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Manager Customer Service

Location:
Prairie Village, KS
Posted:
August 04, 2015

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Resume:

David R. Wrobel

Home: 816-***-**** ● Cell: 816-***-**** ● 609 Birch Street, Pleasant Hill, MO 64080 ● acq272@r.postjobfree.com S EN I OR OP ERAT I NG EXECUT I VE

Innovative thinker with broad experience in operations, engineering, production, purchasing and IT Functionally diverse dynamic leader known for decreasing costs, cutting waste and improving business growth Proven ability to solve problems, implement improvements and lead change CARE ER H I S TORY AND ACCOMP L I SHMENT S

The Bratton Corporation • Kansas City, MO 2007 to Present Operations Manager

Complete responsibility for all operations including overseeing quality, safety, environmental, facility and security. Coordinate with accounting, estimating/sales and project management on all projects. I currently lead operations, purchasing, engineering and information technology departments. I am responsible for department HR, budgets, P&L and all corporate policies and procedures and AISC Quality Program.

Developed and instituted inventory and receiving processes and procedures to decrease inventory costs, decrease inventory waste and improve virtual to physical inventory.

Created and instituted key indictors that decreased errors in detailing, purchasing, shop and venders.

Designed, programmed and implemented the company’s global database program.

Implemented department budgets to control costs and establish accountability for purchases.

Reduced shop handling time through work flow changes, process changes and equipment purchases; ~32%.

Reduced purchasing order process time, on average 44%, by implementing software and database integration

Implemented and manage Virtual Server Network System The Sharon Companies, Ltd • Akron, OH 2001 to 2006 Operations Manager

Initially brought in to make improvements to production; eventually took over all operations and operating departments. Managed project management and customer service department during transition period, little over one year. Coordinated and trained independent sales force in stair design selling concepts and supported sales during sales negotiations as needed. Managed departmental budgets, developed key performance indictors and P&L responsibility.

Designed, build and implemented a painting line monorail system, increased throughput overall 72%.

Designed, build and managed company’s IT department for two years.

Designed, programmed and implemented the company’s global database program.

Lead the company’s move and plant layout from a 67,000 sqft facility to a 200,000 sqft facility

Design and programmed detailing and shop scheduling programs utilizing MS Excel integrated with MS Access

Reduced shop time and waste through work flow changes and process changes

Designed and build shop equipment which increased throughput 30% to 55%

Develop and instituted a quality control program to reduce shipment of defective materials and receiving of defective materials.

St. Lawrence Steel Company • Streetsboro, OH 2000 to 2001 Engineering and Quality Manager

Member of the executive team responsible for engineering department, performing quality and estimating tasks. Provided field engineering and measuring and customer request problem solving. Provided R&D to meet customer needs.

Decreased detailing errors to shop by instituting standards of practices

Develop and instituted quality control tasks to reduce shipment of defective materials and receiving of defective materials.

ACADEM I A

MBA, Executive Management • Ashland University • Ashland, OH

BS, Mechanical Engineering Technology • Cleveland State University • Cleveland, OH

AS, Design Engineering and AS, Manufacturing Engineering • Lorain Community College • Lorain, OH David R. Wrobel

● Home: 816-***-**** ● Cell: 816-***-**** ● acq272@r.postjobfree.com ADD I T I ONAL CARE ER H I S TORY

Medina County Career Center • Medina, OH – Adult Education Instructor 1991 to 2004 o Instructor: AutoCAD 2D, 3D, Customization and AutoLisp

Cuyahoga Steel and Wire • Solon, OH - Cold Drawing and cut to length 1999 to 2000 o Plant Engineering and Maintenance Manager

Contours • Orrville, OH – Cold Rolling and Drawing 1994 to 1999 o Plant Engineer and Maintenance Coordinator

Aerospace Design and Fabrication • Brookpark, OH – Experiment 1993 to 1994 o Lead Designer – Droplet Combustion Experiment (DCE – STS-94)

Allied Construction Products • Cleveland, OH – Heavy Construction Equipment 1991 to 1993 o Heavy Construction Attachment Designer

Standby Screw Machine Company • Brookpark, OH – Machine Shop 1989 to 1991 o Tool Designer and CNC Programmer

Intergy, Inc (Ricwil® Piping) • Brecksville, OH – Industrial Piping 1984 to 1989 o Detailer – industrial piping and Manhole Designer

DRW Associates • self-employed – Consultant 1990 to 2000 o Odd jobs drafting, detailing and CNC programming ADD I T I ONAL EDUCT I ON, TRA I N I NG AND EXP ER I ENCE

Various self-improvement seminars on leadership and management

Dale Carnegie Course graduate

VMWare Training, Server 2003/2008 Administration, WinXP, Win7 and Win8

SDS/2 Basic Modeling and Detailing

AutoCAD® experienced

Fabtrol® MRP

MS Access development and VBA programming – self taught

ISO 9000 procedure training

AISC procedure development – self taught

Kepner-Tregoe problem solving and decision making including facilitator training

Multiple seminars: PLC’s, Variable Drives, Hydraulics, Motors and other similar devices MEMB ER S H I P AND ACH I EVEMENT S

Knights of Columbus Council 13113, Grand Knight, Deputy Grand Knight and Recorder

Hickory Hills Home Owners Association, President - 6 years

Member AISC (American Institute of Steel Contractors)

Member SME (Society of Manufacturing Engineers)

Member ASME (American Society of Mechanical Engineers)

Member AWS (American Welding Society)

Engineering Advisory Board Member - Medina County Career Center – Retired

National Honor Society and Deans List.

RE F ERENCE

Wayne Gorman Purchasing Manager MC Fabrication 816-***-**** Terry Young HR Manager The Bratton Corporation 816-***-**** Chuck Druesdow Principle Engineer NASA 440-***-****



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