Vijayakumar

Dubai, the UAE

+971**********

Dear Respectful Manager:

Good Day

I recently read about your company's plans for expansion with a great deal of interest. Since the Auto Maintenance Management, Customer Service, Auto Repair Services and General Auto Management industries have been an integral part of my work experience; I was thrilled to learn of your new developments. Therefore, please consider my resume for the position of Auto Body shop Manager

I am accustomed to a fast-paced environment where deadlines are a priority and handling multiple jobs simultaneously is a requirement. I enjoy a challenge and work hard to attain my goals. Constant communication with all levels of management has strengthened my interpersonal skills.

I am therefore respectfully requesting a personal interview. I feel confident that a frank, in-person discussion will determine if a compatible environment exists for a future relationship. I would welcome this opportunity and assure you that this would be time well spent. In advance, I thank you for your consideration and look forward to meeting with you in the near future.

Best regards,

Vijayakumar

Vijayakumar

Dubai, United Arab Emirates

BODY SHOP MANAGER 056-*******,

050-*******,

acq1p9@r.postjobfree.com

CAREER OBJECTIVE

Auto Body shop Manager or General Auto industries where my extensive experience, strong knowledge and proven expertise can add value and benefit your organization.

CAREER SUMMARY

Senior management professional, regional and branch representative, and business strategist with a proven record for steering business turn around facilitating lucrative transitions to new markets, and creating solid internal structures that are both expandable for future growth, and responsive to customer expectations. Outstanding results in Automotive Business, Auto Repair, Auto Maintenance and Client Relations. Results- and success-driven history of driving companies' success increase in revenue growth through big-picture vision, creativity, and an intuitive sense for 'what works' in customer needs, service management, and service development. Decisive leadership style is underscored by fiscal acuity, an appreciation for the power of teams to excel, and a genuine commitment to transparent communications with vendors, staff, and clients.Facilitator and auto repair shop Supervisor with a diversified background over the past 36+ years.

• Procedure Standardization • Contract Negotiations

• Performance Reengineering • Customer Relations

• Service Promotion • Team Management and Leadership

• Operations and Finance Management • Strategic Plan Development

• Workflow Management and Supervision • Branding and Change Management

• Cost and Budget Control • Revenue Improvements

EMPLOYMENT EXPERIENCE

BODY SHOP MANAGER 2013 DEC Till Date.

Technical Resources Dubai U A E.

Ensure that the service centre achieves the budgeted net sales, gross margin and net contribution which results towards the company’s overall budget achievement.

Plan and ensure optimal use of facilities.

Monitor, mentor and develop team members to achieve high level of performance for good customer satisfaction.

Ensure that the technical problem during vehicle repair is documented.

Analyze service orders made on a daily basis to ensure that the standards set as per company policies are followed by the team members in recording the service and repair details.

Dealing with Insurance and Multinational Companies For Business,

BODY SHOP MANAGER 2009 to 2012

Lootah Technical Center Dubai, UAE

• Communicated with customers daily.

• Assisted customers with inquiries and provided all pertinent information.

• Analyzed customer requirements for future services.

• Assessed client needs and recommended appropriate products or modifications.

• Trained staff members to ensure solid field knowledge, deliver and surpass customer expectations, by establishing their needs and by focusing on service providing benefits.

• Ensured that various components mentioned in company's mission statement are achieved.

• Developed own and fellow team members’ knowledge of the automotive industry, helping to develop new features and technical developments through visits to Auto fairs and exhibitions.

• Monitored staff activities, CSI's, KPI's etc. to ensure regular follow up of prospects.

• Developed budgets and approved expenditures for supplies, materials, and human resources.

• Recommended and authorized capital expenditures for acquisition of new equipment and property to increase efficiency and services of operations department.

• Prepared management recommendations, such as need for increasing fares, tariffs, and expansion and changes to existing schedules.

• Conferred and cooperated with senior management and other in formulating and implementing administrative, operational and customer relations, policies and procedures.

• Coordinated efficient trouble shooting and repair processes in order to complete them on time.

