STEPHANIE JACKSON

Chandler, AZ ***** – acq1di@r.postjobfree.com

Summary

Reliable and driven Associate who possesses an excellent work ethic, quickly learns and masters new

concepts skills with more than 20 years in retail. Areas of expertise include inventory, cash

management and exceptional customer service. Dedicated and focused Associate who excels at

prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

Seeking a role of increased responsibility and authority. Warehouse Worker accomplished in

organizing shipments and loading trucks for fast and efficient customer delivery. High-achieving

Associate offering an extensive background in customer service, sales, client relations and

merchandising. Self-directed and self-motivated team player who also works well independently.

Highlights

Inventory control procedures Team player

Cash handling accuracy Resolution-oriented

Detail-oriented Customer-service oriented

Shipping and receiving Packing and scanning orders

Self-starter QuickBooks oriented

Experience

Arizona Watertite Systems February 2013 to Current

Bookkeeper

Gillbert, AZ

Maintained Quickbooks accounts receivable and payables documentation electronically and on paper.

Processed journal entries, online transfers and payments. Executed receivables and payables filing.

General Clerical work in a fast-paced environment and multitasking.

Arizona Tile LLC April 2014 to April 2015

Order Desk CSRF

Tempe, AZ

Completed assigned tasks to the best of my ability, within the time specified. Maintained a high level

of product knowledge and actively seeks out new information. Demonstrated proficiency in using

company computer applications. Promptly responded to general inquiries from members, staff, and

clients via mail, e-mail and fax. Recommended selected and helped locate merchandise based on

customer needs and desires. Responsible for ringing up customers in a timely manner and

guaranteeing high level of customer service. Helped customers select products that best fit their

personal needs. Educated customers on product and service offerings.

Lowe's Home Improvement October 2006 to January 2013

Shipping and Receiving Clerk

Chandler, AZ

Inventoried and Data Entry all products coming in from vendors.

Loaded and Uploaded trucks of product, used forklifts, floorjacks, and cherry pickers. Stocked and

replenished merchandise according to the store merchandising layouts. Coordinated communication

with merchandise operations and vendors for PO creation and maintenance. Loaded products onto

trailers for delivery. Moved freight, stock and other materials to and from storage and production

areas and loading docks. Cleaned and maintained the warehouse in compliance with OSHA Safety

Standards. Recorded numbers of units handled and moved using daily productions sheets. Printed

various labels and tags for all merchandise.

Lowe's Home Improvement October 2006 to January 2013

Return to Manufacturer Clerk

Chandler, AZ

Processed damaged and defective products from customers and manufacturers, communicated

between customers and vendors of products. Determined customer needs by asking relevant

questions and listening actively to the responses. Answered customer telephone calls and emails

promptly and in an appropriate manner. Resolved customers complaints in a professional manner

while prioritizing customer satisfaction. Priced damaged merchandise, stocked shelves and took

inventory of supplies. Adhered to all requirements and regulations for HAZMAT Regulations. Pulled

recalled product from sales floor. Referred unresolved customer grievances to designated

departments for further investigation. Coordinated between customers and delivery to resolve issues

at customer's home. Accurately logged all daily returns and manufacturer credits.

Lowe's Home Improvement October 2006 to January 2013

Special Order Coordinator

Chandler, AZ

Overseen special order purchase order's dealing with plus/minus discrepancies. Discussed and

trained Dept. Managers and Sales Associated on resolution. Reported weekly with Corporate on all

discrepancies and resolutions. Displayed and priced weekly all Special Order items returned with no

vendor credit was giving.

Survivors Educating Loving Friends and Family June 2002 to October 2006

Assistant Administrator

Mesa, AZ

Maintained electronic files, paper files, kept an up-to-date department organizational chart. Made

copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed

spreadsheets, faxed reports and scanned documents. Managed daily office operations and

maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions

and calculations to develop reports and lists. Managed the receptionist area, including greeting

visitors and responding to telephone and in-person requests for information. Designed electronic file

systems and maintained electronic and paper files.

Education

Blue Ridge High School

GED

Pinetop, AZ, United States

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