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Customer Service Quality Assurance

Location:
India
Salary:
400000 + pa
Posted:
July 31, 2015

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Resume:

M NAVIN KUMAR

House no: - *-*-***, Flat no- ***,

Sri Sai Krishna appt, Phone#: +91-779*******

ECIL post, Hyderabad - 500062. E-mail: acq0ws@r.postjobfree.com

CAREER OBJECTIVES:

To seek a job in a reputed organization where I can utilize my knowledge and skills and contribute the same for the growth of the organization.

Brief Overview:

Completed Certification in SAP FI Consultant from LITHAN GENOVATE, SAP authorized Training Center, Hyderabad.

Holding Masters in Commerce & Business Management with 4 years 6 months of working experience in Bank of America and SITEL.

Summary of Experience:

1.Company Name : Bank of America

Title : Sr. Team Member

Duration : 22nd November 2010 to 03rd November 2014

Process : SMPC (Online Banking) and Land Safe (Mortgage)

Job Responsibilities:

Providing online Banking facilities to the Large Corporate.

Modification of the Accounts.

Allocation of the work to team mates.

Maintaining the foreclosed properties.

Regular interaction with client via phone, mail and chat.

Interaction with the LOB’s.

Coordinating activities with other team members.

Internal Audit.

Preparation of MIS reports for management review purpose.

Giving presentation on MBR.

Cross-Trainings.

Supporting the other process.

2.Company Name : SITEL

Title : Customer Service Professional

Duration : 25th September 2009 to 21st April 2010

Process : AIRCEL

Job Responsibilities:

Handling in bond Calls

Providing Customer support

Providing end to end resolution to the customers

Maintaining a high degree of customer satisfaction.

Conducting quality assurance activities.

Coordinating activities with other team members.

Educational Profile:

Certification

Financial Accounting with SAP ECC 6

Version

ECC 6.0 EHP 6

Certification ID

001*******

QUALIFICATION

INSTITUTION

COURSE

SCORE Year of Passing

Post Graduation

Osmania University

MBA(Finance)

65%

2012

Degree

Bhavan’s Degree College

B.COM

62%

2009

Intermediate

Bhavan’s Junior College

CEC

70%

2006

Xth class

Kendriya Vidyalaya Tirumalgheery

CBSE

55%

2004

Skills:

MS Office.

Undergone basic training of Six Sigma.

Undergone Lower level in Type writing.

Personal Profile:

Father’s Name : M Bonjudu

Date of Birth : 14th November 1988

Languages Known : English, Hindi and Telugu

Marital Status : Single

Passport No. : L6717439

Address : House no-1-7-202, flat no- 104, Sri Sai Krishna appt,

ECIL post Hyderabad – 500062.

Declaration:

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars

Date:

Place: Hyderabad M. Navin Kumar



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