NEHA SADANA

Mobile: +91-999*******

E-Mail: acq131@r.postjobfree.com

In quest of Senior Level Assignments in Operations Management/

/HR function /Process Management/

Client Servicing

AN OVERVIEW

A customer-centric professional with nearly 10 years of experience in Process Management, Customer Relationship Management, Sales Support Management & HR support.

Currently working as Sales Support Executive & HR support with Metso India Pvt. Ltd., Gurgaon

Experienced in managing backend operations, project management with an aim to accomplish corporate plans & goals successfully.

Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues.

Capabilities in coordinating with internal/external customers for running successful process operations, also implementing procedures and service standards for business excellence.

An effective communicator with good relationship building & interpersonal skills.

PG Diploma Holder in Logistics & Supply Chain

MBA in Human Resources & Marketing

CAREER RECITAL

Metso India Pvt. Ltd.

June’11- Till date Support Executive – Sales & Service

Key Deliverables

Preparing weekly, daily and monthly sales report for the team and the higher management for decision making. Data analysis and PPT’s to give a clear picture on target V/S achievement, service team activities, Invoicing and Order booking etc.

Preparing quotations on SAP and coordinating with customers for their respective orders along with the sales team.

Preparing reports based on quotations to analyze order conversion ratio.

Coordinated with the

- Distribution Channel team for order billing and dispatch of material.

- Product Managers for the availability, procurement and details of the products to be delivered.

Direct reporting to the General Sales Manager and taking care of his schedule and meeting calendar.

Maintaining the attendance report, client visit report, and daily allowances report for the sales team.

Single point of contact for arranging team meetings, preparing meeting agenda and preparing PPT’s for annual conferences.

An active member of the team in arranging team outings/lunches and other team activities.

Worked on Lotus notes, SAP, Microsoft Outlook

Notable Highlights – Started working with the HR Team from Jan’15 Till date after completion of MBA in HR

Working closely with managers & HR for continued availability of quality manpower and recruitment and selection processes

Communicating the company policies, strategy, vision and mission to the employees

Handling promotions, up gradations, transfers, and Annual revisions, full & final settlements.

Identifying training needs across levels through mapping of skills required for different roles and analysis of the existing level of competencies

Identify the prospective trainers and review the existing ones.

Plan, design and execute the Training Calendar and communicating the same to the employees.

Organizing the company events / functions on occasions of Diwali, Holi and Awards distribution.

Schneider Electric India Pvt. Ltd.

Aug’07 – Jun’11 Customer Care Representative (Sales &Order Management)

Project Management Executive

Growth Path

Aug’07 – Aug’08 Customer Care Representative

Sep’08 – Sep’09 CRM Executive – Sales activities

Oct’09 – June’11 Project Management Executive

Key Deliverables

Rendered assistance and support to the customers regarding their purchase orders and queries.

Involved in the billing of the orders through SAP in the same day of receipt ensuring adherence to various parameters like customer’s agreed discount.

Coordinated with:

-Customers for providing timely information regarding their delivery of material.

-Sales team and assisted them to clear their backorders.

Functioned as a single contact for customers entailing billing of the orders and ascertaining the availability and arrangement of the stock through thorough coordination with the supply chain team and Product Managers.

Generated monthly sales report

Mentored and trained new team members.

An active member in all team/office activities with the help of HR

Notable Highlights

Promoted to handle the projects related to sales team wherein was involved to work closely with the sales to understand their sales process.

Involved in process of routing the sales process through software SAP – CRM for customer maintenance, sales visits reports and quotation creation which recorded everything online was management was able to have a transparent sales process

Involved in delivering various management reports to VP’s, Directors, Managers for their sales person activities like sales visit made in a month / year, customer database etc. .

South City Motor Ltd, New Delhi

Nov’05 – Aug’07 Customer Care Executive

Key Deliverables

Rendered assistance to:

-Customers for reminding them for their cars services, offers etc.

-Helping customers over phone for various issues and acting as the first point of contact for the business.

Generated team reports for the warranties renewal and follow-ups with the customer for the same

Conducting training sessions for new team members

Increased customer satisfaction through timely customer complaint redressal.

Rohan Motor Ltd, New Delhi

Jun’05 – Nov’05 Front Office Executive

Key Deliverables

Attending the customers face to face for their car servicing, coordinating with the Service Engineer to allot the cars to them for servicing

Rendered Assistance to the customers for their estimated car billing and delivery time.

Responsible for customer waiting area cleanliness and assuring customers are serviced well by the cafeteria staff while customers are waiting for their cars to be serviced

Responsible for handling E.P.B.X

Reporting to the Vice president of the company, hence responsible for his meeting and calendar schedules.

ACADEMIA

2014 MBA in Human Resource Management & Marketing from Amity University, Noida (Correspondence)

2011 PG Diploma in Logistics & Supply Chain Management from Amity University, Noida (Correspondence)

2008 Graduate in Eng. Hons. From Delhi University (Correspondence)

2005 Senior secondary education from CBSE from D.A.V. Public School, Faridabad.

2003 Matriculation from CBSE from D.A.V. Public School, Faridabad

BEYOND CURRICULUM

Planned and organized various cultural events in school.

Actively involved in various Dance programs held in schools on various occasions

ATTAINMENTS

Letter of Appreciation from Mr. Bernard Golstein.( Director – Marketing &Alliance) for the outstanding performance in Schneider Electric India Pvt Ltd

Accredited with the Best Achievers Award in December ’10 in Schneider Electric India Pvt Ltd

Accredited with the Certificate of appreciation and Winner of Gold award in Metso India Pvt Ltd for successful implementation & Completion of Global Installed Base Project

Actively participated in all team and office activities.

Always worked strongly towards teamwork

PERSONAL DOSSIER

Date of Birth : 25th April, 1987

Languages Known : English and Hindi

Permanent Address : H no. 1221A, Sector-29, Faridabad

Husband’s Name : Mr. Saurabh Trehan

Salary Expected : Negotiable

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