ADEDAYO SOKAN MBA, PMP, SAP

**** ***** **** **. ************* GA 30046 acq10u@r.postjobfree.com 678-***-****

(Willing and able to relocate)

Certified SAP, Project Management Professional and Technology expert with an exemplary record of achievement and a proven ability to formulate, coordinate, and implement successful projects/programs

PROJECT/PROGRAM MANAGEMENT • BUSINESS INTELLIGENCE • SYSTEM/BUSINESS ANALYTICS • SAP ERP • DATABASE MANAGEMENT • INFORMATION SECURITY • BUSINESS DEVELOPMENT• STRATEGIC MANAGEMENT & MARKETING• TELECOMMUNICATION

SUMMARY OF QUALIFICATIONS

Recognized for ability to partner with business leaders to plan, integrate and execute complex project plans on time and within budget, as well as managed multiple projects.

Ability to use and work with multiple project management tools like MS Project, SharePoint, Excel, Visio, Clarity, Access and Primavera, and project methodologies like Agile, PMBOK, RUP.

Implemented and executed basic ETL process within BW and development of dashboard applications using SAP Business Object/Crystal report (BI).

Detail Understanding of the use of SAP: ECC 6.0, BW, FI, CO, PP, HR (HCM), MM, SD, WM, PM

Demonstrated successes working in PMO environments

Demonstrated successes working on different projects including SDLC, ERP, and IT (software/hardware), Enterprise application solutions and IT infrastructures.

Designed and developed secure systems, traffic flow/network architecture using the OSI Model

Demonstrated successes at creating and accelerating revenue growth, cultivating and developing new business, and obtaining optimal efficiency and productivity in competitive market segments.

Exposed to diverse multi-criteria decision analysis and performance management measures using data analytics and business intelligent reporting.

Strong team leader with a track record of utilizing cutting-edge marketing and management methodologies, and coordinating effectively with wide range of sources to achieve company objectives.

PROFESSIONAL EXPERIENCE

CPS ENERGY, SAN ANTONIO, TEXAS Oct. 2013 - Present

SR. PROJECT MANAGER (ENTERPRISE IT SYSTEM MANAGEMENT) PMO– CONSULTING

PROJECTS/PROGRAM

Identity Management Solutions – Enterprise IT Security Project

Contact Center Modernization Program (IVR, Multi-Channel ACD, Workforce Optimization, Call Back Solution and Predictive Dialer Application)- Telephony Upgrade Initiative-Infrastructure Project

Redwood Financial Close Automation (an Enterprise SAP month-end close application)

DUTIES

Responsible for (infrastructure related) projects with a budgeted capital value of about $5 million +.

Responsible for the development and maintenance of project roadmaps, planning the timing of projects, monitoring and reporting of project status and results.

Responsible for the implementation of an Identity Management Solution for provisioning and De-provisioning, access management, reporting and web single sign on (SSO).

Responsible for the company’s call center telephony upgrade and modernization initiative with the deployment of Speech-Enabled IVR, Call-back solution, Multi-Channel Automatic Call Distribution (ACD), Workforce Management, Performance Management, Quality Management, and Predictive Dialer solutions.

-Continued-

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Responsible for the deployment of an enterprise SAP application used for month-end financial closing.

Responsible for the deployment of an IT Enterprise security solution used for tier level admin rights.

Responsible for the Contact Center system platform change from an Avaya platform to a Cisco solution (Cisco Unified Contact Center Express – UCCX Platform).

Deployment of Automated Speech Recognition (ASR) technology and Text-To-Speech (TTS) capabilities/customization with failover to DTMF (Dual Tone Multi Frequency) for the modernization of the company’s call center

Responsible for the integration of the company’s Customer Information System SAP ECC 6.0 through the Customer Interaction Center (CIC).

Managed extensively vendor activities (local and international), and supervised all contractor/vendor projects in conjunction with cross- functional team to successfully deliver the projects on time.

