OBJECTIVE AND PURPOSE

Experienced Customer Service Rep seeks opportunity where my experience can be utilized to improve customer satisfaction

To obtain a position that will enable me to use my strong organizational skills, professional background and ability to work with people

EDUCATION

Columbia High School, Maplewood, NJ Sept.2007-June 2011

High School Diploma w/ Honors

LaCreme Modeling and Acting Agency Nov. 2013-Present

Basic Modeling/Industry Readiness and Prep

Acting Intensive

RELATED EXPERIENCE

Open Road Auto Group, Morristown, NJ

Receptionist 04/2014- Present

Directing and fielding calls on a multi-line phone system

Answering general customer inquiries

Accepting and processing down payments

Receipting purchases for finance dept.

Packaging deals and processing labels

Filing

Basic clerical and office duties

Assistant Compliance Officer 08/2014- Present

Educating employees on security policies

Run weekly and monthly compliance reports

Compile report data for managers and internal auditors

Accounting Office Assistant 03/2015- Present

Breaking down deals

Posting Invoices and Purchase Orders

Daily Bank Deposit

Bright Horizons Family Solutions, Madison, NJ

Assistant Teacher 06/2013-01/2014

Working directly with lead teacher to assure safe and fun classroom

Creating and implementing lesson plans by curriculum standards (NAYCE and Bright Horizons)

Organizing and updating development profiles and observation binders for individual children

Run various classroom and enrichment activities

Reason for leaving: change in business practices

Alliance One (A Teleperformance Company), Eagan, MN

Collections Call Center Agent 11/2012-01/2013

Making outbound calls for collection activity (avg. 150-300 daily)

Proper documentation of call activity

Update account information and basic data entry

Processing payments and developing payment plans

Reason for leaving: Emergency relocation back to NJ

Best Buy Co., East Hanover, NJ

Multiple Positions Held 10/2011-09/2012

Cashier/ Multi-Channel Sales Associate: Processing customer checkouts, effectively selling protection plans and services, processing in store pickups, handling call volume, basic store up keep

Customer Service Rep: handling functionality checks and customer returns/exchanges, general store inquiries, upselling protection plans, proactively offering store financing and credit card

Administrative Senior (fill-in): Closing and opening store POS system, totaling store drawers and finalizing deposits, training and coaching operations team, general admin. paper work

SEASONAL EMPLOYMENT/ VOLUNTEER WORK

FBCSO Sunday School and Enrichment

Volunteer and Music Supervisor 01/2014- Present

Marshal Elementary Enrichment

Enrichment Instructor 09/2011-06/2012

RockStarz LLC., Orange, NJ

Administrative Assistant/ Coach 01/2013-07/2013

South Orange Playground Camp, South Orange, NJ

Summer Camp Counselor 06/2010-08/2012

CLBC Summer Camp, Irvington, NJ

Camp Floater/ Meals Supervisor 06/2008-08/2009

MSO Pop Warner, Maplewood, NJ

Jr. Coach/Student Demonstrator 08/2007-11/2010

REFERENCES

Bonita Samuels Frances Brown Colleen Connelly

FBCSO Family Connections Bright Horizons

973-***-**** (201) 805- 1043 551-***-****

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