Angeli Laarni C. De Guzman

** ********** *****, ********, ******* L6X 0K3

R: 905-***-****; M: 647-***-****; E: acq1cp@r.postjobfree.com

OBJECTIVE

A position in Software/Application Support or Programming

HIGHLIGHTS OF QUALIFICATIONS

Over ten years of work experience including Information Technology

Bachelor’s Degree in Computer Science

Strong skills in : technical support, software support, programming, technical writing, and customer support

Expert in application software like : Microsoft Office, Call Center’s CRM, Warehouse Management System, Time & Attendance, Payroll, Accounting, POS, and Inventory

PROFESSIONAL EXPERIENCE

Brookfield Cold Storage Jan 2008 to present

Brampton, ON

Shipping & Receiving (Traffic Personnel)

Records contents to be shipped via Warehouse Management Systems including preparation of bill of lading, invoices, and other shipping documents

Coordinates with Warehouse department in regards to incoming goods and verifies against invoices, recording shortages or reject damaged goods

Assists clients inquiry thru phone on delivery or pick-up schedules

Attends to client’s needs in regards to loading and unloading of goods

CHUBB Security Inc. Sept 2005 to Jan 2006

Mississauga, ON

Security Alarm Operator (Customer Service)

Monitored and processed signals received at Central Station Office from Security Systems (fire alarms, intrusion, and the like) via MAS Software.

Coordinated with Customers, Police, Fire and Medical (Ambulance) Agencies

Glaxo SmithKline Sept 2004 to May 2005

(Health Hub Division) Makati City, Philippines

Software and Business Support

Designed projects for software development of Call Center’s Nortel System, Symposium and CRM Software.

Acted as liaison between IT and Business Processing Unit in regards to improvement of system.

Prepared Project Charters and Benefit Reports for new and existing software.

Conducted User Acceptance Test, Implementation, and User’s Training on company’s system.

Provided Business Intelligence reports from data mining using SQL for marketing statistics and analysis.

Angeli Laarni C. De Guzman page 2

Saudia Airlines April 2004 to Aug 2004

(Travel Wide - Saudia) Makati City, Philippines

Software Support

Monitored Solomon accounting system, on-line airline and reservation system (SARS).

Maintained computers, printers, network, proxy and mail servers.

Trained employees on usage of computer hardware and software.

Business Machines Corporation July 2001 to Apr 2004

Makati City, Philippines

Software Support/ Programmer

Handled software development (SDLC) projects for Point of Sales, Inventory, Barcode Labeling, and customized Data Entry Systems. Ensured quality assurance of software, reviewed technical documentation and scheduled after sales support.

Led programmers in analysis & design, development, debugging, implementation, and maintenance of systems.

Coordinated with clients in data gathering, product presentation, and users training.

Created policies and procedures for in-house computer systems, network and data security. Including, controlling of IT department’s budget.

Trident Electronics Corporation Feb 1996 – March 1999

Quezon City, Philippines

Technical Sales Support

Supported Sales Personnel on product presentation and technical discussion of Time & Attendance and Payroll Systems, Data Capturing Devices, and, Security Access Systems.

Prepared system specifications and costing for client’s proposals.

EDUCATION

Bachelor of Science in Computer Science degree - 1994

AMA Computer University, Philippines

Computer Programming Course (Java) - 2012

Humber College, Toronto

TRAININGS

5S Philosophy

Software Engineering - Building Quality into Software

Electronic and Point-Of-Sales Systems, Toshiba Electric Co.

Office Machines & Banking Systems, Dela Rue

Workplace Hazardous Materials Information System

TECHNICAL SKILLS

Programming Language : Visual FoxPro, Visual Basic 6, Java

Databases : Microsoft Access, SQL

Word Processors : Microsoft Word, WordPerfect

Spreadsheets and Report Designer : Microsoft Excel, Lotus, Crystal Report

Graphic Arts and Modeling: Microsoft PowerPoint, Macromedia Flash, MS Visio

Task Scheduler : Microsoft Project

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