HOPE P. WILSON

**** *. ***** **** ***.B

TAMPA,FLORIDA 33647 813-***-****

acq0yy@r.postjobfree.com

OBJECTIVE

To work with a company that will allow me to use my knowledge and experience to build a career while

benefiting the business as well as myself.

EXPERIENCE

June 2014- PRESENT

Convergys Tampa,FL

Customer Service Support Professional

Customer Service Experience

Assisting customers calling in about billing, new services and /or updating accounts

Strong communication skills ( written and verbal)

Comfortable using a PC in a office environment

Good multitasking, organizational and interpersonal skills

Ability to work in a team based environment

January 2013- June 2013

Alorica Tampa,FL

Customer Service Representative

Customer Serivce and Sales Experience

Good skills in upselling, suggesting and closing sales

Critical thinking skills with ability to improvise and ability to change

Ability to resolve and over come objections

Strong written and verbal communication skills

February 2011- June 2012

One Touch Direct Tampa,FL

Customer Service Representative

Provided customers with better service and rate reductions on their accounts.

Assisted customers with telephone,cable,internet and wireless phone service

accounts.

Conducted various surveys over the phone with willing participants.

Answered inbound calls from sweepstakes entry participants.

December 2008- December 2010

VoicePowered Solutions Tampa & Oldsmar,FL

Customer Service Sales Representative & Receptionist

Conducted inbound and outbound calls assisting customers with improving rates while

providing savings to their account.

Provided customer service to customers regarding residental telephone service,cable,

internet and wireless phone service.

Conducted various courtesy customer service calls to customers on update or current changes made to their accounts.

Receptionist

Answered phones, routed calls to several departments,filing,data entry, light typing,vertified

employment for prospect employees & light housekeeping.

March 2003- January 2008

Network Telephone Services Woodland, CA & United Kingdom

Customer Service Representative-Home Based Worker

Spoke with clients over the phone regarding their accounts at home.

Assisted clients with billing dispute matters

Assisted participants in various sweepstakes entries.

September 2003- April 2004

Five Star Staffing

Maintenance

Various jobs dealing with sanitation, dishwasher, janitor, cleaning, sweeping,vacuuming & mopping.

Warehouse

Assistant machince operator and binding,.

Shipping & Receiving.

Order Pulling, Packing, Inventory & Distrubtion.

Cashier & Food Prep

Assisted customers with placing orders and handled cash.

Prep,cook and served food.

EDUCATION

Hillborough High School 1984 Tampa,FL

Hillsborough Community College 1995 Tampa,FL

Associate Arts Degree- Liberal Arts Degree

American Red Cross 2010 Tampa,FL

State of Florida Certified Nursing Assistant

INTEREST

I like to volunteer my spare time helping the elderly and disabled.

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