**/**** ** **/****

Ontario, CA

****

Rancho Cucamonga, CA, USA

DEBBIE MEDRANO

Summary

Versatile Senior Customer Service Representative offering administrative and office support experience as well as maintaining solid customer relations by handling questions and concerns with speed and professionalism. Capable of rapidly learning new assignments involving decision making, organization of data, customer service, working cross- functionally with others and prioritizing responsibilities. Key Skills

Microsoft Office proficiency

MSword, MSexcel, MS PowerPoint, Outlook

Typing 61 wpm, 10-key by touch

Knowledge of SAP systems, applications, processes

Business writing

Strong problem solver

Time management

Dedicated team player

Adaptability and initiative

Attention to detail

Experience

Senior Customer Service Rep/Administrative Assistant Aaren Scientific Inc

Established and revised work procedures to meet the company growth with the increase in customer accounts within the International and Domestic markets.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

Made copies, sent faxes and handled all incoming and outgoing correspondence for 30 high profile accounts in the global market.

Created and organized electronic files for an estimated 200 long-term customer contracts to include payment terms, pricing, territory and special instructions. Provided weekly and monthly excel reports to our CEO and CFO to ensure sales forecasts met or exceeded territory expectations.

Properly routed agreements, contracts and invoices through the signature process to ensure the Standard Operating Procedure was met.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Provided support for CEO and sales team in managing operation work flow. Analyzed and resolved work problems within the customer service department. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Daily interaction with customers either by telephone, electronically or face to face with a highly organized, positive attitude.

Examined documents, materials or products and monitored work processes to assess completeness, accuracy and conformance to standards and specifications.

Education

Certification Program: Business and Office Technologies Chaffey College

Academic Achievement Certification and Award in Business and Office Technologies Academic Achievement Certification and Award in Medical Billing Certificate of Proficiency in Business and Office Technologies 14057 E. Constitution Way, Fontana, CA 92336 C: 909-***-**** acq1cq@r.postjobfree.com

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