KEY ACHIEVEMENTS

Successfully lead and managed a large diverse multi-function project team of 40 members for the deployment of the upgrade and modernization of the company’s telephony systems using high level integrated technology solutions within budget and schedule

Successfully implemented and deployed the Predictive Dialer, Call Back Manager, Interactive Voice Response (IVR), Multi-Channel Automatic Call Distribution (ACD) solutions for the Contact Center Modernization project (CCM Project) on a Cisco UCCX Platform.

Successfully managed 10 large vendor activities and coordinated the vendor management solution throughout the project life-cycle.

APREMIUM HEALTHCARE SOLUTION, LLC. CONYERS, GA Nov.2011- Sept.2013

PROJECT MANAGER/ TEAM LEAD (Implementation of Electronic Health Record)

Developed project and communication plans for stakeholders and project team members, defining project structure and roles in line with business needs and goals.

Responsible for implementation of identity security access control application and management for the metadata repository in compliance with the HIPAA regulations.

Responsible for managing stakeholder’s expectations.

Developed and managed project schedule, scope, time and budget, and also created risk management plan

Responsible for the data conversion of patients records from paper-based to electronic archiving.

Responsible for deployment of data and network security environment (Data Encryption, firewall, IDS and multiple access entry) in order to prevent unwanted access and ensure data integrity.

Responsible for the deployment of the company’s telephony time-entry verification system.

Responsible for the deployment of the Point-Of-Care systems used for field assessments by the nurses.

Coordinated the review/approval of technical documentation such as functional and design specifications, test scripts, installation procedures, disaster recovery procedures etc. as required by the project.

Translation of business requirements into technology requirements for inclusion in the contract and statement of work (SOW)

KEY ACHIEVEMENTS

Successfully managed a 15 member-project team to implement and deploy the EHR to create room for more robust, accredit-able and compliant healthcare solution in accordance with HIPPA regulations.

Effectively provided a well-structured strategic communication plan and enhanced data analytics/reporting of the data warehouse (back-end database system) to the front-end (GUI) using ETL/BI (dashboard) processes, thereby increasing operational efficiency by 48%.

-Continued-

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DIGITAL SOLUTIONS WAREHOUSE (DSW) INC. Lawrenceville, GA Apr. 2009 – Oct.2011

PROJECT MANAGER (PMO)

Responsible for the development of integrated project plans applying estimating models, identifying resources and required skillsets, document estimating assumptions, and performance management.

Responsible for managing part of the development and deployment of an e-learning campus project- an on-line e-learning portal.

Responsible for managing the deployment of student’s web-based portal system for a private college – application development.

Responsible for the risk management plans and facilitated change control processes for an online payment platform.

KEY ACHIEVEMENTS

Successfully managed 12-member project team to upgrade six technical colleges valued at $1.2 million, while maintaining strong positive relationships with 4 major vendors.

Successfully completed a software and curriculum development (full SDLC) for a private college using Agile methodology, project completed on time and on budget.

Successfully completed an EHR project for a medical clinic.

ECHHO COMMUNICATIONS LLC, Norcross, GA Jun. 2006 –Mar. 2009

PROJECT MANAGER (TECHNICAL /BUSINESS SUPPORT)

Responsible for project transitions between functional groups and project phases.

Responsible for cable and satellite installation training for digital transmission

Responsible for systems and server maintenance and internet security for the company.

Responsible for the implementation of a timely workflow process to enhance efficient service delivery

Developed, implemented and managed the operations plans and comprehensive management systems that created clear focus, organizational structure, functional accountabilities and goals.

Supervised and monitored project quality and standard requirements.

KEY ACHIEVEMENTS

Managed the development, execution and deployment of a software application (E-Connect) used in CRM and call logs for the service team.

Created management improvement processes using the Lean concept on the company value-stream and increased the operational efficiency by 37%.

Developed installation processes to improve satellite system reception performance; increased market share by 7% and revenue by 12%.

