*. PERSONAL DETAILS

Full names & Surname : Valencia Moamogwa

Other address : 187 Purchase place flats

: Albertina sisulu street

: Johannesburg

: 2092

Home Language : Setswana

Other Languages : English, IsiZulu, Xhosa, and Tswana

Nationality : South African

Driver’s Licence : code 10

2. EDUCATION

TERTIARY

Institution : University of Johannesburg

Qualification :BA Honors in public management and governance

Modules : capita selecta( risk management), public management and governance methodology, research methodology, advanced public financial management and advanced public policy management.

Year completed :2013

Institution :University of Johannesburg

Qualification : Baccalaureus Atrium in Humanities degree

Modules :Information Management, public management and governance, introduction to language and text studies, cross cultural communication, development studies, sociology and basic numeric skills.

Year completed :2012

SECONDARY

Institution : Reabetswe High School

Highest grade passed : Grade12

Subjects passed : Setswana (HL), English (FAL), Life-Orientation, and Accounting, Economics, math literacy as well as Business Studies

Qualification : National Senior Certificate

Year Obtained : 2008

3 WORK EXPERIENCE.

STUDENT OFFICE ASSISTANCE AT THE UNIVERSITY OF JOHANNESBURG ( 2013 January -2013 November)

Provided assistance to student with academic problems, including enquiries about marks, change of modules and general enquiries.

I served as a communication bridge between lectures and students

Assisted with invigilating and marking of assignments

Deal with online student queries

Call prospective students for interviews

VOLUNTEERING AT AN NGO OF RECEIVE AND GIVE (RAG) AT THE UNIVERSITY OF JOHANNESBURG (2012 May-2012 NOVEMBER)

Identified needy communities and organizations such as home based cares and orphanage

Approached companies such as food chain stores to ask for donations i.e food parcels and money to help the disadvantaged communities

Organized events with in the university such as beauty contest, fresher’s ball and generate money and Spent time with homeless and old people

SALES AND PROMOTIONS FOR LIQUID BLUE RESTAURANT( 2012 JANUARY -2012 April)

Introduced products to various customers at the malls and big chain stores .

Marketed the product and applied my persuasive skills to make sales

ensure delivery of products to customers in a timely manner

respond to customers needs

CALL CENTER AGENT FOR MAGNITIOUS EVENTS PTY LTD) (2014 FEBRUARY- NOVEMBER 2014)

Attend to customer queries

Operate the telephonic switchboard

Call in customers for meetings

Respond to customers emails

Call customers with new range of products

Do a call log summary at the end of business day

conduct online market research

4. PROFESSIONAL SKILLS

• strong ethical conduct

• strong verbal and communication skills

• extensive computer skills on window packages,power point and emails

• General Office Skills

Research and Presentation Skills

Leadership Skills and Managing Skills

Problem solving skills

Organizational skills

Report writing skills

Management skills

5. PERSONAL ATTRIBUTES

• Goal-oriented and team player

• Self-motivated

• Professional with analytical mind

• Detailed-oriented

• Resourceful

• Friendly and approachable.

maintain confidentiality

6. REFERENCES

Name : Mr Sindisa Baloyi

Position :Junior lecture at the university of Johannesburg

Contact No. : 011-***-****/083-****-***

Name : Miss Caroline Matroos

Position :RAG Chairperson

Contact :079*******

Name : Mr Mzwakhe Radebe

Position :manager director at Bayer Pharmaceutical

Contact :011*******

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