Ronald Moyo

Email - acq282@r.postjobfree.com

Contact - 469-***-****

EDUCATION

Bachelors: Marketing Major and Advertising Minor (DRAKE UNIVERSITY)

MBA: Pending (Part Time)

CAREER OBJECTIVE

Seeking a Challenging Position in the Information Technology Industry specifically SALESFORCE, where l would utilize my technical Background, Experience and Professionalism, enabling me to contribute to the Growth and Success of the Organization.

Professional Summary:

Dedicated Professional with 10+ years combined Total IT experience of which 5+ years are of Progressive Expertise in Salesforce.com, Administration/Development including Analysis, Modeling, Design, Coding, Testing and Implementation on various Business Domains.

Experienced in Design, Configuration, Development, Testing and Implementation of Data Warehousing and Business Intelligence Applications (specific expertise in OBIEE (Oracle Business Intelligence Enterprise Edition).

Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by Salesforce.com customers and recommended ways to improve their processes using Salesforce.com.

Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.

Strong knowledge on Administration setup, Apex, Visual Force and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.

Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL

Expert in almost all declarative tasks as a Salesforce administrator and advanced implementations tasks including but not limited to creating custom objects, fields, tabs, profiles, roles, users, page layouts, Reports, Dashboards, Tasks and actions, validation rules, Data Utilities, Data loading and cleansing.

Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.

Worked with team members for full-cycle projects such as Architects, Administrators and Developers, to complete consulting projects on time, and deliver outstanding consulting services to Salesforce.com clients.

Excellent technical, written and verbal skills.

Experience in Sales cloud, Service cloud, Marketing Cloud, Partner Portal and Customer Portal.

Having Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.

Strong knowledge on Agile, Water fall methodologies.

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, Apex, Apex Triggers, Apex Classes/ Controllers, Visualforce Pages/Components, Apex Web Services, Workflow & Approvals, Case Management Custom Objects, Dashboards, Snapshots, SOQL, SOSL.

Salesforce TOOLS

Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, AppExchange

Languages

Apex, C, SQL, HTML, XML, CSS, Sharepoint

Operating Systems

Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003, Linux

Databases

SQL Server 2008, My SQL

OBIEE TOOLS

Technical Skills:

Reporting Tools: OBIEE 10g, 11g-Aswers/Publisher/Dashboard/Catalog, Siebel Analytics 7.x,

ERP: EPM 9.0

ETL Tools: Data Stage 8.0.1

Tools: SQL Developer, SQL*plus, TOAD, ER-WIN

RDBMS: Oracle11g/10g/ 9i/8i, SQL Server, Siebel CRM, Oracle E-Business Suite 11i/R12, MS Access.

Languages: SQL, PL/SQL,

Operating Systems: Windows, UNIX, Linux

Professional Experience:

Kapu Auto Trans, Reston VA FEB 2014 – Till Date

Sr. Salesforce.com Administrator/ Business Analyst/Architect

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization and worked on the Service cloud

Created Visual Force pages using Apex codes (Classes)

Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements

Created complex MS. Excel worksheet to clean large data and extract data

Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed

Identified the process flaws in the current system and recommended business process automation in the new system after analyzing and documenting as-is system and to-be system

Developed needs analysis document, User Requirement Specification and functional requirement specification documents

Lead the team in developing an interface between Salesforce

Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues

Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements

Assisted the development team in creating company profile, set up new user profiles, and define roles.

Maintain system security, sharing rules, and access settings

Integrated the Web Services for extracting the data from external systems

Extracted the data from Salesforce.com application into the external databases

Worked with developers in configuring with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards

Involved in the development and configuration various Custom Reports and Report Folders for different user profiles based on the need in the organization

Assisted in the development of Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the operations performance and lead generation statistics

Worked with the development team to deploy workflows wherever necessary

Performed the roles of Salesforce.com Analyst and Administrator in the organization

Interacted with the Salesforce.com premium tech support team on a regular basis

Environment: Saleforce.com platform, Apex, Visual force, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse Force.com IDE Plug-in, Windows XP

Starbucks, Seattle WA July 2013 – Jan 2014

Salesforce Developer

Roles and Responsibilities:

Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software requirements

Designed Requirement documents and functional document for the development team

Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs

Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules and worked on the Sales Cloud, Marketing Cloud and Service Cloud

Configured Campaign Management, Campaign Influence and Lead Conversion

Configured the Case Management Process

Provided product engineering and implementation support services with custom development and production support

Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API

Implemented Classes, Interfaces and Keywords

Worked with Apex Scheduler to invoke batch Apex classes at regular intervals

Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries

Implemented CSS for VisualForce pages and experience working with Partner portal system

Add methods that can be called from VisualForce pages to Controller Extensions

Created Custom VisualForce components and attributes to override the look and feel of standard VisualForce components

Experience working with Salesforce mobile integration and manage/resolving cases on the go and Marketing Automation integration experience with Eloqua to Execute, measure and automate multi-channel marketing campaigns integrated with real-time website prospect tracking and segmentation, Automatically to produce continuous flow of qualified leads to view directly from Salesforce.

