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Customer Service Sales

Location:
Illinois
Posted:
July 31, 2015

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Resume:

Mark Oliverio

*** ********* ******, *******, ** *0187

Phone: 630-***-****, Cell: 312-***-****

E-Mail: acq1ax@r.postjobfree.com

https://www.linkedin.com/pub/mark-oliverio/57/318/18b

Business Development Manager / Regional Sales Executive

Result-oriented and self-motivated professional with extensive experience in boosting organizational profitability and performance through high-impact operational and sales management with extensive experience in business operations. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities and develop innovative and cost-effective solutions to enhance competitiveness, increase revenue and improve customer service offerings. Maintains a high level of personal drive, confident nature and an aggressive attitude in achieving results.

~ Substantially increased the number of customers by 100% and increased visibility of organization in addition to generating double revenues as Vice President, Correspondent Banking ~

~ Instrumental in bringing 30 accounts and taking territory from 0 volume to producing 10 million/month in volume as Account Executive ~

~ Significantly grew low-volume account to $50 million in volume by leveraging product knowledge to cross-sell and expand account as Account Executive ~

SKILL AREAS: Strategic Planning w Key Account Management w Retention of Profitable Business w New Products Marketing w Growth Opportunity Identification w Risk Management w New Business Development w Sales Cycle Management w Marketing Management w Business Management & Profitability Improvements w Credit Card Management Services w Asset Liability Managementw Needs Assessment w SaaSw Treasury and Liquidity Managementw Customer Service & Relationship Management w Contract Negotiations w Client Presentations w Profit/Loss Management w Cross-Functional Business Acumen w Multitasking in Fast-paced Environments w Highly Organized & Strong Analytical Abilities w Articulate Oral & Written Communication w Quick Problem Resolution & Decision Making w Team Building, Training & Development w Collaborative Leadership Skills

PROFESSIONAL EXPERIENCE

United Bankers Bank - Hinsdale, IL (Feb 2014 – Present)

Offers Correspondent Banking Services, Insurance, Participation Loans, Asset Liability Management, Securities, Credit Card Programs, Bank Valuations, Human Resource Management, Check Image Exchange, Compliance Services, Bank Stock Lending and Identity Theft Solutions

Vice President, Correspondent Banking

Accountable for generating subscription based revenue for software and cloud products

Provide various types of commercial lending including CRE, Bank Stock, ABL, and C&I

Tasked for the overall growth and profitability of territory including P/L management and negotiation of contract pricing

Formulate business plans and execute consultative sales strategies by thoroughly analyzing the financial performance of organization and making recommendations on findings

Act as a trusted adviser to both existing and prospective customers and responsible for prolonged and sustainable revenue growth

Substantially increased the number of customers by 100% and increased visibility of organization in addition to generating double revenues

Collaborate with C-Level executives at Community banks to provide access to Identity theft protection, asset liability management, treasury and liquidity management, credit card management services, executive risk solutions, insurance, and operational processing

Flagstar Bank - Chicago, IL (Mar 2013 - Feb 2014)

Flagstar is a national mortgage originator also operating as a traditional Midwest community bank

Account Executive

Oversaw full spectrum of account related activities for the organization

Efficiently managed overall profitability and risk management of the customer including negotiation of pricing and resolution of outstanding invoices

Remarkably brought 30 accounts and took territory from 0 volume to producing 10 million/month in volume

Monitored overall compliance and quality of business submitted and aided in structuring complex transactions

Built deeper relationships by cross-selling SaaS based products into current and prospective clients

Sought out and found new broker, correspondent, bank and credit union customers to educate and train on Flagstar’s mortgage products and technology with the goal of acquiring their closed loan production and providing them with a credit facility to facilitate liquidity

Peoples Home Equity - Lombard, IL (Nov 2012 - Mar 2013)

Fully functional Conventional and Government HUD APPROVED LENDER helping retail clients and mortgage affiliates across the country

Area Sales Manager

Oversaw the sales operation of the company in the assigned area

Acted as a liaison between operations and the retail branches

Built brand awareness for the company in the territory; in addition to monitoring branch profitability, risk management, and overall compliance

Structured branch agreements and compensation

Partnered with local referral sources to generate new revenue opportunities

Wells Fargo - Chicago, IL (Jun 2004 - Sep 2012)

Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.6 trillion in assets

Account Executive

Promoted full line of commercial and residential real estate lending products to new and existing accounts in assigned territory with duties including mortgage origination, quality control, underwriting, servicing and business development with lending institutions

Ranked in top 10% of sales and among top 5 representatives in region of 60+ representatives over last 3 years and invited to Annual Sales Conference as top performer each of last 3 years

Awarded Leaders’ Club recognition for ranking among top 25 members of sales team based on volume in 2010, 2009 and 2008

Significantly grew low-volume account to $50 million in volume and ranking among top 20 accounts in volume in entire division by leveraging product knowledge to cross-sell and expand account

Proficiently achieved 90+% client retention by establishing trust and delivering superior customer service; and also retained largest accounts despite aggressive competitive targeting, pressure, and pricing

Created and implemented aggressive marketing and promotional campaigns to influence current and potential customers and to grow territory in total sales, accounts, and sales per account

Analyzed complex deals by leveraging financial plans, tax, and market strategies

Partnered effectively with customers, investors, GSEs, and internal operations

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Master of Science in Banking and Financial Services Management 2013

Boston, University, Boston, Massachusetts

Bachelor of Science in Business Administration 2001

Loyola University, Chicago, Illinois

Professional Memberships: Illinois Bankers Association and Knights of Columbus

Technical Skills: Microsoft Office Suite, Salesforce, Microsoft Dynamics, Act



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