Janene Kimble-Ford

**** ******* ******

Crown Point, IN 46307

219-***-****

acq0ru@r.postjobfree.com

Professional experience

**** - ******* ******* ******** ******** Homewood, IL

Senior Business Account Executive

• Primary duties are managing existing accounts and prospecting for new client acquisition through

50+ calls per day and running at least 4 customer appointments per day

• Responsible for the sale of complex voice and data solutions.

• Responsible for pre-sale and post-sale activities including up-selling existing accounts, contract

negotiations renewals and installations and billing

• Exceeded revenue performance goals 115% to plan

• Key Accounts: Majestic Casino, City of Gary, Town of Highland, and Town of Griffith, LA Porte

Hospital, Methodist Hospital, Edgewater Systems, Purdue University, Candlewood Suites

• Funnel Management through utilization of CRM tools.

• Accurately report monthly revenue forecasting

2008– 2009 XO Communications Oak Brook, IL

Major Account Executive

• Primary duty prospecting for new client acquisition through

60+ calls per day and running at least 4 customer appointments per day

• Responsible for the sale of voice and data products

• Responsible for pre-sale and post-sale activities including up-selling existing accounts, contract negotiations renewals and installations and billing

• Managed contract development and external personnel to meet service delivery commitments

• Maintained a sales average of 110% to plan.

• Funnel Management and accurately reported revenue forecasting

2004–2008 Verizon Wireless Chicago, IL

Corporate Account Executive

• Primary duties are managing existing accounts and prospecting for new client acquisition through

50+ calls per day and running at least 4 customer appointments per day

• Responsible for the sale of voice and data wireless products

• Responsible for pre-sale and post-sale activities including up-selling existing accounts, contract

negotiations renewals and installations and billing Exceeded revenue performance goals

• Key Accounts: Olivet University, U-Haul Trucking, All State Insurance, Jays Foods, Chicago Bulls,

Black Hawks

• Funnel Management and accurately reported revenue forecasting

2002-2004 Nextel Communications Chicago, IL

Account Executive

• Primary duties are prospecting for new client acquisition through 50+ prospecting calls per day

and at least 4 customer appointments per day

• Responsible for pre-sale and post-sale activities including growing existing, accounts contract

negotiations, renewals, installations and billing

• Maintained a sales average of 140% to plan

• Key Accounts: Jack Hood Transportation, City of Highland, City of Gary, Horizon Bank, and

Beta Steel

2001– 2002 Level 3 Communications Chicago, IL

Account Consultant

• Responsible for selling, Voice, frame relay, web hosting co-location, IP, VPN, VOIP and Internet

and e-solutions to large Global accounts

• Provided technical support for high-rate capacity services from DS3's to OC Level circuits

• Assisted with pre-sale and post-sale activities including contract negotiations, renewals,

installations and billing

• Key Accounts: Blue Cross Blue Shield, Global Comm., Duetsche Boerse, Wamnet, and Nuclio

• Exceeded revenue performance goals

2000– 2001 Universal Access Chicago, IL

Client Advocate Specialist

• Provided management for high-end, wholesale account base

• Responsible for implementation and network management of high-rate capacity services

• Proactively address the technical and business needs of customers

• Managed and facilitated installation of network management from multiple vendors

• Interfaced with internal and external personnel to meet service delivery commitments

• Providing high level of support by allocating resources that develop a distinguish service

relationship in the field Exceeded revenue performance goals 150% to plan

• Key Accounts: Nextel Partners, Net 2000 Communications, Atlas Communications, and Broadview

Communications

• Funnel Management through utilization of CRM tools.

• Accurately reported revenue forecasting

1995-2000 MCI WORLDCOM Chicago, IL

Account Relations Manager

• Responsible for the sale of voice, data and internet products to existing clients

• Maximize the revenue potential by selling enhanced services and preventing customer attrition

• Increased revenue through customer retention and growth by negotiating contract renewals

• Managed implementation and billing for their voice, data and internet applications

• Key Accounts: Fannie May Candies, Rockwell Electronics, Hinckley & Schmitt, Michael Reese

Hospital

National Account Service Consultant 1998-1999

• Supposed $15M account module, consisting of Landis & Stafea, Crate & Barrel, Wallace Computer

Services

• Responsible for implementation and network management of voice and data applications

• Selling, LAN/WAN technologies network services (Internet access/web hosting. ATM/Frame Relay,

Sonet and optical transport.)

• Managed contract development and external personnel to meet service delivery commitments

• Aggressively completed extensive training: Sonnet, Frame/ATM, ISDN, and Local

• Exceeded revenue goals

Local Technical Support Specialist 1997-1998

• Answered and diagnosed incoming service calls from network MCI, National Local Service facility

and resale business customers

• Performed initial diagnosis and taking actions to correct issues with T-1, ISDN PRI, OC-48, OC-3

and Digital Gateway Services

• Communicated with internal and external support groups to facilitate trouble scheduling if necessary

• Mentored new and existing representative in efforts to help them to achieve their performance goals

National Account Representative1995-1997

• Provided proactive account consultation with potential and existing business clients

• Offered a variety of services and plans to help customers increase productivity and maximize their

savings

• Service high-end business customers, providing a variety of switched and commercial products

• Assisted with pre-sale and post-sale activities such as: billing, installations, credits and adjustments

• Maintained a sales average of 300% to plan

• Mentored new and existing representative in efforts to help them to achieve their performance goals

Education

1987 - 1991 Indiana University Bloomington, IN

Criminal Justice/ Communications

Computer Skills

IBM PC, Network Applications, Netscape, MS Word, Excel, Power Point, Windows

Awards/ Recognition

Executive Club Winner, Spotlight Award Winner, Extreme Sales

Contest (Car Winner), Local Technical Support Quality Award

Winner, VIP Award Winner, Extreme Contest (Cash Winner), Direct Rookie of

Quarter, Account Executive of month, Spiff Winner in monthly basis

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