Danielle Starr

**** ********* ** #***, *******, TX 77077

acq0ow@r.postjobfree.com

Tel: 832-***-****

Work Experience

Customer Care Representative (May 2013 - Current)

Alpine Access, Denver, CO

Work from home as a customer service representative for third party as a virtual call center for inbound

calls. Extensive training, Bankers Edge Certification, Problem Solving, Phone Skills, Computer Skills, Application of Programs Used on Accounts, Customer Service, Credit Card Processing and Billing, Medical Billing and Coding

Appointment Setter (October 2012 – February 2013)

Launch Pad Solutions, Houston, Texas

Worked from home as an appointment setter for Michael Halpner. Duties included calling businesses as a third party to set appointments for clients. Updated information in CRM program and calling training.

Executive Assistant (June 2011 - August 2012)

Design Met, Dallas TX

Worked from home as an executive assistant to Adam Clark. Duties included calling architects, healthcare interior designers, healthcare facilities, senior living / assisted living facilities nationwide to see if firms were interested in building materials Mr. Clark offered, set meetings, data entry, set luncheons, send mailings electronically and via postal service, research

Appointment Setter (December 2010 – March 2011)

APS Data Management, Houston, TX

Worked from home as an appointment setter for Sean Gilbert. Duties were to call businesses that could have been potential clients for APS and set meetings for Sean Gilbert.

Cold Calling Businesses

Administrative Assistant (January 2009 - September 2010)

United Equity Group, Houston, Texas

Administrative assistant to the Chief Compliance Officer, Chief Operations Officer and CEO. Duties included HR tasks,

commissions, light accounting, filing and other tasks completed in the back office of a broker-dealer.

Commissions, Filing, Scanning, HR Duties, Assisting with Agents, Client File Maintenance,Light Bookkeeping

Newsletters and Webinars,Assisted in organizing annual company compliance meeting

Customer Service Associate (September 2008 - December 2008)

National Financial Advisors, Houston, TX

Made cold calls offering service to potiential clients, filed client applications, handled in and outbound calls, created

online advertisements, submitted client information to Internal Revenue Service for processing

Sent advertisements via fax and email.

Created advertisement links on other websites.

Made cold call sales

Helped maintain client files

Handled confidential tax information

Customer Service Temp (August 2008 - October 2008)

Staffing Solutions, San Antonio

Worked with the licensing department for Aetna to process agent applications. Communicated with agents regarding

their status during the approval process.

Data entry.

Sent approval or rejection letters to agents.

Filed past agent applications.

Contacted agents if information was missing from application.

Submitted completed applications to processing department.

Ran background checks on potiental agents.

Handled in and outbound calls to the department.

Completed Aetna Privacy Certification Training

Cashier / Customer Service (July 2007 - July 2008)

Sam's Club, Houston, Texas

Worked with store managers to achieve excellent customer service relations. Assisted customers in transactions.

Helped customers with their membership issues.

Cashier.

Customer service relations.

Worked inventory.

Handled returned items.

Sold memberships.

Submitted credit applications.

Personal Statement

Experienced business professional with highly developed training, motivational and presentation skills seeks to develop

successful new career in forward-looking environment.

Education

High School Dipolma - New Caney High School, New

Caney, Texas

(August 1995 - May 1999)

Graduated with Honors and Duel Credit

Sports Medicine

Symphonic Band

Debate

Decathlon

PEPP

Jazz Band

Duel Credit - Kingwood College, Kingwood, Texas (June 1997 - August 1999)

Studied entry level college classes while attending high school required for the honor's program.

Undergraduate - University of Houston, Houston,

Texas

(August 1999 - July 2001)

Studied undergraduate courses.

Associate Degree in Paralegal Studies - Kaplan

University, Boca Raton, FL

(December 2002 - October 2005)

Made Dean's List in May of 2003.

Bachelor Degree in Business Organizational Management – Ashford University

(April 2013 - Current)

Made Dean's List Fall 2014

Skills

I have over thirteen years customer service, clerical, Microsoft programs, along with other various programs

implemented by the different companies. I also have management of experience of more then one

hundred people nationwide in addition to international reps. I have had customer service, theft

prevention, fraud, privacy acts and more and Headed internet advertising campaigns that generated

highest sales for divisions. Certified in Bankers Edge training for financial services. In the process of earning Sigma

Six Black Belt and Sigma Lean Green Belt

Organizations: World Affairs Counsel Member, Golden Key Honor Society Member, Tech Savvy Virtual Assistants Networking, Global Executive Assistants, Executive / Personal Assistants, Ashford University Anthropology Club,

Forbes Professional Women's Association

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