Created VisualForce pages that could be rendered as PDF's, build dashboard components and define email templates

Implemented VisualForce pages with public-facing websites by using Force.com Sites

Used Organization security, Network-based security and Session security to implement platform security

Configured Chatter for the Users in the Organization for collaboration

Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security

Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports

Designed and modified Approval processes and created Approval steps which used email alerts and field updates

Worked with Approval processes that use Email Approvals and parallel Approval steps

Created Dashboards and Dashboard Components and implemented multiple levels and scheduled Dashboard refresh

Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent

Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency

Synchronized connect offline briefcases with Salesforce

Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements

Environment: Salesforce.com Platform, Sales cloud, Service cloud, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com Platform(Sandbox and production), Force.com IDE.

Extended Stay America, Charlotte NC Oct 2011 – Jun 2013

Salesforce.com BA/ Administrator/ Developer

Roles and Responsibilities:

Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.

Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.

Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Worked extensively on Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.

Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.

Developed Apex Triggers, Apex Classes and Test Methods.

Experienced in the use of Data Loader and involved in scheduling timely data backup operations and worked on the Sales cloud and Service cloud

Experience working across various SFDC implementations covering sales cloud and service cloud.

Implemented case management automation (on Case Object) to track and solve customer’s issues.

Used the sandbox environment for testing and migrated the code to production after testing.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.

Built relationships across multiple technology, operations, services, sales, program and product team to accomplish end goal.

Implemented Security access to the user profiles by creating Object level security, field level security and record level security.

Participated in the integration of Salesforce.com CRM with the existing OBIEE platform by using Data Direct ODBC drivers.

Integrated the Web Services for extracting the data from external systems.

Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

FirstCall Network, Inc. Baton Rouge, LA Jan 2010 – Sept 2011

Sr. Salesforce.com Developer/Administrator

Roles and Responsibilities:

Constant interaction with higher management and business users for gathering requirements, analysis, development and support.

Authored Systems Requirement Specifications (SRS), System Requirement Change Requests, Use cases and Data Dictionary for multiple custom applications.

Carried out regular meetings and walkthroughs with development team members, Project Manager and Quality analyst to better understand system functionality

Conducted JAD sessions with the management, users, and 3rd party vendors for open and pending issues to develop specifications.

Developed various Apex classes, Controller classes and Apex Triggers for various functional needs do build multiple applications for the company.

Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts to suit to the needs of various customized applications.

Experience in SFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.

Designed, built and maintained a Service Cloud application for Firstcall that handles heavy call volumes.

Deployed the code over sandboxes using Change set.

Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.

Migrated data from Oracle database to Salesforce database using Data Loader and completed the configurations which was in Oracle Application to Salesforce platform.

Created Workflow rules and defined related tasks, email alerts, and field updates.

Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.

Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API(XML, WSDL, SOAP,REST)

Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.

Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.

Environment: SFDC platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading

Herbalife International, Torrance, CA Jun 2008– Dec 2009

Salesforce.com Developer

Roles and Responsibilities:

Preparation of design documents of various silhouette application based on gathered requirement.

Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.

Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

Implemented Web-to-lead to track and solve leads from the website.

Created different Workflow rules and Approvals for various campaign processes.

Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

Integrated with PeopleSoft FT at the back end with Salesforce as User Interface.

Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.

Developed and configured various Reports for different user profiles based on the need in the organization.

Created email templates and inbound emails using Visual force for the clients and customers.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Extensively involved in Unit Testing using Test Methods using Force.Com utilities.

Participated in the training sessions provided by the Salesforce team and support end users

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls

OBIEE Experience

UTSW-Medical Center Jan 2008-June 2008

Oracle OBIEE Technical Solutions Architect

The project involved creating business intelligence solutions for the various work streams, by comparing and contrasting data from various sources and then consolidating them at the report/dashboard level.

Roles and Responsibilities:

Work with end users to understand business process of Medical Center and gather requirements for the necessary reports.

Analysis of business requirement to define KPIs (Key Performance Indicator).

Designed the RPD and defined the Subject Areas.

Customized Oracle BI Repository defining Physical Data Layer and developed Business Model and Presentation Layer using Administration Tool.

Prepare technical design documentation of all the necessary aggregates, KPIs which needs to be configured in fact dimension.

Implemented data level and object level securities.

Designed the implementation of ETL and OBIEE for various Modules –HR and Financials.

Worked with different groups in organization to understand their business requirement and give valuable suggestions for reports and dashboards.

Create groups for different users to provide suitable securities for different dashboards and reports.

Designed the layout for different dashboards and reports.

Implemented BI Publisher and created business reports using BI Publisher.

Configured Database to authenticate users against Microsoft Active Directory.

Work closely with end users to designing reports and dashboards, suggesting better ways of reporting in OBIEE so that the required information is visualized by end users.

Extensively worked with performance tuning of the mappings, sessions and Stored Procedures.

Developed re-usable transformations, mappings and Mapplets conforming to the business rules.

Involved in the design, development and testing of the PL/SQL stored procedures and packages for the ETL processes.

