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Customer Service Assistant

Location:
Saint Louis, MO
Posted:
August 04, 2015

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Resume:

Edith M. Richardson

**** ***** *****

314-***-**** Hanley Hills, MO 63133 acq23v@r.postjobfree.com

www.linkedin.com/in/edithrichardson

Executive Administrative Assistant

SUMMARY OF QUALIFICATIONS

Executive Assistant with 15 + years’ experience supporting Senior Management, CFO & COO, and Board of Commissioners, in a broad range of complex administrative duties. Outstanding team player with a proven ability to organize and prioritize tasks in high-pressured environments. Skilled in meeting planning, calendar management, travel arrangements, managing and coordinating projects, budget preparation and reconciling expense reports. Solid reputation and a strong commitment to delivering outstanding customer service and recognized for excellent problem-solving and time management skills.

CORE COMPETENCIES

Executive Legal HR Support Corporate Event Planner Office Management

Project Records Management Travel Coordinator (Concur) Business Administration

Financial Expense Reports MS Office Applications Customer Service

PROFESSIONAL EXPERIENCE

POST HOLDINGS, INC. St. Louis, Missouri 09/2013 –05/2015

Post is a leading manufacturer, marketer and distributor of branded ready-to-eat cereals in the United States and Canada.

HR Administrative Assistant

Provided effective HR support for the SVP of Human Resources, Sr. HR Generalist, Corporate Recruiter and Benefits department with various human resources projects and assignments

Posted positions on niche job boards, social media resources and corporate career website

Created and maintained personnel files for completeness to ensure compliance with company policies

Re-evaluated and designed job descriptions for 200 employees

Scheduled pre-employment background check and drug screenings

Prepared offer letters, benefit packets and new hire paperwork

Coordinated travel arrangements, reserved hotel and transportation for candidates

Sourced, recruited and developed pipeline of candidates for hard to fill professional positions

Facilitated interviews, phone screens and scheduled appointments for hiring managers

Initiated onboarding process, tracked pre-hire paperwork

Processed tuition reimbursements; created and maintained electronic employee records for payroll

Created and tracked reports for AA/EEO compliance

MISSOURI DEPARTMENT OF TRANSPORTATION CHESTERFIELD, MISSOURI 11/2000 – 07/2010

Missouri Dept. of Transportation is a state agency responsible for maintaining and constructing highways, bridges and roadways.

Executive Assistant Office Manager

Supported the District Engineer, Assistant Engineers and Project managers on various projects and the integration of operational and business strategies across all departments.

Managed the Administration office and served as liaison for the District Engineer, (4) Assistant Engineers, (5) Board of Commissioners and Senior Management with planning and coordinated various projects

Organized and set-up high-level conference calls, Board and management meeting materials, compiled and distributed final copies via email and hard copy

Maintained multiple and complex schedules and calendar management for town hall meetings and public speaking engagements

Coordinated domestic travel, ground transportation and hotel reservations for top executives, internal and external personnel; prepared itineraries

Collected and assembled data for reports, presentations and managed complex projects simultaneously

Prepared agendas, minutes and meeting materials for distribution

Reconciled and processed expense reports and PC cards for reimbursement

Organized and catered events for 800 employees, off-site meetings, training, conferences and special events

Negotiated with vendors and suppliers to control cost and overhead

MERCY HEALTHCARE ST. LOUIS, MISSOURI 05/2012 – 1/2013

Mercy Hospital is a general medical and surgical hospital in Saint Louis, MO, performing nearly at the level of nationally ranked U.S. News Best Hospitals in 8 adult specialties.

HR Associate (08/2012 – 1/2013) Contracted through Benskin & Hott Talent LLC

Successfully audited I-9s for 2000+ employees within December deadline

Verified I-9s to ensure identification and required documents are accurate and completed in compliance with Homeland Security and U.S. Citizenship and Immigration laws

Evaluated and identified problems and issues pertaining to missing data and documents on employees

Updated and entered employee data into Access/Excel database

Prepared I-9s for re-mediation for managers’ review

Retrieved, edited, updated and entered job descriptions into JDPE database

Recruiting Assistant (05/2012 – 07/2012) Contracted through Benskin & Hott Talent LLC

Provided administrative support to talent acquisition partners and recruiters with all aspects of the recruiting process

Facilitated and scheduled interviews, pre-screened applicants, compiled data for recruiters and hiring managers

Conducted reference checks, initiated pre-employment drug screening

Initiated background checks through E-verify from professional sources, medical and post graduate training programs, licensing boards and entered into Lawson database system

Generated reports through HRIS (Lawson)

Processed various documents (applications, personal info forms, I-9, etc.)

Assisted with the transition of new employees during acquisitions related to new hire paperwork and benefits eligibility

FLEISHMAN-HILLARD COMMUNICATIONS ST. LOUIS, MISSOURI 3/2012 – 05/2012

Fleishman-Hillard is a leading global public relations, communication agency with offices across six continents.

Sourcing Specialist Contracted through Benskin & Hott Talent LLC

Researched and recommended innovative methods to strategically source candidates for hard to fill positions

Partnered with hiring managers to recruit and select qualified candidates through social media, advertising vehicles, external employment vendors, job boards and database searches for domestic and international positions

Sourced and developed pipeline of candidates for hard to fill professional positions

Reviewed resumes and prescreened candidates to assess qualifications and made recommendations to hiring managers

Scheduled face-to-face and phone interviews; conducted background and reference check

Managed recruiting related documents; I9s, employment applications and EEO/AAF documents

BROWN SHOE COMPANY ST. LOUIS, MISSOURI 07/2011 – 11/2011

Manufacturer of women, men and children’s shoes and apparel in the US and Canada

Executive Assistant to the CFO, COO (Temporary Assignment)

Coordinated conference calls, Board meetings and submitted invitations to (20) attendees

Prepared Board meeting material, proofread and handled compilation/distribution of meeting material, submitted via email and hard copy

Organized logistics for meetings, room reservations, sound and audio visuals equipment for remote and virtual meetings; set-up caterers for special events

Collected, organized, and assembled data for reports, presentations and special projects

Assisted CFO with budget preparation and ad-hoc reports

EDUCATION

Masters – Human Resources Management Bachelor’s – Business Administration

Webster University, St. Louis, MO Columbia College – St. Louis, MO



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