior management, who is able to communicate with tact across all levels, manage resources, improve employee performance and optimize companies’ return on investment. Key Proficiencies

Adult Learning Principles Client Relationship Management Cross Functional Team Building

Teaching & Learning Strategies Content Development (LMS) Technology Enhanced Learning

Group Facilitation & Mentoring Project Management Collaborative Facilitation

Instructional Design (ADDIE) Mediation & Negotiation Evaluation & Assessment Measurements Canadian citizen Languages: Fluent in English; Intermediate Polish, Basic Japanese Computer skills: MS Office (Word, Excel, PowerPoint, Outlook) SABA, Webex, and Skype CAREER HIGHLIGHTS

Instructional Designer: Evaluated and redesigned curriculum at Pei Zheng College that prepared students for school exams and standard equivalency tests - increased pass rate 14%. Facilitator: Instructed and certified more than 50 oral exam assessors and interviewers on best practices and provided training to 1500+ teachers and professors. Entrepreneur: Identified solutions that solved a major setback and then increased sales from 29% to 95% while continuing to pay nine employees.

Volunteer: Designed and organized eight fundraising events that raised $57,000 and collected 800 kilograms of used clothing for homeless and women’s shelters. PROFESSIONAL EXPERIENCE

Learning Specialist & Instructional Designer 2013 - present ENGLISH LEARNING SOLUTIONS, Sole Proprietor

Recognized a gap in the English as a Second Language (ESL) mobile technology market and pursued development and design of smart phone application for English vocabulary acquisition.

Gathered requirements from clients, wrote proposal, aligned pricing to client’s budget, then delivered project plans, coordinated procurement and designed effective learning solutions such as seminars, webinars, email series and curriculum development (using ADDIE framework).

Implemented low stress lessons to remove speaking barrier and developed oral exam-specific skills that increased student’s performance by 45% in 6 months which secured their graduation from Matura English program.

“No matter how complex something is it can be learnt by anyone if it is communicated in a clear, simple fashion.”

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Clear communications that simplify complexity

Eric Young, B.A. – Learning Specialist & Facilitator 40-1230 Kirstie Court, Oakville, Ontario L6H 5C3 acq29g@r.postjobfree.com 905-***-**** LANGUAGE EDUCATION INTERNATIONAL BUSINESS CUSTOMER SERVICE & CLIENT RELATIONS Page 2 of 3

Learning Specialist & Instructional Designer (continued)

Planned seven-month program that built confidence and communication skills of business professional, struggling to secure employment. This program led to a unique employment offer from an industry leader to work as a production engineer. Master Examiner & Trainer 2010 - present

PEARSON ELT, Freelance, Europe

Established and led training seminars and webinars across Europe related to English language learning, language assessing and teacher training.

Liaised with clients and contacts to increase my profile as a presenter and subject matter expert and fostered effective partnerships and strengthened relationships with schools, universities, and ministries in order to promote Pearson’s products and services within the local school system.

Planned, produced and delivered presentations on language assessment and teacher training to groups of five to 1,000 participants including teachers, professors and state officials.

“I worked with Eric more than once, as he was one of the best presenters/ teacher trainers we had ever invited in …[he] became popular due to his deep knowledge and because of his pleasant and positive attitude that made nearly any task seem fun and interesting.” - Country Manager, Pearson Language Testing Head Teacher 2008 - present

BRITANNIA LANGUAGE SCHOOL, Rybnik, Poland

Earned an overall student pass rate of 98% having built, and designed preparatory courses for internationally recognized English competency exams (PTE-G, FCE, CAE, CPE, TOLES).

Maintained an 80% student retention rate.

Training Consultant 2011 - 2013

MAPLE LEAF CONSULTING, Sole Proprietor

Studied and examined the Common European Framework of Reference (an international standard for describing language ability) material carefully, designed and presented key materials to the Russian Ministry of Education and Moscow Board of Education officials.

Developed innovative full day training seminar for teachers from European countries who prepare international language exams; the training was adapted into a series of eight webinars and has been conducted multiple times in Russia, Ukraine, Greece, Spain, Germany, and Italy.

Designed highly interactive teacher training materials for exam preparation, included solutions to common student mistakes, and built-in practical activities directly applicable to teachers’ day-to- day lessons while including cross-promotional material related to the client funding the seminar.

Consulted with senior management on learning programs and training, then developed learning initiatives and curriculum; provided feedback, as well as evaluation and counseling to students to ensure success for all parties.

Monitored, analyzed and critiqued school’s use of technology; teacher and course effectiveness; and blended learning initiatives to support the delivery of their learning programs.

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Clear communications that simplify complexity

Eric Young, B.A. – Learning Specialist & Facilitator 40-1230 Kirstie Court, Oakville, Ontario L6H 5C3 acq29g@r.postjobfree.com 905-***-**** LANGUAGE EDUCATION INTERNATIONAL BUSINESS CUSTOMER SERVICE & CLIENT RELATIONS Page 3 of 3

Professional Experience (continued)

Event Coordinator 2006 - 2007

A LA CARTE KITCHEN, Toronto, Canada

Alleviated feud between two lead chefs, aligned team efforts to focus on crisis situation and improved staff morale to complete successful charity dinner for 300 guests.

Exceeded expectations of most valued client, delivered three-course dinner menu within tight timeframe; ensured customer loyalty and secured over $150,000 sales that year. Teacher Instructor

INTENSITY SCHOOL OF ENGLISH, Rybnik, Poland 2005 - 2008 ENGLISH SCHOOL OF CANADA, Toronto, Ontario 2004 - 2005 PEI ZHENG COLLEGE, Guangzhou, China 2003 - 2004

JAPANESE EXCHANGE TEACHERS PROGRAM, Iwaki, Japan 2000 - 2003 EDUCATION

Advanced TESOL Certificate 2005

GLOBAL TESOL COLLEGE, Toronto, Ontario, Canada

Bachelor of Fine Arts (Honours) 2000

YORK UNIVERSITY, Toronto, Ontario, Canada

Community Contributions

Coach Second-tier Polish League of American Football (PLAF) 2013 - present Theatre Festival Judge English theatre festival 2009 - present Competition Judge English Composition 2008 - 2013 ESL Instructor Cambodia 2004

Fundraising Coordinator and Volunteer Homeless and Women’s Shelters 1990 - 2000

“Eric is an ambitious, creative, easygoing and hardworking person. He has a love of learning that is so infectious. it makes you want to learn as much as possible when you're with him. He is easy to talk to, a great problem solver and a fabulous motivator. He is incredibly reliable, and is always giving a 110% to everything he does. He is a great team player as well as a great independent worker.” VP, Production at 9story Entertainment Inc.

Clear communications that simplify complexity

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