OSIQUIP NIG LTD. Apr.2004- Dec.2005

HEAD, BUSINESS DEVELOPMENT AND MARKETING (I.T PRODUCTS/SERVICES)

Responsible for preparing annual sales plans and forecasts for each product group and defined marketing and sales strategies to meet business objectives.

Responsible for working with multiple vendors, developing SLAs, RFPs and ensuring quality service delivery

Responsible for after sales support for various IT products and services including digital and wireless devices, banking automation systems, computers and IT Training.

-Continued-

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Responsible for conducting market research analyses and surveys, studies on competitor products performance and trade terms.

Developed and implemented policies and procedures addressing marketing/sales activities for all company products.

Prepared annual sales plans and forecasts for each product group and defined marketing and sales strategies to meet business objectives.

KEY ACHIEVEMENTS

Developed sales / marketing strategies that achieved 10% market share, and 5% growth in revenue.

Developed comprehensive sales and marketing strategy and customized products for a particular targeted market, resulting in the creation of four new branches.

Developed market surveys to benchmark product performance and used survey results to improve products, sales strategies and sales by 20%.

Identified viable domestic and international business opportunities for emerging and existing markets, as well as CRM, B2B, and B2C relationships.

SYSTEMS TECH LTD Oct. 2000 – Mar.2004

PROJECT MANAGER – TECHNICAL & PRODUCTION

Successfully managed the establishment of the factory/production line, completed on time and on budget.

Responsible for any scope and requirement (Technical and Business) changes, scheduling, and designs.

Successfully developed RFPs, SLAs and effectively managed multiple vendor dealings.

Supervised production operations and systems maintenance, and ensured product quality and customer satisfaction.

Managed project transitions between functional groups and project phases.

Responsible for server maintenance and internet security-IP, TCP/IP, DNS, DHCP, MAC address and IDS of the company.

Established, implemented, and monitored systems and procedures to enhance timely and efficient workflow.

Developed, implemented and managed the operations plans and comprehensive management systems that created clear focus, organizational structure, functional accountabilities and goals.

Liaised with manufacturers and foreign partners on latest product developments.

Developed and implemented management reports that analyzed and forecast business activities for operational effectiveness.

KEY ACHIEVEMENTS

Achieved 5% reduction in cost of production through research and development of innovative manufacturing processes.

Developed and implemented inventory management, operation and logistics strategies, which led to 10% increase in efficiency in company’s value chain.

Managed the development, execution and deployment of software application used in CRM and call logs for the service team.

Created management improvement processes that increased the operational efficiency by 28%.

Developed installation process to improve satellite system performance; increased market share by 7% and revenue by 12%.

Identified and assessed viability of domestic and international business opportunities for business growth and increased market share.

-Continued-

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Education, Training and certification

Master of Information Systems Management (Concentration in Information Security) – June 2015

Keller Graduate School of Management- DeVry University, Atlanta, GA. USA

Master of Business Administration (Concentration in Project Management) – April 2011

Keller Graduate School of Management- DeVry University, Atlanta, GA. USA

SAP Certified Business Associate with SAP ERP 6.0 – August 2011

SAP® Academy (SAP America)

PMP, Project Management Professional Certification – August 2011

Business Intelligence Training

Georgia Southern University, Statesboro, GA. USA – August 2011

Bachelor of Science in Applied Physics – Electronics – 1990

University of Lagos, Nigeria

AFFILIATIONS

Member, Project Management Institute (PMI), Atlanta Chapter. Georgia

Member SAP certified consultant

Member, National Society of Leadership and Success – KGSM (DeVry University)

TECHNICAL SKILLS/PROFIENCY

MS Project Office, Microsoft Office Suite (Word, PowerPoint, Excel, Visio, Access, SQL Server)

Hardware Engineering, Networking Designs and Cabling (Switches, Routers and Servers)

Clarity, Primavera and SharePoint

Scrum-Agile, PMBOK, Waterfall, COBIT

Business Intelligence and Performance management systems

SAP Business Suite and Net Weaver Business Warehouse 7.0

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