MAUREEN MAY B. CELEBRADO

****-* **** **** ****** Sta Ana Manila

acq12v@r.postjobfree.com

092*-***-****/ 02 756 2674

OBJECTIVE:

Seeking a career with a progressive organization to utilize my skills, knowledge and experience in a challenging role that allows for advancement and growth

EXPERIENCE:

Supervisor OnlineService 247

Homebase (Work from home)

Monitor workload.

Making sure that all customers queries are addressed accordingly.

Making sure that all customers complaints are highly prioritized.

Handles escalation calls.

Responsible for payment processing and billing concerns.

Monitoring team’s attendance.

Responsible for team’s payroll.

Back up for support processing.

Customer Support OnlineService 247

Homebase (Work from home)

Assist customer who wants to place an order online through phone calls and chats.

Provide information of customers query through phone calls, chats and emails.

Payment and order recoveries.

Outbound calls for verification process.

Team Lead Telepare NetBoost

7th Flr Salamin Bldg.

197 Salcedo St. Legaspi Village Makati

June 28, 2012 to November 24, 2012

Provide leadership to the team acting as a positive role model at all times.

Responsible for gathering the information for the performance review for certification and regularization of team members.

Provide coaching for each team members.

Assist Manager in handling and monitoring the team.

Prepare productivity and progress report.

Responsible for calibrating updates.

Back Office Administrator Telepare NetBoost

7th Flr Salamin Bldg.

197 Salcedo St. Legaspi Village Makati

January 26, 2012 to June 27, 2012

Efficiently maintaining and managing the existing operational processes of Support Services, with the confidence to improve where necessary

Handling of customer-orientated administrative records and tasks

Coordinating with Support Services internally and with other departments within the organization in order to increase general efficiency and to faster reach company targets

Contributing to long and short-term organizational planning, including initiatives geared towards operational excellence

Reporting directly to Support- and Operations Management Business Process Analyst IGen Technologies

AV Crystal Tower, 105 Esteban St.

Legaspi Village, Makati

May 15, 2011 up to October 28, 2011

Responsible for completing process analysis, identifying procedural and control deficiencies and recommending and implementing solutions

Developing a thorough understanding of customers Line of Business applications and their interrelationships.

Gathering, documenting and analyzing the customer requirements to ensure that the products combined with any custom professional services software development achieves all of the customer objectives

Interacting extensively and effectively communicating with internal teams and external clients to deliver functional specifications for system of systems based on the product suite. Evaluating pros & cons, prioritizing and recommending options.

Document analysis against client requirements

Provide heavy data conversion, data cleaning and data analysis and data encoding work as necessary(Translate technical documents such as invoices and billings)

Validate data to ensure the quality, validity and accuracy of content.

Communicate thru voice support with clients (North America) as necessary

Keeping up to date with product development.

File Review Analyst JPMorgan Chase & Co.

Net Plaza Building, 31st Street E-Square Zone, Bonifacio Global City, Taguig

December 16, 2010 up to April 14, 2011

Review closed mortgage loan documents for accuracy, validate compliance requirements are met, and prepare the loan for purchasing and boarding.

Compare data from the Chase LOS system to the documents on the imaging system.

Identify exceptions and correct on appropriate system or collaborate with internal business partners to resolve.

Extract specified data from certain documents and log accordingly.

Report and / or log exceptions for tracking.

Provide input to supervisor or department lead in regard to unusual issues discovered during review process.

Provide assistance to peers with their workloads if required.

Work special projects or other duties as assigned. Senior Legal Support Specialist Global Strategic Business Process Solutions 162 L/G Paragon Plaza Condominium

EDSA corner Reliance Road, Mandaluyong

September 10, 2009 to November 10, 2011

Directly reports to the Supervisor/Team Lead.

Helps the Supervisor/Team Lead in overseeing the Team.

Assists the Supervisor/Team Lead in doing reports.

Sees to it that the workload of the Team is accomplished daily.

Responsible for the maintenance of up-to-date records .

Encourages team work and cooperation.

Should know how to process all the task in his/her team.

Produce good quality of work.

Provides innovative ways on how to accomplish workload effectively and efficiently.

Assists the Supervisor/Team Lead in conducting trainings. Legal Support Specialist Global Strategic Business Process Solutions 162 L/G Paragon Plaza Condominium

EDSA corner Reliance Road, Mandaluyong

September 15, 2008 to September 9, 2009

Directly reports to the Supervisor/Team Lead.

Encourages team work and cooperation.

Should know how to process all task in his/her team.

Adheres to the rules and regulations of the company/company policies.

Produce good quality of work.

Responsible in completing assigned tasks/processes.

Helps in accomplishing reports by carrying out checklists.

Demonstrates a “team player” attitude by adhering to the team and company’s goals and objectives. D-GAME SPECIALIST Pilipinas Shell Petroleum Corporation Jesus St., Pandacan, Manila, 1011

December 2007 – May 2008

Obtain asset/equipment data.

Assist in cleansing, completing, identification and tagging of depot asset/equipment.

Depot asset/equipment identification and tagging to D-GAME format. Achievements during the stay:

Simplified ways in maintaining and producing associated reports by applying relevant first-hand computer tasks like the automatic inputting of data rather than the conventional-manual way of storing information.

Employed a more efficient and effective way of storing and updating the S-Curves of the management’s performance by using operational shortcuts and other computer applications beneficial for data entry .

Established the conversion fundamentals of depot asset/equipment to D-Game format for the trial conversion 1.

DATA ENTRY SPECIALIST Link Dynamics

Agustin Blgd. I 11/fl Emerald Avenue

Ortigas Pasig City

March 2004 – July 2004

Primary Responsibilities and Duties:

Encoding of Data from one server to another Server using File Transfer Protocol

Editing of HTML Pages for submission

Make web page free from any errors when displayed before the submission Achievements during the stay:

Promoted to the Debugging Department after a month – due to advance computer knowledge

Assists the team in solving and resolving technical issues EDUCATION

Elementary Education Quisao Elementary School

Quisao, Pililla, Rizal

Secondary Education San Ildefonso College (S.I.C)

Tanay Rizal

College Education Tomas Claudio Memorial College (T.C.M.C) Morong Rizal

COURSE/FIELD

Associate in Commercial Science with Computer

March 2000

Bachelor of Science in Computer Science

March 2002

PERSONAL INFORMATION

Nickname : May

Birthday : April 13, 1982

Civil Status : Single

Sex : Female

Civil Status : Filipino

Social Security System number : 34-0673044-7

TIN : 260-795-454

(Character Reference: Available upon request)

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