DORENNA A BROWN

***** ********** ** #****

DALLAS, TX 75243

Home 214-***-**** Cell 214-***-****

acq1go@r.postjobfree.com

Career Objectives

A career with challenge that will utilize my experience and training in an atmosphere that encourages personal and professional growth.

Summary of Qualifications

A multi-task individual who is cordial, assertive, creative, resourceful and a team player with extensive experience in customer service, security officer, collections,scheduling, troubleshooting, stocking merchandise, operating machines, data entry, soldering,inspecting and test.

Work History

Oct 24, 2013-Present

Whelan Security/Dallas, Texas

SECURITY OFFICER

Foot patrol, vehicle patrol, ability to work in all weather conditions. Securing customers, employees, doors, locks, and view CCTV monitors. Looking for anything suspicious. Filling out daily report forms, incident forms, mileage sheets, administration working at security desk signing in and out employees, visitors and vendor’s.

Sept12, 2012-Aug 23,2013

Corner Stone Staffing/Equifax-Addison, Texas

VERIFICATION SPECIALIST/RAPID REPORTING

Worked in a Call Center environment, making out bound calls to employers verifying employment and data information for home mortgages.

Jan06, 2012 - Mar18,2012

AT&T U-VERSE/PINNACLE1 - Richardson, Texas

TIERII TECHNICAL SUPPORT AGENT

Inbound call’s assisted customer’s with their U-Verse issue’s and main point of contact with exceptional customer experiences assisted customers around the country who are looking for answers regarding their accounts. Tracked, documented and retrieved call information and trouble shooting. Consistently delivered exceptional customer service. Worked in a fast paced excepting work environment. Worked cooperatively with a wide variety of people. Maintained composure under pressure and defusing issues of customers. Responded appropriately to customer concerns and remain consistently professional.

Mar 04, 2010 - Nov 09, 2011

U S SECURITY ASSOCIATES, INC – Dallas, Texas

SECURITY OFFICER

Foot patrol, vehicle patrol, daily report forms, data entry, incident forms, radio check to dispatch, view CCTV monitors, make I.D. badges, securing clients, employees, customers, exit doors and gates, work in different locations has a flex officer.

Jun 04, 2008 – Oct 30, 2009

CHAMPION NATIONAL SECURITY - Richardson, Texas

SECURITY OFFICER

Foot patrol, vehicle patrol, ability to work in all weather conditions. Securing customers, employees, doors and locks at companies and stores looking for anything suspicious. Filling out daily report forms, incident forms, and mileage sheets. Working closely with police force, 911, properties management also call in hourly check in to the dispatch office.

Dec 09, 2007 - Mar 26, 2008

H & R Block - Richardson, Texas

CUSTOMER SERVICE REPRENSENTATIVE

Making phone calls to clients to remind them of appointments. Letting the client know when to pick up their checks. Making appointments with clients via phone and in person. Setting up folders for each client, data entry, taking payments, and filling. Matching clients to the right tax professional based on tax pro's abilities. Matching clients to last year's tax pro's. Matching the client’s needs as for as language to the right tax professional. Keeping the front end of the office a friendly and happy environment.

Apr 09, 2006 - Aug 07, 2007

MOBILEX USA - Dallas, Texas

CUSTOMER SERVICE REPRENSENTATIVE

Data entry of incoming calls from facilities placing orders for X-rays ensuring all information given is accurate responding to facilities needing information on orders that has been placed verifying results of x-rays with medical professionals.

Nov 01, 2005 - Jan 31, 2006

STREAM INTERNATIONAL - Richardson, Texas

CUSTOMER SERVICE CALL CENTER

Main point of contact with exceptional customer experiences assisted customers around the country who are looking for answers regarding their accounts. Tracked, documented and retrieved call information and trouble shooting. Consistently delivered exceptional customer service. Worked in a fast paced, excepting work environment. Worked cooperatively with a wide variety of people. Maintained composure under pressure and defusing issues of customers. Responded appropriately to customer concerns and remain consistently professional.

Jun 07, 2004 - Jun 22, 2005

SAMSUNG TECHNOLOGLY - Plano, Texas

QUALITY ASSURANCE INSPECTOR

Responsible for inspecting all cell phones to meet the standard and criteria set forth by Samsung.

Dec 01, 2003 - Jan 31, 2004

THE CONTAINER STORE - Coppell, Texas

ORDER FILLER

Filled merchandise orders for all the companies all over the country. Operated a hand lift and pallet loading merchandise to deliver orders to the dock for shipping. Used hand scanner gun to locate orders to pull.

Mar 01, 2002 - Nov 29, 2003

TARGET - Oklahoma City, Oklahoma

SELL ASSOCIATE

Soft-Lines/Planogram/Customer Service/Zoning

Sep 01, 1998 - Sep 01, 2000

ANDERSON NEWS - Oklahoma City, Oklahoma

ORDER FILLER

Filled magazine orders utilized a weight machine input magazine order information on windows 2000 Loaded and stocked magazines/Operated a strip machine.

Nov 01, 1992 - Jul 31, 1998

United States Post Office - Oklahoma City, Oklahoma

DISTRIBUTION CLARK

Sort mail/operated an automation machine/data entry/weight mail/type 35wpm.

Education Jan 1989 - May 1989

Oklahoma City Jr. College - Oklahoma City, Oklahoma

Education Level: 18 credit’s

Major: Computer Programming

GPA: 3.0

Graduated: No

Sep 1974 - May 1976

Del City High – Del City, Oklahoma

Education Level: High School Diploma

Major: Basic Studies

Minor: none

GPA: 3.0

Graduated: Yes

Training Sep 27,1990-Mar 12,1991

Canadian Valley Area Vocational & Technical School

Electronic Soldering

Bi-Filer Soldering, Wren/Sabre Training

Status: Certification

Occupational Licenses/Certification

Texas Department Of Public Safety - Dallas, Texas

Non-Commissioned Security Officer

License

Issued: Jul 22, 2008

Expires: Jul 22, 2016

Issued: Dec 2013

First Aid CPR AED

Issue: Nov 2013 - Expires: Nov 2015

Computer Skills-Typing Speed: 35 Words Per Minute

Database Software (Oracle, Access, etc)

Data Entry Terminal (SVT, Mainframe Terminal, etc)

Email Software (Outlook, etc)

Internet Browser (Netscape, IE, etc)

Personal Computer’s, Fax, Copier

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