Abhishek Jadhav

Software / Computers

Summary

IT professional and emerging application developer passionate about developing applications that can effectively identify and resolve critical issues in business management. Effective Telecommunications technical customer support specialist with solid skills in Information technology trouble shooting and actively finding ways to develop applications to customer and address business needs. Efficiently managed customer relations by providing information and support. Creative with a keen curiosity for learning.

Technical Competencies

HTML 5, CSS, Java, JavaScript, Word press, C, C++ and Oracle 10g

Highlights

My education has laid the foundation of my software development skills with up to date knowledge of Java and other software applications.

Self-starter with the passion to initiate and lead new endeavors. I find ways to get the job done without being asked

Strong entrepreneurial skills; I believe in "thinking-out-of-the-box" and identifying future needs

Designed a website that serves as a dynamic resource, providing information on all the various Telecom service providers in the city

Completed extensive research of service provider websites to analyze and enhance the customer experience.

Work Experience

Employer Position Date

Nishka Services Volunteer Java Programmer 2014-Present

As part of a 4 member team, assisted in development of an Employee Management System using Java. The system stores and manages the detailed account of names, salary calculation and account information, along with 'Provident Fund' deductions of all staff members.

Identified and reported technical problems and log possible solutions.

Assisted in development of logical and physical specification.

Responsible for collection and documentation of user requirements.

Responsible for testing the software code and wrote and modified website related code.

Responsible for the maintenance of the system and ensure its proper functioning. To identify errors in the system, I entered various invalid inputs and took note of the various error messages that came up with it. Rectified the errors in order to make the system more user friendly.

Designed a website using HTML 5, CSS, JavaScript. Used Open Source content management systems such as WordPress for the same.

Documented website requirements for the client.

Conducted tests to perform quality control.

Mahadev Pharma Volunteer Java/Oracle Developer 2014-2014

Part of a 3 member team, co-ordinated with the other members and developed an Automated

Searching System with Java as the front-end.

Responsible for documentation of user requirements.

Developed the database using Oracle Express Edition as the back-end. The system stores the name

of the company, the drugs distributed by the company, the address and contact numbers. It also

stores the names of all retail Pharmacists along with their addresses and contact numbers along with

their payment history and contract details.

Conducted extensive research on data requirements and data collection.

Responsible for the overall maintenance of the system

Tech Mahindra Business Services Customer Relations Advisor 2011-2014

An L1 support, I worked as a Customer Relations Advisor / Technical Support and used Seibel (CRM

Tool from Oracle).

Responsible for working with the client (Vodafone Hutchinson Australia), to problem-solve and

troubleshoot any issues that came up through the tool: the CRM tool consisted of Information of

Plans, Contracts, Billing History, Call Details, Overage of the individual customers. The system will

automatically bar the services for a particular customer having default payments. The system will also

send usage alerts depending on the plan and the services used by the customer.

Handled technical issues with regards to the handsets used by the customers and also troubleshoot

any software related problem occurring on their mobile phones.

Assisted the customers in resolving their billing queries whenever required.

Trained the users to diagnose and resolve simple issues over the phone with the help of the an

Emulator software for their respective handsets.

Acted as floor-support / supervisor for a team of 20 people providing assistance during downtime

SITEL India Technical Support 2010-2011

As an L1 Desktop support, fixed software related issues on any Dell laptop or desktop by remotely

accessing the machine using internet based tool (Dell Connect). Dell Connect is an in-built tool in all

Dell systems which can be accessed online.

Using this tool, I was able to install all the functionalities required to fix the bug on the remote machine

and communicate with customers facing difficulties with their respective machines.

Resolved the problems and log the solution in the CRM system (Siebel)

If required I advised the customers about the diagnosis if they faced similar problems in the near

future.

I researched and created my own knowledge base and user manuals to implement end to end

solutions in special cases.

Education

Bachelor of Information Technology University of Mumbai

This individual is a member of Skills International and available to interview. Ready4EmploymentTM signifies a vetted candidate (criminal history, work experience, education, and English proficiency).

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