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Customer Service Manager

Location:
Somerville, MA
Posted:
August 02, 2015

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Resume:

ERIC A. SMITH

http://ourmaninboston.wix.com/portfolio

Digital Publications specialist since 1992

857-***-****

acq1ys@r.postjobfree.com

EMPLOYMENT

****-****

Tokyo, Japan

• Founded and operated Polyglot Studios, KK

• Solicited and liaised with clients including Ministry of Finance,

Asian Development Banking Institute, Capoeira Zoadar, J.W. Music Management, etc.

• Designed logos, ads, cards, brochures, flash websites, posters, marquees, signage, magazines and books; wrote and edited copy and articles for science journals

• Built Access database of freelancers and clients

• Managed staff, projects and budgets

2003-2006

Tokyo, Japan

• Studied Japanese and advanced IT certifications

• “Superior” grade, nationally-certified fluency in Japa- nese, levels N3, N4, N5

• Earned A+, Network+, Microsoft MCP certifications

2000-2003

Tokyo, Japan

• Graphics and audio assistant, chief writer and English editor, “Eigo Tamago” English training software

• Designed lesson plans and materials

• Taught Japanese business people and Fortune 500 corporate directors, including GSK’s president

• Taught business skills, including presentations, speech writing and public speaking, resume writing, phone protocols and etiquette

• Edited technical papers, including academic journal articles on linguistics, oceanography, pharmaceuticals, biotech, software and hardware manuals

1996-2000

Vancouver, Canada

• Graphic design Instructor, LaSalle, Dorsett and VCC

colleges - wrote all curricula

• Sole in-house graphic designer, Royal LePage

• Advised on upgrade to million-dollar in-house produc- tion facitiliies

• Designed ads, brochures and flash animations for 96

real estate agents

• Ran Copyco Printing’s digital output department

1992-1996

Research Triangle Park, NC

• Production Manager, The Beacon Newspaper

• Reporter/photographer, The Beacon Newspaper

• maintained and operated Apple LAN

PROGRAMS

Adobe Creative Suite CS 5.5

• Expert in Photoshop, Illustrator, Flash, Premiere and InDesign (instructor and user)

Quark XPress

• Advanced level

Microsoft Office

• Advanced Level

Audacity, Sonar, Goldwave

• Solid Competency

HIGHLIGHTS Author/Illustrator/Layout/ Photography

• The Path Book I: Origins

• The Path Book II: Destinies

• Sampo Nikki I: Seven Gods of Fortune

• Sampo Nikki II: NeoTokyo

• Sampo Nikki III: Shogun’s Temple

PC Tech Certifications

• 4.0 GPA CDI college, Field Service

• Microsoft Award of Excellence, MCP

• COMPTIA A+

• COMPTIA Network+

GRE

• 99th percentile, Verbal Reasoning

University of North Carolina

• 1st place nationally, Yearbook Editor

• Deans List 4X

• Chancellor’s Scholar

• Newspaper Layout and News Editor

• SGA Senator

• Vice president, Pi Kappa Phi

United Parcel Services

• Top customer service award, 1996



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