Grace Marie T. Manalo

#* ******** *, *********** ******

Naga City 4400 Philippines

Phone: 093********

E-mail: acq106@r.postjobfree.com

Objective

-To succeed in an environment of growth and excellence and work enthusiastically in team to achieve goal of the organization with devotion and hard work.

Profile

-Multi-lingual employee with strong written and oral communication skills

-Trained and experienced in resolving customer complaints and promoting conflict resolution

-Computer literate with excellent encoding skills

-Fast Learner and active team player

-Skilled in analysis for Back office post

-Fluent in English and Spanish

Employment History

Senior Backoffice Associate

Concentrix (IBM Daksh Business Process/Concentrix Daksh)

Ninoy and Cory Ave., Naga City

Febuary 10, 2014 – present

.

Customer Service Specialist

Sutherland Global Services

Cadlan, Pili, Camarines Sur

-March 2013 to Febuary 8, 2014

Education

AB Psychology

Universidad de Sta. Isabel

Naga City

From June 2011 - October 2014

Personal Profile:

Age: 31

Birth date: April 29, 1984

Attainments

Top Team Performer

Sutherland Global Services

Performer Associate of the LOB

Concentrix Daksh-Naga

Attributes

Flexible, hardworking, approachable, keen in details