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Customer Service Manager

Location:
Amarillo, TX
Posted:
July 31, 2015

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Resume:

John J. H. Mulhall

www.linkedin.com/in/johnjhmulhall Cellular: 413-***-****

acq0zw@r.postjobfree.com

CAREER PROFILE

A senior Canadian-born business leader with permanent resident status in the USA and a 25 year track record of hands-on experience in management, sales & marketing,and operations.

Key Abilities & Accomplishments:

General management: business unit P&L responsibility

Integration leadership: mergers / acquisitions & ERP system upgrades (SAP)

Operational leadership: manufacturing, distribution, customer service

Commercial roles: marketing, national account sales and administration

International leadership: Canada, USA and export markets

Market sectors: industrial, electrical, retail, oil & gas, aerospace, construction & safety

Management and Leadership:

Energetic leader of program and process improvement and change management

Demonstrated ability to work effectively with all levels of employees

Superior communication/facilitation/marketing skills: proven organizational / analytical capabilities

Able to foster constructive relationships through clear, concise communication of directives and programs

Broad management experience in both Canada and the USA

CAREER HISTORY

Eaton Corporation (NYSE: ETN)

Eaton is a power management company with 2013 sales of $22.0 billion. Eaton provides energy-efficient solutions that help customers effectively manage electrical, hydraulic and mechanical power. Eaton acquired Cooper Industries in 2012.

Eaton’s Crouse-Hinds Division(s)

Amarillo Foundry & Assembly Plant

Operations Manager

Amarillo, Texas

October 2013 – 2015

Plant manager and site leader of a $90MM (145 employee) iron foundry that manufactures high volume iron fittings for the harsh and hazardous industrial electrical construction markets. Three shift non-union facility. Key plant operations include melting, casting, machining, plating, painting and final assembly.

Key Accomplishments

Contributed to overall change management strategies of Eaton Corporation by carefully managing, monitoring and reporting on the business impacts across multiple projects and jurisdictions.

Lead a management team of eight in driving the operation to exceed key metric goals for safety, productivity, inventory management, customer fill rates, cost management and product quality

2014: upgraded equipment and increased capacity by 20% with $4MM capital project; increased inventory turns by 30%; reduced scrap by 5%; obtained ISO quality certification

Cooper Industries: Azonix Division

Vice President: Integration Leader

Billerica, MA.

May 2012 - Sept 2013

Senior executive and Integration Leader managing the integration of a recently acquired Massachusetts based, multi-site, $38M advanced technology business that designs and builds highly specified computers for use in the oil & gas, petrochemical, military and pharmaceutical industries.

Key Accomplishments:

Led an integration team of functional experts (finance, operations, marketing, HR, IT, etc.) to achieve post merger financial and operating results that exceeded the acquisition case model EBT by 12%. During this assignment I effected several facility re-locations and completed a comprehensive organizational restructuring and the migration of the business onto new financial and IT platforms.

Cooper Industries: Airport Lighting Division

Vice President and General Manager

Windsor, CT.

2011 - 2012

General Manager of $45M business unit manufacturing runway navigation lighting and control system products for use at airports throughout the globe. Full profit and loss responsibility with extensive international sales and a complex product development component to meet FAA and international standards.

Key Accomplishments:

Moved quickly to re-structure the sales, marketing and product development teams to upgrade the talent, expand the served market and accelerate the adoption of new LED technology.

Successfully resolved a challenging and long standing (since 2006) contractual commercial dispute in the United Arab Emirates, by collecting monies owed ($3MM+) and reactivating and re-invigorating a trust based business relationship in that key market.

Cooper Industries: Pauluhn Lighting Division

Director of Operations, Integration Leader

Houston, Texas

2010 - 2011

Integration Leader and senior manager of a $25M acquisition that manufactures highly specified lighting and electrical products for the global oil and gas, off-shore and marine markets. Acquisition included integration of a secondary Canadian operation in Edmonton, Alberta.

Key Accomplishments:

Assumed the General Manager role immediately post acquisition and successfully accomplished all Year One commercial, operational, and administrative goals while growing sales and (EBT) by over twenty percent (20%).

Cooper Industries

Director of Canadian Operations

Toronto, Ontario, Canada

2004 - 2009

Senior Manager of $200M manufacturing/distribution/administrative operation that served as the Canadian headquarters for all Cooper Industries divisions and included a satellite facility in Calgary. Administrative responsibility for finance, human resources, purchasing, information technology, logistics, engineering and customer service. Successfully managed two hundred and fifty (250) employees in a 250,000 square foot unionized facility.

Key Accomplishments:

Seconded to spearhead and lead the integration of Cooper’s acquisition of G&H Technologies in California: a $25M manufacturer of highly specified electro-mechanical connectors for the military–aerospace, industrial and commercial markets

Enhanced the Company’s profile by dealing effectively with issues of productivity, progressive discipline, salary administration, collective agreement interpretation and WCB return to work initiatives

Expanded capacity by 25% and integrated three new divisions into the facility over four years.

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Cooper Hand Tools Division

Manager, Marketing & Distribution

Barrie, Ontario, Canada 000 - 2004

2000 - 2004

Managed a $35M operation with 35 unionized employees. Full marketing and promotional responsibilities for key commercial strategies covering the entire Canadian industrial, retail – hardware and electronic channels.

Director: Channel Marketing

Raleigh, North Carolina

1999

Overall responsibility for marketing, communications, advertising, e-commerce, sales and marketing budgets and various administrative departments. Reported to Vice President, Sales and Marketing and managed seven direct reports and a staff of 55.

Project Team Manager: IT Integration Team

1998

Served as manager of the sales / marketing / distribution team that successfully implemented an integrated business system (SAP) in all North American and European operations

Manager: Marketing and Customer Services

1997

Managed entire customer service operations in North America including technical support, inter-company services and various administrative departments. Eight direct reports and a total staff of 85.

Manager, Canadian Operations

Barrie, Ontario, Canada

1996

Responsible for all Canadian operations including: distribution, assembly, customer service, finance, IT, HR and administration

National Accounts Manager

1995

Direct account responsibility for Home Depot Canada, Canadian Tire Corp. and Wal-Mart Canada. $5 million in total sales in 1995

Educational & Professional Credentials

Masters of Business Administration – Marketing & Finance 1985

Memorial University

St. John’s, Newfoundland

Honours, Bachelor of Arts – History 1983

Trent University

Peterborough, Ontario

Extracurricular

Four year varsity oarsman at Trent University

Four-time Canadian champion oarsman, Peterborough Rowing Club

Fifteen year playing career with Peterborough and Barrie Rugby Football Clubs

Member of Knights of Columbus

School Board Member: St. Mary’s Grammar School, Westfield, MA



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