Robin Smith

602-***-****

acq19h@r.postjobfree.com

www.linkedin.com/in/rsmith1557

Exceptional service provider, persuasive communicator, independent and effective

Amerco Uhaul Remote Customer Service Agent May, 2015 - Present

Solutions based service focused on reservations, billing inquiries and quality assurance.

Robert Half Office Team September, 2014 - April, 2015

Clerical and data entry emphasis, reliability proven Temporary Associate exceeding expectations.

TeleTech, Inc. October, 2012 - February, 2013

Maintained top tier ranking among customer service agents by effectively resolving billing inquiries and retaining membership participation.

Coached and encouraged members to achieve goals by providing navigational guidance to fully utilize program features in website and mobile applications.

Removed duplications and performed accurate data entry in business to business database.

Society of St Vincent de Paul April, 1995 - November, 1998

Coded and entered donation data and coordinated cross-departmentally to produce queries and statistical reporting from the donor database.

Prepared database reporting of Honorariums and In-Memorials for inclusion in printing of Vincentian Newsletter.

Extracted donor data for tax reporting and coordinated timely mailing.

Assisted other finance departments with billing resolutions and document filing.

Developed and maintained Administrative task calendar to improve reporting timelines.

Levin, Grant & Associates September, 1991 - April, 1994

Worked independently to perform case research using Superior Court’s docket database and executed court filings.

Performed data entry for client database and mail merges of consultative correspondence.

Maintained files and backup disks.

Provided relief reception services including appointment setting, fees collection and ordering office supplies.

Interviewed clients and drafted legal documents pertaining to Dissolution.

Towne Development Group January, 1990 - August, 1991

Answered telephone and greeted visitors and staff and scheduled and set-up conference room.

Prepared correspondence and meeting minutes from dictation.

Resolved discrepancies in client’s selection of features.

Coordinated signage permitting and assisted with advertising print work.

Assisted with filing of sales contracts.

References available on request

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