Environment: OBIEE 11g, PeopleSoft EPM 9.0 (Financials and HCM), IBM Data stage, Oracle 11g, Hyperion, SQL Developer, SQL*Plus, Windows-XP

CSC Consulting Practice Feb 2008-Dec 2008

Sr ERP PRODUCT SPECIALIST

Client – CMS (MEDCAID/MEDAID)

Roles and Responsibilities:

Solutions architecture to enable data error handling end to end.

Developed OBIEE 11.1.1.5 Publisher reports to enable export in Excel format.

Perform high level initial analysis and design choices for BI solution(s), including user interface design

OBIEE RPD modeling and best practices (11g)

Details best practice guidelines and works with the development team to ensure compliance

Work on reporting solutions.

Implementing solutions that align with the defined client’s technology standards.

Documenting processes, projects, tools, standards and techniques.

Environment: Oracle 11g, Hyperion, SQL Developer, SQL*Plus, Windows-XP

AT&T Apr’2007-Nov 2007

ERP/OBIEE Solutions Architect

Roles and Responsibilities

As an OBIEE Lead was involved in translating functional requirements into technical requirements.

Perform end to end project implementations in the field of Oracle BI Applications. Mainly responsible for the deployment of Oracle BI tools (Oracle BI EE, Oracle BI Publisher), preferably in an Oracle EBS environment.

Jointly responsible for developing and expanding Oracle BI Applications Team

Assisted in building detailed project schedule.

Interacted with Procurement and Operation / Maintenance business representatives for gathering the OBIEE Reports / Dashboards requirements and to define business and functional specifications

Analyzed and used various data sources – Oracle, Excel, and Web Services,Identified Facts, Dimensions, Levels / Hierarchies of Dimensional Modeling

Customized and developed RPD (Physical, BMM and Presentation Layer), configured metadata objects and Web Catalog Objects.

Developed many Reports / Dashboards with different Analytics Views (Drill-Down / Dynamic, Cascading Style Sheets, Pivot Table, Chart, Column Selector, Tabular with global and local Filters) using Siebel Analytics Web.

Performed Unit, Integration, and Regression testing to validate report and mapping functionality.

Worked closely with Users, Developers and Administrators to resolve ongoing Production Problems by reviewing design changes made to production systems and made corresponding changes to Siebel Analytics Repository.

Developed and tested Store procedures, Functions and packages in PL/SQL for Data ETL and developed several mappings to load data from multiple sources to data warehouse.

Environment: Oracle EBS 11.5.10, Oracle BI EE 10.1.3.4., Oracle 9i/10g

Cingular Wireless, GA Jan’2006 – Mar’2007

Sr. OBIEE Developer

Roles and Responsibilities:

Primary responsibilities include gathering business requirements, designing the functional and technical specifications.

Involved in Creating and Administering the Physical Layer, Business Model & Mapping Layer and Presentation Layer using Oracle Business Intelligence Admin tool.

Created connection pools, physical tables, defined joins and implemented authorizations in the physical layer of the repository.

Created Dimensional Hierarchy, Level based Measures and Aggregate navigation in BMM layer.

Managed security privileges for each subject area and dashboards according to user requirements.

Created groups in the repository and added users to the groups and granted privileges explicitly and through group inheritance.

Developed custom reports/Ad-hoc queries using Oracle Answers and assigned them to application specific dashboards.

Developed different kinds of Reports (pivots, charts, tabular) using global and local Filters.

Created proactive agents iBots and interactive Dashboards to alert the financial team about business changes. Managed Oracle Delivers, Scheduler & iBots.

Handled Full load and refresh load via staging tables in the ETL Layer.

Environment: OBIEE 10.1.3.2, Oracle 10g, SQL Developer, SQL*Plus, Windows-XP

INNSCOR INTERNATIONAL FRANCHISING Feb’2005-Dec’2005

Siebel Consultant

Roles and Responsibilities:

Interaction with the end users for the requirements

Prepared Technical Design Documents (TDD) of the complete implementation of the Business Module and User Guides for the use of Siebel Analytics.

Participated in complete life cycle of the project from Project Initiation, to Development and Maintenance.

Designed repository, with complex Time Series Calculations, for prior months/ quarters/ years.

Created Presentation catalogs, and Folders in Presentation Layer, and Performed Global Consistency Check in Siebel Analytics Administration Tool.

Built Reports and Dashboards for Business Users, and Set up Usage Tracking database.

Implemented Dynamic Dashboard Prompts to zoom into different segments of the customers and Brokers, to achieve performance optimization and easy navigation of reports.

Enhanced Query performance, by analyzing & modifying SQL Query and Filters, for all the reports and dashboard prompts, to minimize the delay in Physical Query Execution.

Enabled Siebel Delivers using iBots for delivery of reports to business users, by setting up Scheduler and configuring Job Manager.

Implemented Comprehensive Security Model, by creating User Roles, Web Groups and setting up External Table Authentication.

Environment: Siebel Analytics 7.7.4, Oracle 9i, PL/SQL, Windows Server 2003/ XP.

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