Stacie Pratt

• acq1lt@r.postjobfree.com•

405-***-****

PROFESSIONAL SUMMARY

Customer Service Professional seeking an entry level position as Call Center Representative. Looking for advancement opportunities within a stable and supportive company. Bring 13 years’ experience in fast-paced, high volume customer service environments. Self-motivated with exceptional communication and computer skills. Friendly, outgoing professional who remains calm and composed under pressure. Flexible individual with the ability to adapt positively to challenges and changes that arise. Focus energy into finding the solution despite a challenging situation involving agitated customers

SKILLS

•35+ WPM

•Mac and PC, Microsoft Word, Excel, Power Point, Windows XP, 8.1

•Fast and effective critical thinking and problem solving techniques

•Extremely Productive Time Management

• Small Business Management Experience including: Advertising and Marketing, Payroll and Accounting, Finding and Training Employees, Negotiate New Accounts as well.

•Experience with multi-line phone systems, Auto-Dialer and Multiple/Split Computer Screens

•Actively listen to others ideas and work as team

•Experience assisting agitated and angry customers over the phone

WORK HISTORY

“Spit-Shine!” Cleaning

16409 Osceola Tr. Oklahoma City, OK

Owner

November 2011 – Present

•Sole Proprietor, small home based specialized in home and office cleaning

•Ran advertising and marketing ideas to establish initial customer base and encourage repeat customers

•Earned exceptional testimonials and reviews from clients on the website Angie’s List

•Developed packages based on customer feedback to cover all of our clients’ needs

•Completed and mailed invoices, payroll and checks

Red Lobster

Memorial Rd. Oklahoma City, OK

Bartender/Server June 2001-September 2010

•Served each guest courteously, quickly and effectively

•Consistently used suggestive selling techniques

•Closed out cash register and prepared cashier report

•Inventory monthly

•Managed bar revenues, ensured each guest was billed correctly and all cash accounted for correctly

GO Solutions, Sybra Inc.

Tampa, Florida

Call Center Service Representative

April 1996-May 2000

•Worked answering phones, resolving billing issues, customer complaints etc.

•Solved unresolved customer issues

•Maintained up-to-date knowledge on service and product changes

•Maintained work to exceed goal placed by management

•Promoted to Floor Supervisor

•Promptly respond to inquiries and request

EDUCATION

Associate of Science Psychology

Rose State College

Midwest City, OK

•Still attending, 62 credits earned

•3.2 GPA

High School Diploma

Gulf High School

New Port Richey, FL

ACHIEVMENTS

•Rated in top 10 Cleaning Businesses based solely of customer comments and reviews in Angie’s List website

•Youngest employee to be promoted to Management at GO Solutions in state

Contact this candidate