• Dealt with insurance companies, spare parts dealers and competitors in order to establish better quality standards and become the leader in the auto maintenance sector.

• Examined vehicle to determine extent and type of damage.

• Computed estimates and actual costs of factors, such as materials, labor, and outside contractors, and prepared budgets.

• Recommended measures, such as procedural changes, service manuals revisions, and equipment purchases, to improve work performance and minimize operating costs.

• Completed and maintained reports, such as time and production records, inventories, and test results.

AUTO BODY SHOP INCHARGE 1989 to 2009

Al Futtaim Trading Enterprises Dubai, Dealer Honda, Volvo, Chrysler, Dodge & Jeep.

• Responded to inbound customer inquiries regarding claim procedures.

• Analyzed problems and anticipated customers' needs.

• Recognized for delivering quality service and products and for developing loyal customers, resulting in impressive profits.

• Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels.

• Ensured all repair processes are adhered to at all times and exercise strict control of Standard Operating Procedures.

• Increased market penetration by effective forecasting, and by implementing tactical plans.

• Recommended effective marketing strategies, to expand market presence and increase revenues and profitability to executive marketing staff.

• Developed and analyzed statistical data and product specifications, established quality protocols, participated in quality training and safety programs, and developed procedures and reports to capture statistical data.

• Established policies and procedures, recruited and hired personnel, established staff development training program, implemented quality assurance procedures, purchased all capital equipment, and established controls to monitor service delivery.

• Performed vehicle inspection, policies compliance, test drives and other related issues in order to achieve the most efficient results of a repair.

• Directed and coordinated the activities of employees engaged in production and processing of maintenance services.

• Planned and established work schedules, assignments, and production sequences, to meet production goals.

• Calculated labor and equipment requirements and production specifications, using standard formulas.

• Reviewed operations and accounting records and reports to determine the feasibility of production estimates and evaluate current production.

• Conferred with management and subordinates to resolve worker problems, complaints, and grievances.

WORKSHOP IN CHARGE SERVICE 1977 to 1988

Al Jabr Trading Company, Saudi Arabia, Dealer Nissan Motors.

• Researched requests, checked availability, and, if necessary, recommended alternative service repair options.

• Handled customer inquiries and complaints.

• Developed excellent relationships with clients and created a number of award-winning campaigns.

• Established rapport with clientele by bringing enthusiasm and energy to the workplace.

• Directed and supervised employees engaged in repairs, inventory-taking, reconciling cash receipts, and performing specific service for customers.

• Inventoried stock and reorders when inventories drop to specified level.

• Conferred with company officials to develop methods and procedures to increase revenues, expand markets, and promote business.

• Demonstrated ability to establish new accounts, as well as built and maintained long term business relationships.

• Finalized the deals and kept surveyors informed about vehicle accidents.

• Assigned workers to perform activities, such as service appliances, repair and maintain vehicles, and install machinery and equipment.

• Conferred with personnel, such as management, engineering, quality control, customers, and workers' representatives to coordinate work activities and resolve problems.

• Recommended and initiated personnel actions, such as employment, performance evaluations, promotions, transfers, discharges, and disciplinary measures.

• Directed, coordinated, and assisted in performance of workers' activities, such as engine tune-up, hydroelectric turbine repair, and circuit breaker installation.

• Examined object, system, and facilities, such as telephone, air-conditioning, and industrial plant, and analyzed information, to determine installation, service, and repair needed.

EDUCATION AND CREDENTIALS

•Diploma, Automobile Engineering (AMIAI) India (AMIMI) London. Passed Year 1974

College of Engineering Technology, Madras, India

COMPUTER SKILLS

• A S 400

. SAP Automotive Application.

• M S Office Internet Navigation and E-mail

LANGUAGES

• Arabic (Fluent) • English (Fluent)

• Hindi (Fluent) • Malayalam (Fluent)

• Tamil (Fluent)

.

PERSONAL DETAILS

Marital Status: Married with two dependants.

D.O.B: 24/12/1951

Nationality: Indian

Driving License: U.A.E. license no.562526

PROFESSIONAL REFERENCES

Available upon request.

Contact this candidate