THEOPHILUS A. FABULUJE

**** * ******** **. ***#**14 Phoenix, AZ, 85035.

602-***-****

acq1ym@r.postjobfree.com

OVERVIEW

A highly motivated customer service, A/R, A/P, and Collections professional with a verifiable record of accomplishment. Highly creative, recognized as a results-oriented, competitive and solution-focused individual. Areas of strength include:

Accounts Payable & Receivable

Problem Solving

Organizational Skills

Negotiation Skills

Excellent Team Player

Excellent customer service & relationship

Excellent Communication Skills (Written & Verbal)

Time Management Skills

EDUCATION

B.Sc Banking and Finance

2012

Adekunle Ajasin University, Ondo-State Nigeria

Adedewe College, Ondo State 2006

High School Diploma

Gideon Comprehensive High School 2003

Junior School Certificate

COMPUTER COMPETENCES

IBM and Mac Literate

WordPerfect, Microsoft Office, AmiPro

Net Weaver Business Client (SAP)

Corel Draw & QuickBooks

SHAW/HOGAN, I-DIAL & YOM Collection System and Equity Products.

PROFESSIONAL EXPERIENCE

Collection Specialist

Wells Fargo Bank (Home Equity Group).

Resolve customer complaints via phone

Use telephones to reach out to customers manually and using automatic dialing system to contact customers and verify account information

Handle customer inquiries, complaints, billing questions and payment extension/service requests.

Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company

Rendering professional customer service experience

Facilitates resolution of disputed balances via research of all available information and communicates findings to interested parties.

In Compliance with FDCPA Policies and Company Compliance Procedures

Collection Coordinator

Knight Collections Agency: Lagos State Nigeria

Follows best practices while working with internal and external customers to exceed customer satisfaction

Maintains continuous follow-up with customers and branch personnel to obtain timely payment and/or timely dispute resolution

Handle customer inquiries, complaints, billing questions and payment extension/service requests.

Under direction of the Supervisor and Team Lead, prioritizes work to guarantee company and department goals are met

Rendering professional customer service experience

Performs other duties as assigned

In Compliance with Company Compliance Procedures

Accounts Receivable/Payable Specialist

Society for Family Health (SFH): Edo State Nigeria

Full charge processing of all accounts receivable and payable

Manage all petty cash and office supply expense accounts through SAP application

Resolve customer complaints via phone, email, mail, or social media

Handle customer inquiries, complaints, billing questions and payment extension/service requests.

Establish customer credit lines and set up credit accounts with vendors

Utilize computer technology to handle high call volumes

2014-2015

2010-2014

2008 -2010

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